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Desktop Services Manager Jobs in Rome, GA (NOW HIRING)

TalentLink Solutions

Client Service Associate

Dalton, GA · On-site

$12.75 - $17.75/hr

Strong time management skills; ability to prioritize and coordinate multiple work assignments and ... office desktop applications * Ability to analyze situations, define problems and/or objectives ...

HMG Careers

Sales Coordinator Remote

Rome, GA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Coordinator Remote

Trion, GA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Sales Coordinator Remote

White, GA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Rome, GA

Desktop Services Manager information

See Rome, GA salary details

$21K

$83.6K

$126.1K

How much do desktop services manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for desktop services manager in Rome, GA is $83,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $95,500.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What job categories do people searching Desktop Services Manager jobs in Rome, GA look for? The top searched job categories for Desktop Services Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Desktop Services Manager jobs? Cities near Rome, GA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Client Service Associate

Client Service Associate

TalentLink Solutions

Dalton, GA • On-site

$12.75 - $17.75/hr

Full-time

Posted 3 days ago

New

Job description

We are an established advisory firm, with a 25-year history of supporting clients regionally. Our experienced advisory team needs a strong leader to guide and work within our client service and operations model. Our collaborative and supportive team handles a high-volume workload to build close, consultative client relationships helping them navigate their complete wealth planning.
We are expanding our team and hiring a highly organized and efficient Client Service Associate to join our team. This position is crucial in supporting the advisory team and the clients, including facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, preparing required documents, marketing efforts, and administrative tasks. You're an administrative pro who can deepen client relationships through phone conversation. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You're a go-getter when it comes to follow through and details rarely slip your grasp. You are also a bit of a techie, with intermediate to advanced level skills in all Microsoft programs and you love learning and using new technology. You take immense pride in your work.
General Responsibilities:
  • Answer, screen, and route phone calls, assisting client directly or taking messages as appropriate
  • Process various client service items, including withdrawals, beneficiary changes, etc.
  • Coordinate with team to complete and process new accounts
  • Organize, coordinate, and maintain all client paperwork
  • Process Securities and Checks received in the office
  • Organize time: schedule appointments, maintain calendar, and coordinate scheduling with other Staff and individuals outside the firm, as needed
  • Research and prepare information needed for client meetings; documents, notes, reports, and presentation materials as requested
  • Follow up with clients verbally and in writing to obtain required information
  • Maintain client records in database, including documentation of phone calls and conversations
  • Compose and type general correspondence
  • Communicate confidential client information professionally and discreetly
  • Deliver superior client service - troubleshoot problems and serve as liaison between Advisor and Client as needed
  • Communicate with the broker/dealer, advisory firm and product contacts
  • Perform various miscellaneous tasks as assigned

Qualifications:
  • Bachelor's Degree preferred; will consider High School Diploma with more than 1 year of experience
  • 1+ years' experience supporting one or more financial advisors highly preferred
  • Highly organized, with an absolute attention to detail
  • Excellent follow-through and communication regarding status of open items
  • Client-first attitude: ability to interact with clients professionally and respond to clients in a timely manner
  • Editing and writing skills to initiate, compose, format, proofread and carefully edit various professional business documents and correspondence
  • Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
  • Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
  • Intermediate or higher computer skills and experience in using Microsoft Office suite, email, internet, databases, and other standard office desktop applications
  • Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
  • Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm

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