Desktop Services Manager Jobs in Rochester, MN (NOW HIRING)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

NetApp, Scripting, VMware Virtualization

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Check out this great opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Candidate will join a dedicated team of Systems professionals that operate and maintain US BICES Systems environment. The team is responsible for a wide variety of technologies and manufacturer hardware.

Responsibilities:

• Maintain and optimize computer system workflows to ensure continuous, smooth operations.
• Deliver desktop support and troubleshoot issues. Configure and ensure the reliable operation of operating systems, thin clients, and various hardware (VoIPs, DVTCs).
• Image workstations and laptops using both manual and automated deployment methods.
• Maintain and update equipment drivers, firmware, and software updates to keep systems current.
• Troubleshoot system/network hardware and software issues efficiently to minimize downtime.
• Promptly resolve network issues and provide routine tech support for customers. Physically inspect and test fiber infrastructure in telecommunications closets as needed to resolve connectivity issues.
• Maintain a basic understanding of printer hardware (HP, Lexmark), KVMs, and peripherals.
• Monitor support tickets and ensure timely resolution (experience with ServiceNow a plus).
• Solid understanding of system administration concepts, including DHCP, DNS, Active Directory, NTFS permissions, BitLocker, and Print/File services.
• Conduct hardware and software audits to ensure compliance with established security, policy, and configuration guidelines.
• Work with the Cybersecurity team with security violations and assist in ensuring all systems and users remain compliant with organizational standards.
• Collaborate with the logistics team to accurately account for hardware asset inventory (systems, printers, VoIP, etc.).
• Provide advice, training, and technical guidance to end-users to enhance productivity.
• Provide work leadership and mentorship to less-experienced staff members.
• Work with management to evolve current processes and stay informed of rapidly changing technology.
• Apply analytical skills to perform root cause analysis, moving from reactive fixes to proactive solutions.
• Provide excellent communication and interpersonal skills when interacting with management and high-ranking customers via email and phone.
• Ability to work independently with minimal supervision while also thriving in a team-oriented, collaborative environment.
• Ability to multi-task and work efficiently in a fast-paced environment without sacrificing quality.
• Participate in special projects as assigned.
• This position may require occasional early evening maintenance and on-call support after hours.

Required Qualifications:

• Must achieve and maintain the Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany. In order to qualify for TESA, the candidate must have one of the following: Bachelor's degree plus 3 years of specialized experience, OR; an Associate's degree plus 7 years of specialized experience, OR; A major certification plus 7 years of specialized experience, OR; 11 years of specialized experience
• 3+ years of systems administration experience required.
• Must possess and maintain a Top Secret/SCI Clearance
• BA/BS degree or equivalent experience required.
• Must meet DoW 8570 requirements and be eligible for IAT level II (Security+ or equivalent) access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire.
• Must be able to occasionally lift heavy items, e.g. HP printers, PCs, monitors, and etc.
• Additional specific certifications may be required.

Preferred Qualifications:

• Experience supporting military and multinational customers preferred.
• Experience with direct customer support for both internal and external customers.
• Experience with implementing and maintaining systems documentation.
• Knowledge of basic TCP/IP and networking concepts (layer-1 connectivity, DHCP, DNS troubleshooting).
• Basic Active Directory knowledge and familiarity.
• Familiarity with STIG Viewer.
• Batch scripting and/or Powershell a plus.

#DefenseOCONUS

#GDITPriority

The likely salary range for this position is $70,658 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans