Desktop Services Manager Jobs in Rochester, MN (NOW HIRING)

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

End User Support, Hardware, Workstations

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Duties/Responsibilities:Provide comprehensive end-user support while managing and securing PC hardware and software in classified environments. Your primary responsibilities will include troubleshooting, tracking, and resolving technical issues for end-user devices, ensuring operational readiness and adherence to cybersecurity standards.

• Provide Tier I and Tier II support to troubleshoot and resolve hardware, software, and connectivity issues for end-user devices, including desktops, laptops, and other peripherals.
• Develop and deploy standardized client images for desktops and laptops using tools such as Microsoft Deployment Toolkit (MDT) and SCCM Operating System Deployment (OSD).
• Track, document, and manage support requests through an IT Service Management (ITSM) system, ensuring timely resolution and excellent customer service.
• Collaborate with cross-functional teams to address and resolve escalated issues, coordinating with network, server, and storage teams as necessary.
• Maintain a detailed inventory of end-user devices and ensure proper configuration, patching, and compliance with security policies.
• Support secure access to classified networks and systems, ensuring compliance with NIST RMF and DoD cybersecurity standards.
• Diagnose and troubleshoot connectivity issues for local and remote users, including issues related to Wi-Fi and other network configurations.
• Provide training and technical assistance to end-users to improve system usage and operational efficiency.
• Document troubleshooting procedures, create knowledge base articles, and contribute to standardization of end-user support practices.
• Participate in incident, problem, and change management activities to minimize disruptions and maintain high availability of IT services.

Minimum/General Experience:This position requires 3+ years specialized experience.

• Experience deploying and supporting operating system images and applications in secure or classified environments.

• Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and effectively.

• Familiarity with DoD cybersecurity standards, including Commercial Solutions for Classified (CSfC) policies.

Functional Responsibilities:Applies technical expertise to provide direct end-user support and manage client systems in classified environments. Diagnoses and resolves complex technical issues, ensures compliance with cybersecurity protocols, and maintains operational readiness of end-user devices. Works collaboratively with cross-functional teams to support secure and efficient IT operations.

Minimum Education:A Associate's degree from an accredited college or university with a curriculum or major field of study which is closely related to the work to be automated, and/or in a computer science, information system, a physical science, engineering or a mathematics-intensive discipline.

Education and experience requirements may be substituted with:

1.A Master's Degree (in subjects described above) and four years of relevant experience.

2.No degree and ten years of directly applicable experience.

3.An applicable certificate of training with two years undergraduate work can be considered equivalent to a Bachelor's degree.

Certifications:

• DoD 8140/8570.01M IAT Level II Certification

• Certifications: Microsoft Certified Windows Server Hybrid Administrator Associate, MCSE Core Infrastructure, AZ-104, VMWare VCTA/VCP, VMWare VSphere

Additional Requirements: For Germany and positions, candidate must meet TESA requirements as follows:

Germany:

• A Bachelor's Degree and three (3) years of recent specialized experience; or

• Associates Degree and seven (7) years of recent specialized experience; or

• No degree and 11 years or recent specialized experience.

Security Clearance required: Secret

#DefenseOCONUS

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

The likely salary range for this position is $72,250 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans