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Desktop Manager Jobs in New Mexico (NOW HIRING)

American technologies consulting

Desktop Support

Santa Fe, NM · On-site

$20 - $25.25/hr

Manage the full ticket lifecycle within a service management system, including ticket creation ... Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers ...

Noblesoft Technologies

Desktop Support

Santa Fe, NM · On-site

$20 - $25.25/hr

Manage the full ticket lifecycle within a service management system, including ticket creation ... Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers ...

Compunnel, Inc.

Desktop Support Technician

Santa Fe, NM · On-site

$29/hr

Manage the complete lifecycle of support tickets, including creation, documentation, updates ... Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers ...

Apex Informatics

Desktop Support Technician

Santa Fe, NM · On-site

$30 - $35/hr

Desktop Support Technician Client: State of New Mexico - State Land Office Interview: In-person ... Manage the full ticket lifecycle within a service management system, including ticket creation ...

Accroid Inc

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Job Summary Seeking a Desktop Support Technician with 2+ years of experience providing end-user ... Experience using ServiceNow or other IT ticketing/service management tools. * PC/Laptop break/fix ...

Gunnison

Desktop Technician

Gallup, NM · On-site

$40K - $43K/yr

The Desktop Technician III will install, configure, and troubleshoot hardware and software, support standard and specialized applications, and ensure reliable IT operations. Duties and ...

KēSTA I.T.

Desktop Support Engineer

Santa Fe, NM · On-site

$30 - $37.50/hr

Mid-Level Desktop Support Consultant Location: Santa Fe, New Mexico (Onsite) Job Type: Contract ... Manage user accounts, passwords, and permissions using Active Directory and Microsoft Entra ID ...

Leidos

Senior Desktop Systems Analyst

Albuquerque, NM · On-site

$82K - $149K/yr

The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ... Coordinate Desktop Installation projects by Organizing the implied tasks and equipment needed to ...

Cayuse Holdings

Desktop Technician III

Prewitt, NM · On-site

$27.88 - $30.67/hr

The Desktop Technician III is responsible for providing IT support, troubleshooting, and system ... Project Manager Working Conditions: * Professional office environment, with the ability to work ...

Cayuse Holdings

Desktop Technician III

Fort Wingate, NM · On-site

$27.88/hr

The Desktop Technician III is responsible for providing IT support, troubleshooting, and system ... Project Manager Working Conditions: * Professional office environment, with the ability to work ...

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Desktop Manager information

See New Mexico salary details

$20.4K

$81K

$122.1K

How much do desktop manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for desktop manager in New Mexico is $81,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What are the most commonly searched types of Desktop jobs in New Mexico?

The most popular types of Desktop jobs in New Mexico are:

What are popular job titles related to Desktop Manager jobs in New Mexico?

For Desktop Manager jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in New Mexico look for?

The top searched job categories for Desktop Manager jobs in New Mexico are:

What cities in New Mexico are hiring for Desktop Manager jobs?

Cities in New Mexico with the most Desktop Manager job openings:

Desktop Manager jobs near you

Desktop Support

American technologies consulting

Santa Fe, NM • On-site

$20 - $25.25/hr

Contractor

Posted 28 days ago

Job description

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

  • Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
  • Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
  • Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
  • Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
  • Support internal teams and collaborate with vendor support to resolve hardware and software issues
  • Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
  • Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
  • Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
  • Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
  • Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
  • Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
  • Strong customer service and communication skills, with the ability to support both technical and non-technical users
  • Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment
    The position is full time, 40 hours On-Site, no remote option available.