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Desktop Support Manager Jobs in New Mexico (NOW HIRING)

American technologies consulting

Desktop Support

Santa Fe, NM · On-site

$20 - $25.25/hr

Manage the full ticket lifecycle within a service management system, including ticket creation ... Hands-on experience supporting desktop environments, including hardware, operating systems, and ...

Noblesoft Technologies

Desktop Support

Santa Fe, NM · On-site

$20 - $25.25/hr

Manage the full ticket lifecycle within a service management system, including ticket creation ... Hands-on experience supporting desktop environments, including hardware, operating systems, and ...

KēSTA I.T.

Desktop Support Engineer

Santa Fe, NM · On-site

$30 - $37.50/hr

Mid-Level Desktop Support Consultant Location: Santa Fe, New Mexico (Onsite) Job Type: Contract ... Manage user accounts, passwords, and permissions using Active Directory and Microsoft Entra ID ...

Accroid Inc

Desktop Support Technician

Santa Fe, NM · On-site

$19.75 - $25.25/hr

Job Summary Seeking a Desktop Support Technician with 2+ years of experience providing end-user ... Experience using ServiceNow or other IT ticketing/service management tools. * PC/Laptop break/fix ...

Apex Informatics

Desktop Support Technician

Santa Fe, NM · On-site

$30 - $35/hr

Desktop Support Technician Client: State of New Mexico - State Land Office Interview: In-person ... Manage the full ticket lifecycle within a service management system, including ticket creation ...

Compunnel, Inc.

Desktop Support Technician

Santa Fe, NM · On-site

$29/hr

Manage the complete lifecycle of support tickets, including creation, documentation, updates ... Ensure desktop systems integrate effectively with enterprise infrastructure, including file servers ...

Ovation Workplace Services

Desktop Support

Albuquerque, NM · On-site

$19.75 - $25/hr

Deliver Level 2 IT support services including on-site and remote deskside support for hardware and ... Asset & Equipment Management; and Smart Hands for printers, network, voice, servers, conference ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Albuquerque, NM · On-site

$20 - $23/hr

Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals ... Incident and Request Management * * Respond promptly to service requests and incidents raised by ...

STI

Desktop Support Technician - Santa Fe, NM

Santa Fe, NM · On-site

$20 - $25.25/hr

Manage the full ticket lifecycle within a service management system, including ticket creation ... Hands-on experience supporting desktop environments, including hardware, operating systems, and ...

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Desktop Support Manager information

See New Mexico salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for desktop support manager in New Mexico is $35.05, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $46.59 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in New Mexico are:

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For Desktop Support Manager jobs in New Mexico, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in New Mexico look for?

The top searched job categories for Desktop Support Manager jobs in New Mexico are:

What cities in New Mexico are hiring for Desktop Support Manager jobs?

Cities in New Mexico with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in New Mexico as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,912 per year, or $35.1 per hour.

Desktop Support

American technologies consulting

Santa Fe, NM • On-site

$20 - $25.25/hr

Contractor

Posted 26 days ago

Job description

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

  • Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
  • Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
  • Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
  • Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
  • Support internal teams and collaborate with vendor support to resolve hardware and software issues
  • Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
  • Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
  • Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
  • Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
  • Strong troubleshooting skills across hardware, software, and basic networking issues
  • Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
  • Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
  • Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
  • Strong customer service and communication skills, with the ability to support both technical and non-technical users
  • Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment
    The position is full time, 40 hours On-Site, no remote option available.