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Desktop Engineer Jobs in Springfield, MA (NOW HIRING)

Hexplora

IT Software Systems Engineer

Holyoke, MA · On-site

Title : IT software Systems Engineer Location: Holyoke, MA(Hybrid) Consultant must have experience ... desktop/server OS, SQL Server, Internet Information Services, .NET, Microsoft 365, Power Platform ...

CrewBloom

Operations & Systems Engineer

Chicopee, MA · On-site

$69K - $94K/yr

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX ... Desktop or laptop equipped with at least: * Intel Core i5 (8th generation or newer) , Intel Core i3 ...

CrewBloom

Operations & Systems Engineer

Chicopee, MA · On-site +1

$69K - $94K/yr

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX ... Desktop or laptop equipped with at least: * Intel Core i5 (8th generation or newer) , Intel Core i3 ...

CrewBloom

Operations & Systems Engineer

Springfield, MA · On-site +1

$69K - $93K/yr

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX ... Desktop or laptop equipped with at least: * Intel Core i5 (8th generation or newer) , Intel Core i3 ...

CrewBloom

Operations & Systems Engineer

Springfield, MA · On-site

$69K - $93K/yr

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX ... Desktop or laptop equipped with at least: * Intel Core i5 (8th generation or newer) , Intel Core i3 ...

Consigli Construction

Senior Data Engineer

Hartford, CT · On-site

$100K - $120K/yr

The Senior Data Engineer supports the design, build, and optimization of our analytical data ... Experience with CLI's and AI-assisted workflows (Claude desktop, Databricks Genie, or equivalent)

Consigli Construction

Senior Data Engineer

Hartford, CT · On-site

$100K - $120K/yr

The Senior Data Engineer supports the design, build, and optimization of our analytical data ... Experience with CLI's and AI-assisted workflows (Claude desktop, Databricks Genie, or equivalent)

MWResource, Inc.

IT Systems Engineer

Holyoke, MA · On-site

Bachelor's degree in computer science, electrical/computer engineering, or related field. * 5+ ... Windows desktop/server OS * SQL Server * Internet Information Services * .NET * Power Platform

MWResource, Inc.

IT Systems Engineer

Holyoke, MA · On-site

Bachelor's degree in computer science, electrical/computer engineering, or related field. * 5+ ... Windows desktop/server OS * SQL Server * Internet Information Services * .NET * Power Platform

MWResource, Inc.

IT Systems Engineer

Holyoke, MA · Hybrid

Bachelor's degree in computer science, electrical/computer engineering, or related field. * 5+ ... Windows desktop/server OS * SQL Server * Internet Information Services * .NET * Power Platform

MWResource

IT Software Systems Engineer

Holyoke, MA · Hybrid

$171K - $202K/yr

... Systems Engineer with experience in on-premises and cloud-based Microsoft client/server ... Windows desktop/server OS SQL Server Internet Information Services .NET Power Platform Active ...

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All JobsDesktop Engineer JobsDesktop Engineer Jobs in Springfield, MA

Desktop Engineer information

See Springfield, MA salary details

$10

$45

$81

How much do desktop engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop engineer in Springfield, MA is $45.04, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $57.74 per hour, depending on experience, location, and employer.

What does a desktop engineer do?

A desktop engineer is responsible for installing, maintaining, and troubleshooting desktop computers, operating systems, and related hardware and software. They often support end-users, perform system updates, and ensure security protocols are followed, typically using tools like remote management software and diagnostic utilities.

What is the difference between Desktop Engineer vs Network Technician?

AspectDesktop EngineerNetwork Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-site supportData centers, network rooms, on-site troubleshooting
Primary ResponsibilitiesMaintaining and troubleshooting desktops, hardware, softwareInstalling, configuring, and repairing network hardware and infrastructure
Industry UsageIT support, corporate environmentsTelecommunications, enterprise networks

While both roles support IT infrastructure, Desktop Engineers focus on end-user devices like desktops and laptops, whereas Network Technicians specialize in network hardware and connectivity. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. Roles often require advanced certifications, leadership responsibilities, or working in competitive markets with high cost of living.

What engineer makes $500,000 a year?

While most engineering roles do not reach a $500,000 annual salary, some highly specialized or senior-level engineers, such as senior software engineers, data engineers, or those in executive or consulting positions, can earn this level of compensation. Achieving this often requires extensive experience, advanced skills, and sometimes working in high-paying industries or companies with performance-based bonuses and stock options.

What are Desktop Engineers?

Desktop Engineers are IT professionals responsible for installing, maintaining, and troubleshooting computer desktops, laptops, and related hardware within an organization. They ensure that end-users have reliable access to computers, software, and networks, and often handle technical support for issues related to operating systems, applications, and device connectivity. Desktop Engineers may also be involved in deploying updates, managing user permissions, and maintaining IT security standards. Their role is crucial in ensuring smooth day-to-day operations and minimal downtime for employees who rely on technology.

What Is a Desktop Engineer?

A desktop engineer is responsible for troubleshooting problems with computer software and hardware. In this job, you may work as a desktop support engineer for a technical support firm that services multiple clients or for a company, school, or government agency in their IT department. Your job duties include responding to telephone and email inquiries, monitoring computer systems, installing software or hardware, and performing maintenance on computer systems. You need strong customer service and problem-solving skills and in-depth knowledge of computers to succeed in a career as a desktop engineer.

What are the key skills and qualifications needed to thrive as a Desktop Engineer, and why are they important?

To thrive as a Desktop Engineer, you need expertise in operating systems (Windows, macOS), hardware troubleshooting, and a background in computer science or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, imaging software, Active Directory, and ticketing systems is typically required. Strong problem-solving abilities, communication skills, and customer service orientation help Desktop Engineers stand out. These skills ensure efficient issue resolution, minimize downtime, and deliver a positive technology experience to end users.

How much do desktop engineers make in the US?

Desktop engineers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with advanced certifications like CompTIA A+ or Microsoft Certified solutions expert.

What are some common challenges faced by Desktop Engineers and how are they typically addressed?

Desktop Engineers often encounter challenges such as managing diverse hardware and software configurations, troubleshooting unexpected technical issues, and supporting users with varying levels of technical expertise. Staying current with new technologies and security threats is also essential. These challenges are usually addressed through ongoing training, standardized deployment practices, and strong collaboration with IT support teams to ensure smooth operations and minimal downtime for end-users.
More about Desktop Engineer jobs
What are popular job titles related to Desktop Engineer jobs in Springfield, MA? For Desktop Engineer jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer jobs in Springfield, MA look for? The top searched job categories for Desktop Engineer jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Desktop Engineer jobs? Cities near Springfield, MA with the most Desktop Engineer job openings:
Desktop Engineer jobs near you
End User Services Automation Engineer

End User Services Automation Engineer

Voya Financial

Windsor, CT • On-site

Full-time

Posted 2 days ago

Voya Financial rating

7.8

Company rating: 7.8 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

94th of 146 rated financial services

Job description

Job Summary:
Voya Financial is dedicated to providing access to financial opportunities for individuals and communities. They are seeking an End User Services Automation Engineer to lead on-site support for executive technology needs, ensuring high-quality service delivery and strong stakeholder relationships.
Responsibilities:
• Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas.
• Deliver and coordinate 24/7 white-glove support for EC and ELT members, resolving issues with discretion, speed, and precision.
• Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
• Act as the escalation point for complex or sensitive support issues involving executive stakeholders.
• Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution.
• Partner with managers to align support operations with business needs and reinforce a service-first culture.
• Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.
• Promote a culture of service excellence, accountability, and continuous improvement across the site.
• Maintain and update tickets in alignment with SLA and KPI targets.
• Manage IT asset lifecycle including procurement, inventory, and disposal.
• Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication.
• Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.
• Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.
Qualifications:
Required:
• Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments
• Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service
• Strong technical oversight and vendor coordination capabilities
• Exceptional communication, problem-solving, and stakeholder engagement skills
• Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging
• Ability to operate independently and make decisions in dynamic, fast-paced environments
• Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management
• Experience with IT Asset Management (ITAM) tools and practices
• Bachelor’s degree or 5–8 years of relevant IT experience
Preferred:
• Industry certifications (e.g., Microsoft, ITIL, CompTIA)
• Familiarity with performance management, capacity planning, and business relationship management
Company:
Voya Financial is a financial services company that specializes in the fields of retirement, investments, and insurance. It is a sub-organization of Venerable Holdings. Founded in 1991, the company is headquartered in Atlanta, USA, with a team of 10001+ employees. The company is currently Late Stage.

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