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Desktop Associate Jobs in Michigan (NOW HIRING)

Inteva Products

Reception Associate

Troy, MI · On-site

$15 - $20/hr

Description Inteva Products is looking for a Reception Associate on-site at their Troy, Michigan ... The application process functions best when applicants use a laptop or desktop. Category Clerical ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Desktop Associate information

What is the highest paying desk job?

For a Desktop Associate, the highest paying desk jobs typically include roles such as IT Manager, Network Administrator, or Systems Analyst, which require technical skills, certifications, and experience. These positions often offer higher salaries due to increased responsibilities and specialized knowledge in managing computer systems and networks.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues in an organization. They troubleshoot problems, install and configure systems, and may use tools like remote support software to resolve user issues efficiently.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What jobs pay 4000 a week without a degree?

For a Desktop Associate, earning $4,000 a week without a degree is uncommon, as this role typically offers lower wages. High weekly earnings at this level are more often found in specialized fields such as sales, real estate, or skilled trades that may require certifications or experience rather than formal degrees. These roles often involve commission, bonuses, or performance-based pay structures.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What jobs pay 500,000 a year in the US?

While most desktop associate roles do not pay $500,000 annually, high-level executive positions in technology companies, such as Chief Technology Officers or senior IT executives, can reach or exceed this income level, especially with bonuses and stock options. These roles typically require extensive experience, advanced skills, and leadership responsibilities in large organizations.
What are the most commonly searched types of Desktop jobs in Michigan? The most popular types of Desktop jobs in Michigan are:
What cities in Michigan are hiring for Desktop Associate jobs? Cities in Michigan with the most Desktop Associate job openings:
Desktop Associate jobs near you
Desktop Support Engineer II

Desktop Support Engineer II

Open Dealer Exchange

Southfield, MI • On-site

Other

Posted 5 days ago

Job description

Description

Open Dealer Exchange (ODE) is seeking a Desktop Support Engineer Level II to support its workforce in Southfield, MI. As a Desktop Support Engineer II, you will provide advanced end-user technical support, manage desktop technologies, and ensure a seamless employee experience across hardware, software, and facility-related IT services. The ideal candidate will have current knowledge and experience in desktop technology, including laptops, telephony, Microsoft suite of software, and Microsoft Active Directory. A demonstrated delivery of customer service through excellent verbal and written communication skills is required. Open Dealer Exchange is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. Open Dealer Exchange offers a hybrid work model as well as an excellent compensation/benefit package.


Responsibilities:

  • Incident & Service Request Management: Work all assigned incidents and service requests within the service desk system in accordance with defined service level agreements (SLAs).
  • End-User Support & Troubleshooting: Provide advanced troubleshooting and resolution for hardware, software, telephony, and peripheral issues to support employee productivity.
  • Desktop Automation & Efficiency: Leverage enterprise desktop automation tools and recommend opportunities to automate and streamline support processes.
  • Hardware & Software Standardization: Analyze, recommend, and support standardized hardware and software solutions across the organization.
  • Process Documentation & Improvement: Document, maintain, and improve procedures related to IT standards, policies, and desktop support best practices.
  • Asset Management: Maintain accurate inventory of hardware, software, and licensing assets to ensure compliance and operational readiness.
  • Onboarding & Offboarding Support: Manage asset provisioning, initial technical setup, user orientation, and asset retrieval for employee onboarding and offboarding.
  • Physical Security & Facilities Support: Manage physical security systems and oversee daily facility operations, including maintenance, repairs, and in-suite facility requests.
  • Facilities Point of Contact: Serve as a primary point of contact for facility-related IT inquiries from employees and management.
  • Special Projects & Collaboration: Participate in IT-related projects and perform additional duties as assigned to support departmental and organizational goals.

Requirements

Job Requirements:

  • Associate degree in computer science or a related field, or an equivalent combination of education, training, or experience.
  • Minimum of 4 years of experience working in Information Technology.
  • Minimum of 2 years of experience in a desktop or end-user support role.

Desired Skills:

  • Hands-on experience supporting Microsoft enterprise environments, including Active Directory, Entra ID, Intune, Group Policy, and/or core networking concepts (DNS/DHCP).
  • Experience supporting end-user devices and peripherals, including laptops, desktops, printers, scanners, and conference room A/V equipment.
  • Familiarity with endpoint management, remote installation, and desktop automation tools in an enterprise environment.
  • Working knowledge of IT service management tools such as ServiceNow.
  • Exposure to networking and telephony technologies, including Cisco Meraki infrastructure and VoIP systems.
  • Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to work effectively in a collaborative, team-oriented environment; prior team lead or mentoring experience is a plus.

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