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Desktop Associate Jobs in Michigan (NOW HIRING)

Cynet Systems

Desktop Support Technician

Battle Creek, MI · On-site

$18.25 - $23.25/hr

IT Support Specialist Provide end-user computing support for desktops, laptops, mobile devices ... Associate degree or equivalent experience in Information Technology preferred. Relevant technical ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

Required : • Bachelor's degree in Computer Information Systems with two (2) or more years of experience in advanced desktop support • (OR) Associate degree with four (4) or more years of ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

... Associate degree with four (4) or more years of experience in advanced desktop support o (OR) High School Diploma/GED with six (6) years of experience in advanced desktop support Why should you join ...

Consumers Energy

Desktop Support Engineer

Lansing, MI

... Associate degree with four (4) or more years of experience in advanced desktop support o (OR) High School Diploma/GED with six (6) years of experience in advanced desktop support Why should you join ...

TEKsystems

Desktop Support IT Technician

Grand Rapids, MI · On-site

$17 - $21/hr

Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with ... Associate's Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer ...

TEKsystems

Desktop Support IT Technician

Grand Rapids, MI · On-site

$17 - $21/hr

Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with ... Associate's Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer ...

Artech

Desktop support /Technical support

Detroit, MI · On-site

$25/hr

Desktop support /Technical support Location : Detroit MI 48226 Duration : 6 Months Location ... Associate degree in a technological curriculum or five years of related experience combined with a ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Michigan? The most popular types of Desktop jobs in Michigan are:
What are popular job titles related to Desktop Associate jobs in Michigan? For Desktop Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Michigan look for? The top searched job categories for Desktop Associate jobs in Michigan are:
What cities in Michigan are hiring for Desktop Associate jobs? Cities in Michigan with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Michigan as of May 2026, with employment types broken down into 1% As Needed, 22% Full Time, 72% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.
Desktop Support Technician

Desktop Support Technician

Cynet Systems

Battle Creek, MI • On-site

$18.25 - $23.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Specialist

Provide end-user computing support for desktops, laptops, mobile devices, printers, and related IT equipment.

Troubleshoot and resolve technical issues across hardware, software, and network environments.

Support installation, configuration, and maintenance of operating systems and applications.

Handle IMACD activities including install, move, add, change, and dispose of IT assets.

Utilize ticketing systems to manage requests, document work, and ensure customer satisfaction.

Collaborate with internal teams and vendors to ensure seamless IT operations and service delivery.

Minimum 3 years of experience in desktop support or related IT support role.

Strong knowledge of Windows operating systems and Microsoft Office applications.

Experience with hardware support including desktops, laptops, printers, and mobile devices.

Hands-on experience with imaging and reimaging systems.

Experience using ticketing systems such as ServiceNow.

Working knowledge of Active Directory and group policies.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to lift and move equipment as required.

Troubleshoot and resolve end-user IT issues across multiple devices and platforms.

Perform IMACD tasks including installation, relocation, and disposal of IT equipment.

Configure and deploy desktops, laptops, and peripheral devices.

Support video conferencing and communication devices.

Manage and update tickets in the service management system.

Coordinate with internal teams and third-party vendors for service delivery.

Conduct site surveys and ensure readiness for installations.

Maintain documentation and follow standard procedures for IT support.

Ensure minimal disruption to business operations during IT activities.

Certifications such as A+, Microsoft, ITIL, or CCNA.

Experience with Mac OS environments.

Knowledge of imaging tools and configuration management systems.

Experience supporting enterprise-level printer environments.

Familiarity with remote support tools and wireless device support.

Desktop and hardware support.

Troubleshooting and issue resolution.

Operating system installation and configuration.

Customer service and communication.

Documentation and process adherence.

Associate degree or equivalent experience in Information Technology preferred.

Relevant technical certifications preferred.

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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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