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Desktop Associate Jobs in Michigan (NOW HIRING)

Wipro Limited

DESKTOP ADMINISTRATOR L2

Battle Creek, MI · On-site

$37K - $83K/yr

... an Associate's Degree in Electronics and CompTIA A+ Certification. o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.), Mandatory Skills: Desktop Support. Experience: 1-3 Years.

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Adrian, MI

$13.75 - $15.75/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Michigan?

The most popular types of Desktop jobs in Michigan are:

What cities in Michigan are hiring for Desktop Associate jobs?

Cities in Michigan with the most Desktop Associate job openings:

Desktop Associate jobs near you

Desktop Support Specialist Associate

Ann Arbor, MI • On-site

University of Michigan
Colleges, Universities, and Professional Schools • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

189th of 622 rated colleges and universities

Great coworkers

People enjoy working here

Good employer

Learn more about University of Michiganexternal

$50K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

How to Apply
A cover letter in the PDF format is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to this position.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Who We Are
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information please visit our website: https://its.umich.edu/about . MiWorkspace is a campus wide service providing desktop support to faculty and staff in both academic and administrative departments. Please visit our website for more information: https://its.umich.edu/miworkspace
Job Summary
Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate. MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus.
You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices. Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures.
You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends. You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT.
If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you.
Responsibilities*
  • Provide technical support and service restoration, in-person or remotely via phone/chat
  • Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals.
  • Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers' expectations
  • Maintain accurate asset management records

Required Qualifications*
  • Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience
  • Minimum 1 year working in a role providing end user technical support
  • Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)
  • Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration
  • Excellent customer service skills.
  • Ability to deliver clear messaging to a variety of audiences/skill levels.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
  • Generous time off
  • A retirement plan that provides two-for-one matching contributions
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Maternity and Parental Leaves
  • Vision and Dental Insurance

Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Additional Information
Physical Demands/Work Environment
  • You will work primarily on-site on the Ann Arbor campus with some hybrid opportunities
  • Occasionally work during non-business hours and on weekends, or participation in on-call rotation may be required
  • Travel to locations on and off campus and move throughout various buildings to provide support and deliver/retrieve computer hardware and parts is required
  • The ability to transport boxes and computer hardware weighing up to 50 lbs across campus and/or within buildings while using proper safety techniques and equipment

U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
281663
Working Title
Desktop Support Specialist Associate
Job Title
Desktop Support Spec Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Us
Department
ITS SS MiWorkspace
Posting Begin/End Date
8/14/2026 - 8/28/2026
Salary
$50,000.00 - $52,000.00
Career Interest
Information Technology
University of Michigan logo

About University of Michigan

Sourced by ZipRecruiter

The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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Benefits

Hours and flexibility

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