Desktop Associate Jobs in California (NOW HIRING)

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The Firm
Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen!
At Andersen, we don't just offer a career; we provide a thrilling expedition into the world of Tax, Valuation, and Business Advisory. We stand as a trailblazing force with the most extensive global presence among professional services organizations. You'll embark on a journey that transcends the ordinary, working with extraordinary clients spanning every industry, regardless of their size, because at Andersen, we are free from independence-related constraints that may hinder other firms.
But that's not all; we're more than just a company; we're a community that thrives on diversity, inclusivity, and collaboration. Our focus is on your development helping you flourish as leaders, colleagues and trusted advisors. We equip you with world-class education, immersive experiences, and invaluable mentorship to support your rise to the top.
We believe in your potential and invest in it to build a legacy that extends beyond your wildest dreams. Bring your ambition, your entrepreneurial spirit, and your burning desire to be the best. Your future mirrors the limitless possibilities of our future. Join us at Andersen, and together, let's write the story of your success!
The Role
The Information Technology Desktop Support Senior Associate position is part of the overall Andersen Information Technology team. Primary responsibilities will be to respond to Andersen Help Desk tickets, troubleshoot technology issues and work on various projects which will require clear understanding of Microsoft Windows Server.

• Demonstrate a high level of client service and participate in Help Desk ticket resolution and management through ServiceNow.
• Provide support to systems users on a variety of issues with internal and external applications.
• Identify, research, and resolve basic to complex technical problems.
• Provide advanced trouble shooting to support employees and technology team.
• Manage on-going deployment, updates and prioritization of various application upgrades or development.
• Handle various IT projects on an ad hoc basis.
• Administer new hire technology needs, to include onboarding software, orientation, and training.
• Install, configure, and maintain laptops and workstations.
• Responsibilities could also include support of Windows network equipment - file servers, adds or upgrades and configuration of disk drives.
• Support and maintain printers, copiers, phones and other peripherals and related technical equipment.

• Provide support for Audio Video needs with equipment and employees.

• Perform and/or oversee software and application installation and upgrades.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
• Provide computer orientation to new and existing company staff.
• Manages multiple technology related on-going projects.
• Required to participate in an on-call rotation.

This position may require overtime, including evenings and weekends, as needed. Overtime work will be compensated in accordance with applicable labor
The Requirements

• At least 3 years of relevant work experience
• Bachelor degree in Information Technology preferred; Bachelor degree in Business acceptable; applicable certifications acceptable;
• Minimum overall GPA of 3.0 required;
• Experience with Windows 10 and 11, Microsoft Office Suite, Mobile devices, and general PC Hardware;
• Exceptional interpersonal skills and a natural facilitator;
• Solid communication skills, both written and verbal;
• Strong attention to detail, flexibility, able to handle multiple tasks in a high pressure, deadline-oriented environment; strong organizational skills;
• Self-starter with the initiative to seek out opportunities;
• Ability to interact with and gain the respect of all levels of internal personnel; and
• Basic understanding of networking and network-related hardware, examples include: LAN, DHCP, DNS, TCP/IP, Router, and Switch

Compensation and Benefits
Our firm offers a competitive base salary and comprehensive benefits package designed to support the well-being, growth, and long-term success of our people. We are committed to recognizing individual contributions and providing resources that enable our employees to thrive both personally and professionally.
Salary Range: For individuals hired to work in Los Angeles, CA., the expected salary range for this role is $75,000 to $95,000 (hourly $36.06 to $45.68). Actual compensation will be determined based on the candidate's qualifications, experience, and skill set.
Benefits: Employees (and their families) are eligible for medical, dental, vision, and basic life insurance coverage. Employees may enroll in the firm's 401(k) plan upon hire. We offer 160 hours of paid time off annually, along with twelve paid holidays each calendar year. For a full listing of benefit offerings, please visit https://www.andersen.com/careers.
Applicants must be currently authorized to work in the United States on a full-time basis upon hire. Andersen will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status).
Andersen Tax is an equal opportunity employer committed to fostering an inclusive workplace. We evaluate all applicants and employees without regard to race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. All qualified applicants, including those with criminal histories, will be considered in a manner consistent with applicable law. We provide reasonable accommodations to qualified individuals with disabilities as required by law.
Applicants must be currently authorized to work in the United States on a full-time basis upon hire. Andersen will not consider candidates for this position who require sponsorship for employment visa status now or in the future (e.g., H-1B status).
Andersen Tax is an equal opportunity employer committed to fostering an inclusive workplace. We evaluate all applicants and employees without regard to race, color, religion, national origin, ancestry, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law. All qualified applicants, including those with criminal histories, will be considered in a manner consistent with applicable law. We provide reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances as required by law.
ANDERSEN TAX LLC NOTICE FOR JOB APPLICANTS