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Desktop Associate Jobs in California (NOW HIRING)

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Desktop Support Technician

Santa Monica, CA · On-site

$65K - $75K/yr

Associate's degree in Information Technology, Computer Science, or related field; or equivalent work experience. * 3-5 years of desktop support or IT helpdesk experience. Skills & Knowledge: * Strong ...

Hope Bank

IT Analyst I - Desktop

Gardena, CA · On-site

$21.64 - $22.60/hr

As the IT Analyst I - Desktop, you will be responsible for providing day-to-day consultation ... Associate's Degree Technical Skills * Required: Ability to troubleshoot PC problem & basic network ...

Bank of Hope

IT Analyst I - Desktop

Gardena, CA · On-site

$21.64 - $22.60/hr

As the IT Analyst I - Desktop, you will be responsible for providing day-to-day consultation ... Associate's Degree Technical Skills * Required: Ability to troubleshoot PC problem & basic network ...

Socket.dev

Desktop Support Technician - L2

San Jose, CA · On-site

$65 - $90/hr

Bachelors or Associates in relevant field preferred EXPERIENCE * 5+ years of relevant experience ... in a fast-paced desktop support environment, experience providing leadership, training and ...

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide ... Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of ...

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$70K - $85K/yr

Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred ) * 3+ years of experience providing user and desktop support in a DoD or secure environment * Experience with ...

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$20.50 - $26.25/hr

Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred ) * 3+ years of experience providing user and desktop support in a DoD or secure environment * Experience with ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in California?

The most popular types of Desktop jobs in California are:

What cities in California are hiring for Desktop Associate jobs?

Cities in California with the most Desktop Associate job openings:

Desktop Associate jobs near you

Desktop Technician - Los Angeles, CA

Planned Parenthood Los Angeles

Los Angeles, CA • On-site

$21.75 - $27.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Planned Parenthood rating

7.9

Company rating: 7.9 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

110th of 898 rated healthcare providers

Job description

Planned Parenthood Los Angeles is seeking an experienced Desktop Support Specialist with excellent technical skills to work full-time in our Downtown Los Angeles Headquarters. In addition to managing end user device support, the technician acts as an additional point of contact for technical support, delivering Tier 1, 2, and 3 assistances in collaboration with the Help Desk and Infrastructure IT teams. This role offers hands-on support to users across the organization and contributes to special projects as required.
The primary goal of the Desktop Technician is to ensure secure, maximum availability of technology resources for PPLA staff across the organization. The role involves both on-site and remote support, with a strong emphasis on maintaining, upgrading, and troubleshooting desktop systems to enhance overall efficiency and performance. The technician is also responsible for preventive maintenance, which includes taking ownership of specific end-user management systems such as Security, MDM, and other enterprise remote management platforms. By maintaining a secure and stable desktop infrastructure, the Desktop Technician guarantees the delivery of reliable, consistent, and secure services to all users, with a focus on security, reliability, and accessibility.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Our Ideal Candidate will have the following qualifications:
  • High school diploma or equivalent required.
  • Associate college degree in IT-related field or relevant certifications (e.g., CompTIA A+, Network+) or equivalent experience preferred.
  • ITIL experience or certifications highly preferred.
  • At least 5 years' experience working as a Desktop Technician or in a similar IT support role, with a strong background in Windows-based workstations and basic networking concepts, for environments with at least 100 computers required.
  • At least 1-year hands-on experience with desktop management, software deployment applications, and remote support tools such as InTune required.
  • Minimum 5 years' experience of Windows operating systems and common business applications.
  • At least 3 years' hands-on experience handling support and service requests using an Enterprise help desk ticketing system.
  • Ability to meet Los Angeles County background check requirements via Live Scan fingerprint clearance.
  • Reliable means of transportation for onsite and off-site work within LA County.

About the position:
  • Abortion patients are cared for at each of our health centers, and in part through the administrative, support, and other non-clinical services provided at all PPLA locations, and by all PPLA employees. Supporting these critical services is an essential job duty, and a fundamental responsibility of all employees and contractors.
  • Provide hands-on end user device support, including desktop, laptop, mobile and desk phone hardware and software troubleshooting, installations, and upgrades.
  • Serve as an additional point of contact for the help desk, handling technical requests and providing remote support.
  • Diagnose, maintain, upgrade, repair, and configure desktop systems, including setting up computer systems for new users throughout the organization.
  • Monitor, log, and track assigned IT support tickets, escalating complex issues to appropriate IT staff as needed in accordance with department SOPs.
  • Assist with software deployments and patching of desktop systems.
  • Provide on-site technical support throughout the organization.
  • Contribute to the maintenance of IT asset inventory, focusing on desktop hardware and software in accordance with department SOPs.
  • Assist with A/V setup and support for Agency events at various locations.
  • Participate in user training sessions on common desktop applications and IT procedures.
  • Support basic network troubleshooting and connectivity issues.
  • Assist with periodic after-hours maintenance windows for desktop systems.
  • Collaborate with the IT team to improve desktop support processes and procedures.
  • Maintain strong communication with Agency employees and IT staff, explaining technical concepts clearly and concisely.
  • Support system security measures on desktop systems, including antivirus and security patch management.
  • Participate in the on-call schedule

Generous salary and benefits package includes:
  • Medical, dental, and vision coverage options for you and eligible dependents
  • Free basic life/AD&D policy with additional voluntary coverage options
  • Short Term Disability, Critical Illness and Accident policies
  • 403(b) Retirement plan with up to 3% employer match
  • Medical and Dependent Flexible Spending Account plans
  • Public Transportation and Commuter Pre-Tax Reimbursements
  • Generous vacation, sick, and holiday benefits
  • Hiring range: $32.21 - 38.65 per hour (Non-Exempt)

Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our value of "we respect and honor all people", which also relates to our compensation philosophy. PPLA recognizes that decisions about pay, and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities, and qualifications, and that they are compensated equitably which considers both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.

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