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Desktop Associate Jobs in California (NOW HIRING)

mercury

Desktop Systems Specialist

Torrance, CA · On-site

The Intermediate Desktop Systems Specialist will be the main point of contact for all on-site ... Associate or bachelor's degree in computer information systems (or related) This position requires ...

TekWissen LLC

Desktop Support Technician - FRC

Fremont, CA · On-site

$22.25 - $28.25/hr

Desktop Support Technician - FRC Work Location: Fremont, CA 94538 Duration: 12 Months Job Type ... Associate degree or its equivalent plus 3 to 4 years' experience. * Relevant Technical ...

Hygiena LLC

Desktop Support Technician III

Camarillo, CA · On-site

$28 - $35/hr

We are looking for a Desktop Support Technician III to join our team in Camarillo! This is a ... Associate's or Bachelor's degree in Information Technology, Computer Science, Networks or a related ...

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$20.50 - $26.25/hr

Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred ) * 3+ years of experience providing user and desktop support in a DoD or secure environment * Experience with ...

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$70K - $85K/yr

Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred ) * 3+ years of experience providing user and desktop support in a DoD or secure environment * Experience with ...

Kros-Wise

Desktop Support Technician

San Diego, CA · On-site

$70K - $85K/yr

Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred ) * 3+ years of experience providing user and desktop support in a DoD or secure environment * Experience with ...

TEKsystems

Desktop Support Analyst

San Diego, CA

$20 - $25/hr

Provide desktop support for Windows-based environments, including troubleshooting hardware and ... Associate's degree in Computer Science, Information Technology, or related field; OR equivalent ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in California? The most popular types of Desktop jobs in California are:
What are popular job titles related to Desktop Associate jobs in California? For Desktop Associate jobs in California, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in California look for? The top searched job categories for Desktop Associate jobs in California are:
What cities in California are hiring for Desktop Associate jobs? Cities in California with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Systems Specialist

mercury

Torrance, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:

Our growing organization currently has an opportunity for an IT professionalto join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main point of contact for all on-site support as part of a larger team. This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career.

Job Responsibilities:

  • Assist employees with the installation, configuration, and ongoing usability of system hardware and software
  • Offer daily operations and systems support to employees
  • Verify the functionality of hardware and software components
  • Troubleshoot hardware and software issues in person, remotely, and via phone
  • Research questions using available information and resources
  • Follow standard Service Desk procedures
  • Create Service Desk tickets to document all customer requests
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information, changes, and updates
  • A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.
  • Resolution of Service Desk Tickets with minimal supervision

Required Qualifications:

  • Typically requires 3+ years of progressive experience in an IT Help Desk / Desktop Support role
  • High School Diploma or GED
  • Hands-on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service ticket management
  • Exceptional customer service
  • Excellent written and verbal communication skills
  • Problem-Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues
  • Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team
  • This position is onsite only, help desk rotating shift and monthly rotating on call as needed
  • Travel to Oxnard & Cypress based on business needs
  • Ability to lift 50 lbs as needed

Preferred Qualifications:

  • ITIL Foundation, A+, Google IT Support Professional, and / or equivalent certifications
  • Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
  • Associate or bachelor's degree in computer information systems (or related)

This position requires you to haveor obtaina government security clearance. Security clearances may only be granted to U.S. citizens.

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