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Deskside Support Level 2 Jobs (NOW HIRING)

Kyndryl

Deskside Support Technician

Phoenix, AZ · On-site

$42K - $78K/yr

Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices. * Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software ...

Artech Information System LLC

DESKSIDE SUPPORT

Eagan, MN

$20.75 - $26.25/hr

DESKSIDE SUPPORT LOCATION:EAGAN,mn determination and resolution of desktop hardware and software ... They are responsible for resolving problems and performing IMACs within Service Level Agreement ...

MCR Health, Inc.

Technical Support Level II

Bradenton, FL · On-site

$34K - $42K/yr

The Technical Support Level II team member works closely with staff to deliver timely solutions, maintain system performance, and support organizational productivity through excellent customer ...

New

Bosch Group

Deskside Support Specialist

Albion, IN

The Deskside Support Specialist provides first- and second-level support for end-user hardware ... Minimum of two years of hands-on desktop, deskside, or technical support experience. * Experience ...

Bosch Group

Deskside Support Specialist

Albion, IN · On-site

The Deskside Support Specialist provides first- and second-level support for end-user hardware ... Minimum of two years of hands-on desktop, deskside, or technical support experience. Experience ...

AXA Professionals

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DESKSIDE Support Technician

Savannah, GA · On-site

$22 - $25/hr

Deskside Technician II Location: Savannah GA - Onsite Contract Full Time What will you do ... Demonstrate high level of professionalism and strong personal interaction skills * Maintain neat ...

BlupaceUS LLC

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Desktop Support Specialist / Mac Support Engineer

Coral Springs, FL · On-site

$24 - $25/hr

Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals ... deskside or desktop support L2 * Strong knowledge of Windows OS, macOS, and common enterprise ...

FICO

Deskside Support Engineer II

San Diego, CA · On-site

$84K - $132K/yr

Join our world‑class team as an IT Deskside Support Engineer and serve as an escalation point for technical issues affecting FICO employees and infrastructure. Responsibilities * Diagnose ...

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Deskside Support Level 2 information

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$10

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How much do deskside support level 2 jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for deskside support level 2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Deskside Support Level 2 vs Desktop Support Technician?

AspectDeskside Support Level 2Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOn-site, in-office support for end-usersOn-site and remote support for desktops and peripherals
ResponsibilitiesAdvanced troubleshooting, hardware repairs, OS issuesBasic troubleshooting, software installs, user support
Industry UsageIT support, corporate environments, help desksIT support, service desks, corporate and educational sectors

Deskside Support Level 2 professionals handle more complex hardware and software issues than Desktop Support Technicians, often requiring advanced certifications and experience. While both roles support end-users in similar environments, Level 2 technicians focus on troubleshooting escalated problems, making them more specialized within IT support teams.

What cities are hiring for Deskside Support Level 2 jobs?

Cities with the most Deskside Support Level 2 job openings:

What states have the most Deskside Support Level 2 jobs?

States with the most job openings for Deskside Support Level 2 jobs include:

What are popular job titles related to Deskside Support Level 2 jobs?

For Deskside Support Level 2 jobs, the most frequently searched job titles are:

Infographic showing various Deskside Support Level 2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Deskside Support Technician

Monroe, LA • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

$50K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

Job description

Job Title: Deskside Support Technician
Job Location: Onsite- Monroe - LA USA.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
We are seeking a customer-focused and technically proficient Deskside Support Technician to provide comprehensive end-user support in a fast-paced enterprise environment. The successful candidate will act as the primary point of contact for technical assistance, delivering exceptional support through walk-up service centers, phone, remote tools, chat, and email. This role combines end-user computing support, logistics coordination, asset management, audio-video conferencing support, and basic network troubleshooting to ensure a seamless technology experience for employees.
Salary and Other Compensation:
The base salary for this position is between $50,000 to $57,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
In this role, you will
  • Serve as the primary point of contact for end users requiring technical assistance through walk-up support centers, phone, chat, email, and remote support tools.
  • Diagnose, troubleshoot, and resolve hardware, software, operating system, peripheral, and application-related issues to minimize business disruption.
  • Provide hands-on deskside support for Windows and Mac devices, including installation, configuration, upgrades, and maintenance.
  • Manage IT asset lifecycle activities including device deployment, desk setup, equipment collection, asset tracking, and inventory updates using internal asset management tools.
  • Coordinate logistics operations including packing, shipping, receiving, storage, and distribution of IT equipment and accessories.
  • Maintain IT inventory accuracy through regular audits of storage areas, helpdesk rooms, spare equipment, and technology vending machine stock levels.
  • Deliver Level 1 Audio-Visual (AV) support by troubleshooting conference room technologies, video conferencing systems, presentation equipment, and meeting room peripherals.
  • Support corporate events and collaboration spaces by ensuring AV equipment readiness, conducting room inspections, and providing technical assistance during meetings and events.
  • Provide printer, Smart Locker, and end-user device support, ensuring timely resolution of operational issues and maintaining service availability.
  • Perform end-user network troubleshooting for wired, wireless, VPN, and connectivity-related issues, collaborating with higher-level support teams to resolve complex incidents and ensure seamless user experience.

What you'll need to succeed (required skills)
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent work experience.
  • 3+ years of experience in Deskside Support, IT Support, or Help Desk environments.
  • Strong experience supporting Windows and macOS operating systems.
  • Experience with asset management, inventory control, and logistics operations.
  • Hands-on experience supporting audio-video conferencing technologies.
  • Knowledge of printer troubleshooting and peripheral device support.
  • Understanding of networking fundamentals and end-user connectivity troubleshooting.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with the ability to interact professionally with users at all organizational levels.

Preferred Qualifications
  • Experience in enterprise or large-scale corporate environments.
  • Familiarity with ITIL processes and service management best practices.
  • Experience supporting collaboration platforms and meeting room technologies.
  • Knowledge of endpoint management and device deployment processes.
  • Relevant certifications such as CompTIA A+, ITIL Foundation, Microsoft Endpoint Administrator, or equivalent.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite role requiring 5 days a week at client site in Monroe - LA, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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