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Desk Manager Jobs in Hawaii (NOW HIRING)

C3EL

Senior Help Desk Manager

Honolulu, HI

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

Marriott Vacations Worldwide

Front Desk Manager

Koloa, HI · On-site

$31.21 - $34.86/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott Vacations Worldwide

$31.21 - $34.86/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our team members alike. This role will oversee all aspects of Front Desk ensuring that the quality of ...

Sonesta International Hotels

Front Desk Manager

Lihue, HI · On-site

$16.75 - $21.75/hr

The Front Desk Manager manages the daily operations of the Front Desk staff. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide ...

Auberge Collection

Front Desk Manager

Kamuela, HI

$90K/yr

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our team members alike. This role will oversee all aspects of Front Desk ensuring that the quality of ...

Mauna Lani

Front Desk Manager

Kamuela, HI · On-site

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our team members alike. This role will oversee all aspects of Front Desk ensuring that the quality of ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Hawaii

Desk Manager information

See Hawaii salary details

$31.2K

$132.8K

$166.2K

How much do desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for desk manager in Hawaii is $132,774.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,900.00 and $163,100.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Hawaii?

The most popular types of Desk jobs in Hawaii are:

What are popular job titles related to Desk Manager jobs in Hawaii?

For Desk Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Hawaii look for?

The top searched job categories for Desk Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Desk Manager jobs?

Cities in Hawaii with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $132,774 per year, or $63.8 per hour.

Senior Help Desk Manager

C3EL

Honolulu, HI

Full-time

Re-posted 17 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Manager

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.

Responsibilities will include, but not be limited to:

  • Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
  • Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
  • Manage and track service tickets using Altiris Help Desk and Remedy systems.
  • Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
  • Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
  • Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
  • Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
  • Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
  • Ensure compliance with DoD and organizational cybersecurity policies and procedures.
  • Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
 Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
  • Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
  • Extensive experience in:
    • Altiris Help Desk and Remedy ticket tracking systems
    • Managing Help Desk personnel and ensuring SLA compliance
    • Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments
    • Active Directory, A/V, servers, and mobile devices
    • OS deployment and software delivery (Altiris DS, SCCM, etc.)
    • USARC-specific systems such as RCAS, RLAS, and DMO
    • Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred Qualifications:
  • Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Education:
  •  A minimum of a High School diploma or equivalent is required.