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Service Desk Manager Jobs in Hawaii (NOW HIRING)

C3EL

Senior Help Desk Manager

Honolulu, HI

The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of ...

C3EL

The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of ...

Marriott Vacations Worldwide

Front Desk Manager

Koloa, HI · On-site

$31.21 - $34.86/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Marriott Vacations Worldwide

$31.21 - $34.86/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

This role will oversee all aspects of Front Desk ensuring that the quality of service meets the ... The Front Office Manager will lead with our ENRICH values thereby creating and supporting a ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

This role will oversee all aspects of Front Desk ensuring that the quality of service meets the ... The Front Office Manager will lead with our ENRICH values thereby creating and supporting a ...

Sonesta International Hotels

Front Desk Manager

Lihue, HI · On-site

$16.75 - $21.75/hr

We bring service with passion, loyalty with purpose, and create experiences that genuinely connect ... The Front Desk Manager manages the daily operations of the Front Desk staff. The role's primary ...

Mauna Lani

Front Desk Manager

Kamuela, HI · On-site

This role will oversee all aspects of Front Desk ensuring that the quality of service meets the ... The Front Office Manager will lead with our ENRICH values thereby creating and supporting a ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI · On-site

$19.38 - $33.19/hr

Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user ...

Bank of Hawaii

Analyst IT Service Desk

Honolulu, HI

Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user ...

Calibre Systems

Help Desk Technician

Honolulu, HI · On-site

$40K - $50K/yr

The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial ...

CALIBRE

Help Desk Technician

Honolulu, HI

$40K - $50K/yr

The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial ...

CALIBRE Systems

Help Desk Technician

Honolulu, HI · On-site

$40K - $50K/yr

The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Hawaii

Service Desk Manager information

See Hawaii salary details

$37.9K

$98.2K

$163.1K

How much do service desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service desk manager in Hawaii is $98,201.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $116,900.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Hawaii?

For Service Desk Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Hawaii look for?

The top searched job categories for Service Desk Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Service Desk Manager jobs?

Cities in Hawaii with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,201 per year, or $47.2 per hour.

Senior Help Desk Manager

C3EL

Honolulu, HI

Full-time

Re-posted 17 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Manager

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.

Responsibilities will include, but not be limited to:

  • Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
  • Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
  • Manage and track service tickets using Altiris Help Desk and Remedy systems.
  • Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
  • Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
  • Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
  • Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
  • Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
  • Ensure compliance with DoD and organizational cybersecurity policies and procedures.
  • Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
 Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
  • Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
  • Extensive experience in:
    • Altiris Help Desk and Remedy ticket tracking systems
    • Managing Help Desk personnel and ensuring SLA compliance
    • Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments
    • Active Directory, A/V, servers, and mobile devices
    • OS deployment and software delivery (Altiris DS, SCCM, etc.)
    • USARC-specific systems such as RCAS, RLAS, and DMO
    • Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred Qualifications:
  • Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Education:
  •  A minimum of a High School diploma or equivalent is required.