Senior Help Desk Manager
Honolulu, HI · On-site
Responsibilities : • Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks. • Supervise Help Desk staff to ensure timely incident resolution and adherence to ...
Senior Help Desk Manager
Honolulu, HI · On-site
Responsibilities : • Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks. • Supervise Help Desk staff to ensure timely incident resolution and adherence to ...
Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks. * Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service ...
Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks. * Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service ...
Senior Help Desk Manager
Honolulu, HI · On-site
Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks. * Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service ...
Senior Help Desk Manager
Honolulu, HI · On-site
Lead and manage Tier I-III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks. * Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service ...
$103K - $141K/yr
Implement and manage VPN and firewall solutions to ensure secure communications across the enterprise. * Integrate and maintain VoIP and CENTRIX systems in compliance with mission requirements.
$103K - $141K/yr
Implement and manage VPN and firewall solutions to ensure secure communications across the enterprise. * Integrate and maintain VoIP and CENTRIX systems in compliance with mission requirements.
Senior Network Engineer
$102K - $140K/yr
Implement and manage VPN and firewall solutions to ensure secure communications across the enterprise. * Integrate and maintain VoIP and CENTRIX systems in compliance with mission requirements.
Senior Network Engineer
$102K - $140K/yr
Implement and manage VPN and firewall solutions to ensure secure communications across the enterprise. * Integrate and maintain VoIP and CENTRIX systems in compliance with mission requirements.
Network Architect
Honolulu, HI · On-site
$180 - $210/hr
... MPE/CENTRIX, CSfC, Type 1 encryption, and cross-domain solutions. * Strong leadership, communication, risk management, troubleshooting, and stakeholder engagement skills with experience briefing ...
Network Architect
Honolulu, HI · On-site
$180 - $210/hr
... MPE/CENTRIX, CSfC, Type 1 encryption, and cross-domain solutions. * Strong leadership, communication, risk management, troubleshooting, and stakeholder engagement skills with experience briefing ...
Network Architect with Security Clearance
Honolulu, HI · On-site
$180K - $210K/yr
... MPE/CENTRIX, CSfC, Type 1 encryption, and cross-domain solutions. * Strong leadership, communication, risk management, troubleshooting, and stakeholder engagement skills with experience briefing ...
Network Architect with Security Clearance
Honolulu, HI · On-site
$180K - $210K/yr
... MPE/CENTRIX, CSfC, Type 1 encryption, and cross-domain solutions. * Strong leadership, communication, risk management, troubleshooting, and stakeholder engagement skills with experience briefing ...
Network Architect, SME (IMC00854)
Honolulu, HI · On-site
$150 - $210/hr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect, SME (IMC00854)
Honolulu, HI · On-site
$150 - $210/hr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Be Seen First
Network Architect, SME - IMC0854
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Quick apply
Be Seen First
Network Architect, SME - IMC0854
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Chief Network Architect with Security Clearance
Honolulu, HI · On-site
$62.50 - $84/hr
... CENTRIX/MPE, CSfC, Type 1 encryption, and/or Cross Domain Solutions (CDS) Strong understanding of: - RMF - Zero Trust Architecture - STIG compliance - Vulnerability management - Configuration and ...
Chief Network Architect with Security Clearance
Honolulu, HI · On-site
$62.50 - $84/hr
... CENTRIX/MPE, CSfC, Type 1 encryption, and/or Cross Domain Solutions (CDS) Strong understanding of: - RMF - Zero Trust Architecture - STIG compliance - Vulnerability management - Configuration and ...
Be Seen First
Network Architect, SME - IMC0854
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Quick apply
Be Seen First
Network Architect, SME - IMC0854
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
Network Architect
Honolulu, HI · On-site
$210K - $225K/yr
... CENTRIX, CSfC, Type 1 encryption, or CDS interfaces. * Demonstrated ability to lead senior ... Working knowledge of DoD architecture, RMF, Zero Trust, STIGs, vulnerability management ...
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Senior Help Desk Manager
Honolulu, HI • On-site
C3EL •
IT Services • 1 - 10 employees1 - 10 employees
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Job Summary:
C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments, overseeing daily IT support operations, ensuring service level compliance, and providing expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.
Responsibilities:
• Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
• Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
• Manage and track service tickets using Altiris Help Desk and Remedy systems.
• Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
• Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
• Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
• Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
• Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
• Ensure compliance with DoD and organizational cybersecurity policies and procedures.
• Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
Qualifications:
Required:
• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
• Extensive experience in: Altiris Help Desk and Remedy ticket tracking systems, Managing Help Desk personnel and ensuring SLA compliance, Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments, Active Directory, A/V, servers, and mobile devices, OS deployment and software delivery (Altiris DS, SCCM, etc.), USARC-specific systems such as RCAS, RLAS, and DMO, Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred:
• Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
• Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Company:
C3EL is a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff. Founded in 2012, the company is headquartered in Flushing, USA, with a team of 51-200 employees. The company is currently Growth Stage.
C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments, overseeing daily IT support operations, ensuring service level compliance, and providing expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.
Responsibilities:
• Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
• Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
• Manage and track service tickets using Altiris Help Desk and Remedy systems.
• Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
• Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
• Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
• Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
• Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
• Ensure compliance with DoD and organizational cybersecurity policies and procedures.
• Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
Qualifications:
Required:
• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
• Extensive experience in: Altiris Help Desk and Remedy ticket tracking systems, Managing Help Desk personnel and ensuring SLA compliance, Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments, Active Directory, A/V, servers, and mobile devices, OS deployment and software delivery (Altiris DS, SCCM, etc.), USARC-specific systems such as RCAS, RLAS, and DMO, Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred:
• Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
• Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Company:
C3EL is a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff. Founded in 2012, the company is headquartered in Flushing, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About c3el
Sourced by ZipRecruiter
Industry
It services
Company size
1 - 10 Employees
Headquarters location
Tampa, FL, US
Year founded
2012