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Desk Associate Jobs in Hawaii (NOW HIRING)

Pacifichospitality

$14 - $17.75/hr

Our Front Desk Guest Service agent takes the initiative to deliver a wide range of services that ... Ability to interact with all associates and guests of the hotel * Must be able to stand for an 8 ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our ... Minimum of two years as a Front Office/Concierge or Guest Services Supervisor/ Associate for a ...

Mauna Lani

Front Desk Manager

Kamuela, HI · On-site

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our ... Minimum of two years as a Front Office/Concierge or Guest Services Supervisor/ Associate for a ...

Auberge Collection

Front Desk Manager

Kamuela, HI · On-site

$90K/yr

Join our team as The Front Desk Manager and serve the needs of the business, our guests, and our ... Minimum of two years as a Front Office/Concierge or Guest Services Supervisor/ Associate for a ...

Lodging Dynamics

Front Desk Supervior

Laie, HI · On-site

$24.90 - $25/hr

Requires a working knowledge of the Front Desk aspect of select service properties, policies or ... Ability to communicate effectively with the public and associates. Meet minimum age requirement of ...

Marriott Vacations Worldwide

$34.18/hr

Free daily associate meal * AAA Four Diamond Resort * Free on-site employee parking * Complimentary soft drinks, coffee and tea * Company branded attire for outdoor associates * Complimentary work ...

Marriott Vacations Worldwide

Front Desk Agent

Lihue, HI · On-site

$34.18/hr

Free daily associate meal * AAA Four Diamond Resort * Free on-site employee parking * Complimentary soft drinks, coffee and tea * Company branded attire for outdoor associates * Complimentary work ...

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Desk Associate information

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are some basic desk associate jobs?

A desk associate typically performs tasks such as greeting visitors, answering phones, managing appointments, and handling administrative duties like data entry and filing. They often use office software and require good communication skills, working in environments like reception areas or customer service desks.

What are the most commonly searched types of Desk jobs in Hawaii?

The most popular types of Desk jobs in Hawaii are:

What cities in Hawaii are hiring for Desk Associate jobs?

Cities in Hawaii with the most Desk Associate job openings:

Desk Associate jobs near you

Front Desk Supervisor

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Hilo, HI • On-site

$17.25 - $22.50/hr

Full-time

Re-posted 15 days ago

Job description

Description
The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service. They handle scheduling, staff training, escalated guest complaints, and billing issues, while coordinating with housekeeping and management to maintain seamless check-ins, check-outs, and overall hotel operations.
Responsibilities
• Team Leadership: Train, schedule, and mentor front desk agents, acting as the floor role model.
• Guest Relations: Greet guests, oversee arrivals/departures, and efficiently resolve escalated complaints or special requests.
• Financial Oversight: Manage cash drawers, verify billing, process adjustments, and assist with auditing daily transactions.
• Operational Flow: Monitor room availability, manage group blocks, and relay pertinent shift information to incoming staff.
• Interdepartmental Coordination: Communicate regularly with Housekeeping, Maintenance, and Sales departments.
Qualifications
• Experience: 2-3 years of front office or guest service experience, ideally within the hospitality industry.
• Skills: Strong customer service, conflict resolution, proficiency in Property Management Systems (PMS), and basic math/accounting skills.
• Soft Skills: Excellent verbal communication, adaptability, and the ability to remain calm and professional under pressure.
• Education: High school diploma; an associate's or bachelor's degree in hospitality management is highly preferred.

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