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Design Researcher Jobs in Ohio (NOW HIRING)

Service Design Vice President

Columbus, OH

$130K - $167K/yr

You will lead and scale approaches such as Day in the Life research to uncover how work is actually ... Design service blueprints and document processes and touchpoints and incorporate inclusive design ...

Medpace is a contract research organization (CRO) with a mission to advance new and better medical ... As a Design Coordinator, you will be an integral member of the Information Design team -a group of ...

Identifies business critical product / application / innovation opportunities and conducts scouting research and design of experiments to develop proof of concept, with the intent of establishing ...

Service Design Vice President

Columbus, OH · On-site

$130K - $167K/yr

You will lead and scale approaches such as Day in the Life research to uncover how work is actually ... Design service blueprints and document processes and touchpoints and incorporate inclusive design ...

Service Design Vice President

Columbus, OH · On-site

$130K - $167K/yr

You will lead and scale approaches such as Day in the Life research to uncover how work is actually ... Design service blueprints and document processes and touchpoints and incorporate inclusive design ...

Service Design Vice President

Columbus, OH · On-site

$133K - $171K/yr

You will lead and scale approaches such as Day in the Life research to uncover how work is actually ... Design service blueprints and document processes and touchpoints and incorporate inclusive design ...

New

Be Seen First

Cleveland Tool and Machine is seeking an experienced Design Engineer with experience in design skills (CAD) to support our research and development technology projects. In addition to being ...

Be Seen First

Cleveland Tool and Machine is seeking an experienced Design Engineer with experience in design skills (CAD) to support our research and development technology projects. In addition to being ...

Showing results 21-40

Design Researcher information

See Ohio salary details

$28.5K

$107.5K

$156.4K

How much do design researcher jobs pay per year?

As of Aug 11, 2026, the average yearly pay for design researcher in Ohio is $107,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $146,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a design researcher, and why are they important?

To thrive as a Design Researcher, you need strong skills in qualitative and quantitative research methods, user-centered design, and a relevant degree in fields such as design, psychology, or human-computer interaction. Experience with tools like usability testing platforms, survey software, and data analysis programs is highly valuable, and certifications such as UX Certification can enhance your profile. Exceptional communication, active listening, and problem-solving abilities set standout design researchers apart. These combined skills ensure that research findings effectively inform product decisions and result in solutions that truly meet user needs.

What are some common challenges faced by design researchers, and how do they overcome them?

Design Researchers often face challenges such as recruiting the right participants, balancing tight project timelines, and ensuring that research insights are integrated into the design process. Overcoming these hurdles typically involves collaborating closely with designers, product managers, and engineers, as well as advocating for the importance of user research within cross-functional teams. Being adaptable and maintaining strong organizational and communication skills can help navigate shifting priorities and ensure that research findings have a meaningful impact. Many organizations support ongoing learning and encourage Design Researchers to experiment with new research methods and tools, helping them grow in their roles.

What does a design researcher do?

A Design Researcher studies user needs, behaviors, and pain points to inform design decisions. They use qualitative and quantitative research methods—such as interviews, surveys, and usability testing—to gather insights. Their findings help teams create user-centered products and services that are both functional and enjoyable. Design Researchers collaborate closely with designers, product managers, and developers to refine and improve user experiences.

How much does a design researcher earn?

The average salary for a design researcher varies by experience and location but typically ranges from $60,000 to $100,000 annually. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $120,000. Salaries often depend on industry, company size, and the research tools used.

How much do design researchers make?

Design researchers typically earn a median annual salary of around $70,000 to $100,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals or those in senior positions can earn over $120,000. Skills in user research, data analysis, and familiarity with tools like UserTesting or Optimal Workshop can influence compensation.
What are the most commonly searched types of Design Researcher jobs in Ohio? The most popular types of Design Researcher jobs in Ohio are:
Infographic showing various Design Researcher job openings in Ohio as of July 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $107,525 per year, or $51.7 per hour.

Service Design Vice President

JP Morgan Chase

Columbus, OH

$130K - $167K/yr

Full-time

Medical, Retirement

Posted 5 days ago


JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

72nd of 171 rated banks


Job description

Join JPMorganChase Corporate Technology at a moment when service design, systems thinking, and AI are reshaping how work gets done. In support of Corporate Responsibility and Morgan Health, this role offers a rare opportunity to influence mission-driven outcomes while modernizing the end-to-end employee experiences that enable them.

As a Service Design Vice President in Corporate Technology, supporting Corporate Responsibility and Morgan Health, you will play a pivotal role in shaping end-to-end employee experiences by leveraging your deep expertise in service design and systems thinking. This role will develop a deep, unified understanding of business workflows, decision-making, systems, and operational context, then translate that understanding into experience strategy, workflow opportunities, system design inputs, and AI-enabled solution concepts. The role sits at the center of the convergence between business and technology, where AI is accelerating how solutions are built and how business partners engage with technology. You will lead and scale approaches such as Day in the Life research to uncover how work is actually performed, synthesize insights into actionable outputs, and partner with leadership, product, engineering, and business teams to enable new ways of working. 

Job responsibilities

  • Develop and implement a comprehensive strategy to focus on direct and indirect experiences and align business objectives and employee experience enhancement across multiple products and platforms
  • Lead service design and workflow discovery engagements across Corporate Responsibility and Morgan Health Technology, applying methods such as ethnography and contextual inquiry to uncover how work is actually performed
  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
  • Translate workflow insights into early-stage solution concepts and prototypes, leveraging AI tools to articulate ideas, prototype flows, and accelerate alignment with product, engineering, and business partners
  • Operate with a high degree of autonomy to translate strategic direction into actionable outputs and serve as a bridge between business context and technology capabilities

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
  • Demonstrated expertise in creating direct and indirect experiences for diverse users
  • Ability to work across business, design, product, engineering, and solution domains to bridge strategic intent and practical implementation
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
  • Strong expertise in service design methods, research synthesis, stakeholder management, and translating ambiguous problem spaces into structured opportunities and actionable outputs
  • Proven ability to operate at a systems level across complex workflows, decision points, teams, and enabling technologies
  • Ability to provide direction and oversight for UX and service design research efforts, ensuring consistency in methodology, quality, and outputs

Preferred qualifications, capabilities, and skills

  • Experience working in AI-enabled, digital transformation, or emerging technology environments
  • Familiarity with using AI tools for research synthesis, concept generation, workflow prototyping, or solution framing
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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