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Desert Financial Jobs (NOW HIRING)

Desert Financial Credit Union

Network Architect

Phoenix, AZ

$60.75 - $81.25/hr

Backed by the financial strength of Desert Financial Credit Union, we offer stability alongside meaningful growth opportunities. Who We Are Looking For The Network Architect will provide consulting ...

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Desert Financial information

What is Desert Financial?

Desert Financial is a credit union based in Arizona, offering a range of financial services such as personal and business banking, loans, mortgages, and investment options. As a member-owned, not-for-profit financial institution, Desert Financial prioritizes serving its members rather than generating profits for shareholders. They provide online and in-person banking solutions and emphasize community involvement through charitable giving and financial education. Membership is generally available to those who live, work, or worship in certain Arizona counties.

What are the key skills and qualifications needed to thrive as a financial services representative at Desert Financial?

To thrive as a Financial Services Representative at Desert Financial, you need a solid understanding of banking products, customer service, and sales principles, often supported by relevant experience or a degree in finance or business. Familiarity with banking software, CRM platforms, and compliance systems is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help you build lasting client relationships and resolve issues effectively. These competencies are crucial for delivering exceptional member experiences, achieving sales goals, and ensuring regulatory compliance in a financial institution.

What are some common challenges faced when working at a credit union like Desert Financial, and how can new employees overcome them?

At Desert Financial, employees often navigate the unique challenge of balancing excellent member service with regulatory compliance and financial accuracy. New team members may find adapting to ever-evolving financial products and technology platforms a bit daunting at first. However, the company offers comprehensive training programs, mentorship from experienced colleagues, and a collaborative team environment to help ease the transition. Embracing open communication and seeking feedback can also help new hires quickly become confident and effective in their roles.

What is the difference between Desert Financial vs Bank Teller?

AspectDesert FinancialBank Teller
Primary RoleProvides banking services, customer support, and financial adviceHandles daily cash transactions and customer inquiries at a bank branch
Required CredentialsHigh school diploma; some positions may require banking certificationsHigh school diploma; on-the-job training
Work EnvironmentBank branches, customer service settingsBank branches, retail banking environment
Industry UsageFinancial services, bankingRetail banking, financial services

Desert Financial offers broader financial services and customer advisory roles, while bank tellers focus on cash handling and basic customer service. Both roles are essential in banking, but Desert Financial positions often require more comprehensive financial knowledge and certifications.

More about Desert Financial jobs

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What states have the most Desert Financial jobs?

States with the most job openings for Desert Financial jobs include:

What job categories do people searching Desert Financial jobs look for?

The top searched job categories for Desert Financial jobs are:

Desert Financial jobs near you
Infographic showing various Desert Financial job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Mortgage Servicer II

Desert Financial Credit Union

Phoenix, AZ • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Desert Financial Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

The Mortgage Servicer II is the first point of contact for all existing Desert Financial Mortgage Loans. The Servicer II assists members, credit union staff, and 3rd party vendors through phone, email, and internal systems with all post funding activities, ensuring exceptional experiences with every interaction.

What you will do here:

Process all loan-related transactions, including payoffs, loss drafts, hazard claims and CPI inquiries, payment inquiries and research, ACH requests, editing newly funded loans, lien perfection, escrow administration (taxes, hazard, flood insurance and mortgage insurance premium remittance), payoff processing and lien releases. Direct interaction with members, credit union staff and 3rd party vendors by phone and email for all Desert Financial Mortgage Loans.

Onboard new mortgage loans ensuring all loan data is accurately entered into servicing systems. Generates annual regulatory notices for escrow analysis and mortgage insurance. Generates and analyzes all required Adjustable Rate Mortgage changes and sends borrowers required ARM notices. Closely monitors hazard/flood insurance and ensures that all regulatory requirements for coverage and disclosure are met.

Process all inquiries received via iService, KeyInsight Opportunities and email. Respond within 24 hours of receipt to maintain a high level of member service. Responds to inquiries from inventors such as Fannie Mae and Mortgage Insurance Companies.

Process all mortgage loan-related transactions, including; payments, ACH requests, payoffs and requests, billing statements, loss drafts, and hazard claims.

Ensure procedures are followed for various servicing tasks and that quality standards are met, as validated by QC, auditors, investors, mortgage insurance companies and regulators (DFI or NCUA). Generate all regulatory notices, closely monitoring required

Perform other duties as assigned.

What you will need:

High School Diploma or GED required.

2+ years Prior experience servicing Fannie Mae or Freddie Mac loans required.

2+ years Related servicing or lending experience required.

Knowledge of mortgage loan products, rules and regulations required.

Knowledge of lending products that includes purchases and refinances of many different types of collateral required.

Knowledge of Mortgage systems, Keystone, OnBase, and FNMA Servicing Guide preferred.

Working knowledge of Microsoft Office Suite including Outlook, Word and Excel required.

Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.

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