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Delivery Manager Jobs in Worcester, MA (NOW HIRING)

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Apps Associates

Service Delivery Manager

Acton, MA · Remote

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

Clean Harbors

District Service Delivery Manager

Dover, MA · On-site

$50K - $159K/yr

Clean Harbors is seeking a District Service Delivery Manager to be responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health & Safety, Environmental ...

SharkNinja

Manager, Programs & AI Delivery

Needham, MA · On-site

This is a delivery-focused role for someone who pairs technical fluency with strong program management. You'll build AI-powered tools, keep data pipelines reliable and well-governed, and help embed ...

O'Reilly Auto Parts

City Delivery Supervisor

Chepachet, RI · On-site

$17.13 - $23.50/hr

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher, hub delivery specialists and any other team members assigned to hub. Bilingual candidates ...

O'Reilly Auto Parts

City Delivery Supervisor

Chepachet, RI · On-site

$17.13 - $23.50/hr

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher, hub delivery specialists and any other team members assigned to hub. Bilingual candidates ...

Koopman Lumber

Delivery Rider/Helper

Sutton, MA · On-site

$17 - $20/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is essential to ensuring that building materials are delivered safely, accurately, and on time to our ...

Koopman Lumber Co Inc

Delivery Rider/Helper

Sutton, MA

$17 - $20/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is essential to ensuring that building materials are delivered safely, accurately, and on time to our ...

Koopman Lumber Inc

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is essential to ensuring that building materials are delivered safely, accurately, and on time to our ...

Koopman Lumber

Delivery Rider/Helper

Sutton, MA · On-site

$16.50 - $18.75/hr

Delivery Manager / Store Manager We're looking for a Delivery Helper to join our team. This role is essential to ensuring that building materials are delivered safely, accurately, and on time to our ...

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All JobsDelivery JobsDelivery Manager JobsDelivery Manager Jobs in Worcester, MA

Delivery Manager information

See Worcester, MA salary details

$30.9K

$82.9K

$166.9K

How much do delivery manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for delivery manager in Worcester, MA is $82,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $114,600.00 per year, depending on experience, location, and employer.

What is a delivery manager?

A delivery manager works to prevent or resolve any issues or obstacles that may inhibit a team from delivering a product or service quickly. This career requires scrum master skills, specifically in using agile methodology tools to support a team that so that they can work efficiently and make changes rapidly. Other duties include leading production processes, prioritizing workflow tasks, and encouraging a productive work environment. In addition to for-profit companies, government departments and nonprofit organizations also hire delivery managers to streamline their operations. Qualifications vary depending on the company's industry, but delivery managers, in general, have excellent communication and organizational skills. Prior experience as a product or office manager is usually required for this job.

What does a delivery manager do?

A Delivery Manager oversees the planning, execution, and delivery of projects or services within an organization, ensuring they are completed on time and meet quality standards. They coordinate with cross-functional teams, manage stakeholder expectations, and remove obstacles that could impede progress. Delivery Managers are responsible for optimizing processes, managing risks, and facilitating communication to ensure successful delivery outcomes.

How does a delivery manager typically collaborate with cross-functional teams to ensure project success?

A Delivery Manager works closely with cross-functional teams—including developers, testers, business analysts, and stakeholders—to ensure everyone is aligned on project goals and timelines. They facilitate communication, remove roadblocks, and help prioritize tasks to keep the project moving forward. Regular stand-ups, sprint reviews, and status meetings are common practices to foster transparency and collective ownership. By maintaining strong relationships and open channels of communication, Delivery Managers help teams adapt to changes quickly and deliver high-quality outcomes.

What are the key skills and qualifications needed to thrive as a delivery manager, and why are they important?

To thrive as a Delivery Manager, you need strong project management skills, experience in agile methodologies, and a background in business or IT, often supported by a relevant degree. Familiarity with tools like Jira, Trello, and project management certifications such as PMP or Scrum Master are commonly required. Exceptional communication, leadership, and problem-solving abilities help Delivery Managers coordinate teams and manage stakeholder expectations effectively. These skills ensure timely, high-quality project delivery and alignment with organizational goals.

What is the difference between Delivery Manager vs Project Manager?

AspectDelivery ManagerProject Manager
Primary FocusOverseeing the delivery of products or services to clients, ensuring timely and quality deliveryPlanning, executing, and closing projects within scope, time, and budget
CertificationsPMP, Agile certifications, Scrum MasterPMP, PRINCE2, Agile certifications
Work EnvironmentClient-facing, cross-functional teams, often in IT or software developmentProject teams, internal departments, various industries including IT, construction, marketing
Key ResponsibilitiesManaging delivery timelines, coordinating teams, client communicationDefining project scope, managing resources, risk management

While both roles involve managing teams and processes, a Delivery Manager primarily focuses on the successful delivery of products or services to clients, ensuring quality and timeliness. A Project Manager concentrates on planning and executing specific projects within defined constraints. Understanding these differences helps in choosing the right career path or job role.

How much do delivery managers get paid?

Delivery managers typically earn a median annual salary ranging from $80,000 to $120,000, depending on experience, industry, and location. They often oversee project teams, coordinate logistics, and utilize management tools to ensure timely delivery of services or products.
More about Delivery Manager jobs

What are the most commonly searched types of Delivery jobs in Worcester, MA?

The most popular types of Delivery jobs in Worcester, MA are:

What job categories do people searching Delivery Manager jobs in Worcester, MA look for?

The top searched job categories for Delivery Manager jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Delivery Manager jobs?

Cities near Worcester, MA with the most Delivery Manager job openings:

Delivery Manager jobs near you
Infographic showing various Delivery Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $82,940 per year, or $39.9 per hour.

Service Delivery Manager

Apps Associates

Acton, MA • On-site

Full-time

Posted 20 days ago

Job description


We are looking for a proactive and experienced Service Delivery Manager (SDM) to join our team, responsible for managing the delivery of high-quality services to our clients within the US time zone. The SDM will ensure client satisfaction, meet service level agreements (SLAs), and lead the service delivery team to success. This is a client-facing, operational leadership role that requires a blend of strategic thinking, operational management, and excellent communication skills.
Key Responsibilities:
  • Service Delivery Management:
    • Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs.
    • Ensure services are delivered on time, within scope, and within budget, while consistently meeting client expectations.
    • Manage client communications during US working hours, responding to service issues, inquiries, and escalation requests promptly.
    • Develop and optimize service delivery processes, methodologies, and best practices to enhance service quality and operational efficiency.
  • Team Leadership and Development:
    • Lead, mentor, and support a team of service delivery professionals, ensuring they are well-equipped to meet client needs and achieve operational goals.
    • Foster a culture of continuous improvement and high performance within the service delivery team.
    • Provide coaching and feedback to team members, conducting regular performance evaluations and helping with career development.
  • Client Relationship Management:
    • Act as the primary point of contact for clients in the US time zone, building and maintaining strong relationships.
    • Ensure client concerns are handled effectively and solutions are delivered promptly.
    • Conduct regular service reviews and strategic meetings with clients to ensure alignment with service goals and identify areas for improvement.
    • Drive client satisfaction by ensuring smooth communication, meeting SLA's, timely issue resolution, and continuous improvement.
  • Incident and Problem Management:
    • Oversee the management and resolution of service issues and incidents, ensuring that service disruptions are minimized and effectively managed during US business hours.
    • Work with internal teams to ensure root cause analysis is conducted on recurring issues and corrective actions are implemented.
    • Manage escalations to ensure timely resolution of high-priority or critical service incidents.
  • Service Reporting and Performance Metrics:
    • Track and report on service delivery performance, including SLAs, KPIs, and other client-specific metrics.
    • Provide regular updates and performance reports to both internal leadership and clients.
    • Analyze service performance data to identify trends, performance gaps, and areas for improvement.
  • Continuous Improvement:
    • Identify opportunities to enhance service delivery processes and customer satisfaction.
    • Implement improvements and track their impact, ensuring measurable success.
    • Stay informed of industry's best practices and new technologies to continuously enhance service offerings.
  • Operational Planning and Resource Management:
    • Manage the allocation of resources to ensure service delivery goals are met efficiently and effectively within the US time zone.
    • Monitor team workload, staffing, and capacity, ensuring that resources are optimized to meet service demands.
  • Budget Management:
    • Work within established budgets and financial constraints, while ensuring high-quality service delivery.
    • Assist in budgeting and resource planning to meet service delivery goals effectively.

Qualifications:
  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • Years of experience in service delivery, project management, or related roles within the Oracle ERP/Fusion ecosystem.
  • Strong knowledge of service delivery frameworks such as ITIL, Agile, or similar methodologies.
  • Proven experience managing teams and client relationships, preferably in a service management environment.
  • Strong understanding of SLAs, KPIs, and service performance metrics.
  • Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and senior management.
  • Strong problem-solving skills, capable of managing complex service delivery challenges.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Familiar with tools such as ServiceNow and middleware integration platforms including Oracle Integration Cloud (OIC), Boomi, and MuleSoft.

Preferred Skills:
  • Certification in ITIL or other relevant service management frameworks.
  • Experience with cloud services, enterprise-level software, or industry-specific tools is an advantage.

Work Environment:
  • Ability to manage client interactions and service delivery in line with the US time zone working hours.
  • This position is remote-based.

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