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Default Manager Jobs in Massachusetts (NOW HIRING)

Eastern Bank

Default Associate

Wakefield, MA · On-site +1

$22.74 - $36.55/hr

Default Management is a department within the Corporate Credit Division with the responsibility of partnering with Eastern Bank Consumer and Business Banking customers to effectively address past due ...

Eastern Bank

Default Associate

Wakefield, MA

$22.74 - $36.55/hr

Default Management is a department within the Corporate Credit Division with the responsibility of partnering with Eastern Bank Consumer and Business Banking customers to effectively address past due ...

Loop

Engineering Manager

Boston, MA · On-site +1

$150K - $190K/yr

Push your team to make AI agents the default starting point for domain maintenance and support ... Run the fundamentals of people management well. Clear expectations, regular high-quality 1:1s ...

Loop

Engineering Manager, Support & Stability

Boston, MA · On-site

$150 - $190/hr

Push your team to make AI agents the default starting point for domain maintenance and support ... Run the fundamentals of people management well. Clear expectations, regular high‑quality 1:1s ...

Default Brand

Nurse Manager

New Bedford, MA · On-site

$100.01 - $135.20/hr

Provide brief crisis counseling, individualized risk management and safety planning. * Provide psychoeducation to both patients and staff related to medical/nursing areas of expertise. * Ensure ...

Loop

Engineering Manager, Support & Stability

Boston, MA · On-site +1

$150K - $190K/yr

Push your team to make AI agents the default starting point for domain maintenance and support ... Run the fundamentals of people management well. Clear expectations, regular high-quality 1:1s ...

Liberty Mutual Insurance

Surety Engineer II

MA · On-site +1

$120K/yr

... or Manager, Construction Consulting Services. * Prepares technical reports and evaluates the surety's loss exposures in all major bond defaults. Duties include: site inspections of projects ...

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Default Manager information

What is the difference between Default Manager vs Loan Manager?

AspectDefault ManagerLoan Manager
Required CredentialsTypically a bachelor's degree in finance, banking, or related field; certifications like CAMS or AML are commonSimilar credentials, often with a focus on lending, credit analysis, and financial regulations
Work EnvironmentBanking institutions, financial services firms, or loan servicing companiesCommercial banks, mortgage companies, or credit unions
Employer & Industry UsageUsed in banking and financial sectors managing defaulted loans or credit riskUsed in lending institutions overseeing loan portfolios and credit approval processes

The Default Manager and Loan Manager roles share similar educational backgrounds and work environments within financial institutions. While the Default Manager focuses on managing defaulted loans and mitigating losses, the Loan Manager handles the origination, approval, and management of new loans. Both positions require financial expertise and are integral to the lending process, but their primary responsibilities differ in the loan lifecycle.

What are popular job titles related to Default Manager jobs in Massachusetts?

For Default Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Default Manager jobs in Massachusetts look for?

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What cities in Massachusetts are hiring for Default Manager jobs?

Cities in Massachusetts with the most Default Manager job openings:

Default Manager jobs near you
Infographic showing various Default Manager job openings in Massachusetts as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Default Associate

Eastern Bank

Wakefield, MA • On-site, Remote

$22.74 - $36.55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

49th of 172 rated banks

Job description


Pay Range: $22.74-$36.55
The posted salary range reflects Eastern's expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Default Management is a department within the Corporate Credit Division with the responsibility of partnering with Eastern Bank Consumer and Business Banking customers to effectively address past due accounts and provide solutions in order to cure delinquencies and promote timely payments. Default Management utilizes omnichannel customer communications, utilizes effective risk management strategies, seeks to deliver superior customer experiences, and meets high regulatory compliance standards.
Responsibilities:
  • Providing exceptional Customer Service.
  • Meet established call requirements (for both Compliance and Customer Service).
  • Process payments accurately.
  • Assume ownership for in depth review of queues as assigned.

Support Default Associate I by:
  • Providing training and guidance with Bank applications, systems, and procedures.
  • Handle more complex inquiries that require an experienced Collector.
  • Generate customer correspondence (all available channels).
  • Process servicing requests. & log customer complaints.
  • Identify operational/system issues in need of research/follow up.
  • Projects as assigned.
  • Attend seminars, training to gain advanced knowledge of collections arena.

Education and Experience
A bachelor's degree in a financial discipline is preferred or 3 - 5+ years of related work experience in a Customer Service/Financial related industry.
Skills/Knowledge
  • Proven customer service experience.
  • Knowledge of Bank products, collection laws and regulations.
  • Strong written and verbal communication skills.
  • Ability to use Microsoft products such as Outlook, Word, Excel and PowerPoint.
  • Experience with Bank applications and software including but not limited to FIS Insight, Collections ,Caller software, Optima, and Sales Management.
  • Train and collaborate with Default Associate I & III's, Default Management Admin Team, Loss Mitigation Team, and Default Managers.
  • Ownership of processes as assigned.
  • In depth review, maintenance and follow up for special queues.
  • Handle moderately complex customer inquiries, complaints, or requests for assistance.

About Us
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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