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Default Management Jobs (NOW HIRING)

Flat Branch Home Loans

Default Servicing Manager

Strategic Default and Delinquency Management * Develop and execute comprehensive default servicing strategies that effectively manage delinquency, reduce portfolio losses, improve cure rates, and ...

Carrington Holding Company

$60 - $80/hr

Work closely with default management on identified issues and/or regulatory changes and analyze business processes and recommend improvements to correct data reporting errors. * Validate and ...

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How much do default management jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for default management in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $53.61 per hour, depending on experience, location, and employer.

What is Default Management?

Default Management refers to the processes and strategies that financial institutions use to handle borrowers who are unable to meet their loan obligations. This includes identifying at-risk accounts, providing solutions like loan modifications or repayment plans, and, if necessary, managing collections or foreclosure. The goal is to minimize losses for the lender while helping borrowers find a way to resolve their debt. Default Management professionals often work in banking, mortgage, or credit sectors. Their work helps maintain the financial health of both the lender and the borrower.

What are some common challenges faced by professionals in Default Management, and how can they be addressed?

Professionals in Default Management often encounter challenges such as handling high volumes of delinquent accounts, navigating complex regulatory requirements, and balancing empathy with the need for recovery. Successfully addressing these challenges requires strong organizational skills, up-to-date knowledge of industry regulations, and effective communication with borrowers and internal teams. Many organizations provide ongoing training and support to help Default Management specialists stay current and manage workloads efficiently, fostering a collaborative environment that encourages problem-solving and professional growth.

What are the key skills and qualifications needed to thrive in Default Management, and why are they important?

To excel in Default Management, you need a solid understanding of financial principles, loan servicing, and risk assessment, often supported by a degree in finance or a related field. Familiarity with loan management software, credit reporting systems, and compliance regulations such as FDCPA is typically required. Strong negotiation, problem-solving, and communication skills help professionals navigate sensitive borrower interactions and collaborate with internal teams. These competencies ensure effective mitigation of financial losses, regulatory compliance, and the maintenance of positive client relationships.
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Default Management jobs near you
Infographic showing various Default Management job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $89,220 per year, or $42.9 per hour.

Default Servicing Manager

Remote

Flat Branch Home Loans
Real Estate • 201 - 500 employees
Learn more about Flat Branch Home Loansexternal

Full-time

Posted 29 days ago

Job description

Job Type
Full-time
Description
Position Summary:
The Servicing Default Manager is responsible for strategic leadership, oversight, and reduction of risks for default servicing activities, including delinquency management, collections, loss mitigation, foreclosure, bankruptcy, claims administration, and liquidation strategies. This includes strengthening internal controls, and ensuring compliance with investor, agency, and regulatory requirements.
The Servicing Default Manager develops and implements proactive delinquency management controls and default resolution strategies designed to minimize losses, improve portfolio performance, maximize home retention opportunities, and mitigate operational risk.
Candidates must be located within driving distance of a Flat Branch office in: AR, FL, IA, KS, MI, MO, NE, OK, TN, TX.
Responsibilities and Duties:
Strategic Default and Delinquency Management
  • Develop and execute comprehensive default servicing strategies that effectively manage delinquency, reduce portfolio losses, improve cure rates, and enhance borrower outcomes.
  • Monitor portfolio performance, delinquency trends, roll rates, cure rates, loss severity, foreclosure timelines, and servicing costs to identify areas of risk and opportunity.
  • Establish performance objectives and action plans to improve delinquency management effectiveness and mitigate loss exposure.
  • Drive strategy for early intervention and borrower engagement strategies that support home retention while protecting investor interests and reducing portfolio risk.
  • Analyze portfolio data and market trends to proactively identify emerging risks and recommend strategic actions.

Risk Management, Compliance, and Controls
  • Deep understanding of FHA, VA, USDA, Fannie Mae, Freddie Mac, Ginnie Mae, and state regulatory requirements.
  • Ensure appropriate controls and documentation are maintained to support servicing operations and minimize risk exposure.
  • Monitor compliance performance to drive timely identification and resolution of servicing deficiencies.

Operational Leadership
  • Direct oversight and management of all default servicing operations, including loss mitigation, collections, foreclosure, bankruptcy, claims, and property preservation.
  • Develop and implement process improvements designed to enhance operational efficiency, strengthen controls, and reduce losses.

Reporting and Performance Management
  • Develop and maintain executive reporting and dashboard metrics that provide transparency into portfolio performance, delinquency trends, compliance results, and loss exposure.
  • Provide regular reporting and strategic recommendations to management regarding portfolio risks, mitigation strategies, and performance improvement opportunities.
  • Utilize data analytics to support decision making, resource planning, and strategy development.

Team Leadership and Development
  • Recruit, develop, coach, and retain high-performing default servicing professionals.
  • Foster a culture of accountability, compliance, risk awareness, operational excellence, and continuous improvement.
  • Ensure staffing and organizational structure effectively support business objectives and departmental needs.

Requirements
Qualifications
Education
  • Bachelor's degree or equivalent combination of education and industry experience.

Experience
  • 10+ years of progressive Default Servicing experience with significant exposure to default servicing operations.
  • 5+ years of leadership experience managing default servicing.
  • Proven experience developing delinquency management strategies, loss prevention initiatives, and operational risk controls.
  • Strong understanding of collections, loss mitigation, foreclosure, bankruptcy, claims administration, and investor requirements.
  • Experience managing regulatory examinations, audits, compliance programs, and operational performance initiatives.

Knowledge, Skills, and Abilities
  • Extensive knowledge of mortgage servicing regulations, default servicing practices, and investor guidelines.
  • Strong understanding of risk management principles, compliance frameworks, and operational controls.
  • Demonstrated ability to analyze portfolio performance and develop strategies that mitigate risk and reduce losses.
  • Advanced leadership, communication, and stakeholder management skills.
  • Strong analytical and problem-solving capabilities with experience leveraging data to drive performance improvements.

Key Performance Indicators
  • Delinquency and roll-rate performance
  • GNMA Delinquency Ratio Performance and Mitigation
  • Cure and reinstatement rates
  • Loss mitigation success and home retention outcomes
  • Foreclosure and bankruptcy management performance
  • Loss severity and claims recovery results
  • Regulatory and investor compliance performance

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