Deduction Analyst Jobs in California (NOW HIRING)

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8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.

 8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.

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Job Description 

As we continue to strengthen our infrastructure, the AR and Collection Analyst must possess the knowledge, skills and ability to manage a varied accounts receivable portfolio. Responsibilities include collecting customer outstanding receivable balances by enforcing terms of sale; timely analysis and making decisions for resolution of over/short payments and deductions/claims; reviewing and taking action on orders; responding to internal and external customer inquiries; creating reports and analysis using excel; ability to adhere to new requirements; must be very excel savvy; ability to perform other tasks and special projects as needed. The A/R Analyst must be self-reliant and make independent decisions exercising good judgment. This position interacts with all levels of management internally and externally to minimize risk and improve profitability and the collections cycle. They serve as the main point of contact in identifying and resolving issues that impact receivables.

Key Responsibilities

• Analyst has overall responsibility for a receivable portfolio
• Independently plan, analyze and carry out collection of past due accounts  
• Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments
• Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits
• Identify and resolve order-to-cash root cause issues that impede invoicing, collections and deduction resolution. Includes initiating and driving cross functional resolutions.
• Review orders on credit hold and personally take appropriate action to ensure delivery dates met
• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations
• Active participation with driving results to meet individual, team and department objectives
• Ongoing process improvement focus, making recommendations and participating and or leading implementations to improve department efficiency
• Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers
• Keep management apprised of unusual or non-standard issues and escalate when appropriate
• Provide coverage during hours of responsibility for internal and external customers
• Other tasks/projects as needed

• BA/BS in related discipline highly preferred or equivalent experience
• Minimum 1-2 years high volume collections and deductions experience 
• Exceptional Microsoft Office skills are required; including pivot tables, vlookups, formula building and sorting of data
• Peoplesoft experience is highly desired 
• Positive and energized work attitude with a sense of urgency, strong work ethic and eager to learn and grow in a fluid and changing environment 
• Demonstrated ability to adapt and work in a very ambiguous and growing environment
• Attention to detail without losing focus of the "big picture"
• Ability to thrive in a fast paced, ever-changing environment with the ability to stay focused and quickly achieve closure
• Excellent problem solving and negotiation skills required.
• Proven ability to own complex portfolios   
• Communication skills require strong business writing skills and the ability to effectively articulate with discussions, proposals and negotiations in a persuasive manner
• Highly motivated self-starter who can work well independently and in a team environment
• Must have a flexible schedule and be willing to put in extra time as needed to meet objectives
• Experience in Telecom industry preferred

Notice to Search Firms and Staffing Agencies

8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.

All your information will be kept confidential according to EEO guidelines.

PLEASE APPLY BY COPYING AND PASTING THE FOLLOWING LINK TO YOUR WEB BROWSER:

 https://workforcenow.adp.com/jobs/apply/posting.html?client=8x8&jobId=83025&lang=en_US

**PLEASE APPLY TO THE LINK PROVIDED. ONLY RESUMES SUBMITTED TO THE LINK WILL BE CONSIDERED.**