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Debt Collections Manager Jobs in Texas (NOW HIRING)

Lewis Brisbois

AR Supervisor

Houston, TX · On-site

Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws and Legal Process * Proficient in data analysis * Strong negotiation and relationship management skills Lewis ...

Lewis Brisbois

AR Supervisor

Houston, TX · Hybrid

Knowledge of the Federal Fair Debt Collections Practices Act, California Collections Laws and Legal Process * Proficient in data analysis * Strong negotiation and relationship management skills Lewis ...

Kennedy Services

Customer Care Representative

Coppell, TX · On-site

$14.75 - $20.25/hr

Managing account preferences and settings * Ordering and activating KTAG's * Troubleshooting KTAG ... Experience with debt collections, call center work, or soft sales is a plus * Must have a friendly ...

Insight Global

Collections Specialist

San Antonio, TX · On-site

$17 - $19.50/hr

Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of ... managing outreach to maximize recovery. * Customer-Centric Communication: Will contact debtors via ...

FleetPride, Inc.

Collections Analyst

Dallas, TX · On-site

Manage a portfolio of complex, high-risk, and delinquent customer accounts to maximize collections ... bad debt exposure * Evaluate accounts for escalation to credit hold, third-party collection ...

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Debt Collections Manager information

What is the difference between Debt Collections Manager vs Debt Recovery Specialist?

AspectDebt Collections ManagerDebt Recovery Specialist
CredentialsTypically requires experience in collections, knowledge of debt laws, and sometimes managerial certificationsOften has collections experience, strong negotiation skills, and relevant industry certifications
Work EnvironmentManages teams in corporate or agency settings, overseeing collection strategiesWorks directly with clients and debtors, often in call centers or field environments
Industry UsageCommonly employed in financial institutions, collection agencies, and corporationsUsed in similar settings, focusing on debt recovery and negotiation

The main difference is that a Debt Collections Manager oversees collection teams and strategies, while a Debt Recovery Specialist focuses on directly negotiating with debtors to recover funds. Both roles require knowledge of debt laws and strong communication skills, but the manager has a broader supervisory role.

What are the key skills and qualifications needed to thrive as a debt collections manager, and why are they important?

To thrive as a Debt Collections Manager, you need a strong understanding of collections processes, regulatory compliance, and financial analysis, usually supported by a degree in finance, business, or a related field. Familiarity with collections management software, CRM systems, and knowledge of relevant laws such as the Fair Debt Collection Practices Act (FDCPA) are typically required. Excellent leadership, negotiation, and communication skills help motivate teams and resolve disputes with clients effectively. These skills and qualifications ensure both regulatory compliance and optimal recovery rates while maintaining positive relationships with clients and team members.

What are some common challenges a debt collections manager faces when leading a collections team?

A Debt Collections Manager often encounters challenges such as motivating team members to meet collection targets while maintaining compliance with regulations and ensuring respectful communication with clients. Balancing the need for results with employee morale and customer satisfaction can be demanding. Additionally, adapting to changes in industry regulations and implementing new technologies or processes to improve recovery rates are ongoing aspects of the role. Successful managers foster teamwork and provide ongoing training to address these challenges effectively.

What does a debt collections manager do?

A Debt Collections Manager oversees a team responsible for collecting overdue payments from individuals or businesses. Their tasks include developing collection strategies, monitoring team performance, ensuring compliance with laws and regulations, and handling escalated cases. They also analyze collection data, report on outcomes, and work with other departments to improve recovery rates. Effective communication and negotiation skills are essential for success in this role.

What are popular job titles related to Debt Collections Manager jobs in Texas?

For Debt Collections Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Debt Collections Manager jobs in Texas look for?

The top searched job categories for Debt Collections Manager jobs in Texas are:

What cities in Texas are hiring for Debt Collections Manager jobs?

Cities in Texas with the most Debt Collections Manager job openings:

Debt Collections Manager jobs near you
Infographic showing various Debt Collections Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Mortgage Collections Specialist, Irving TX

Agility 360

Irving, TX • On-site

$23 - $25/hr

Full-time

Re-posted 4 days ago

Job description

Mortgage Collections Specialist
Agility 360 is searching for experienced Collections Specialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX.
JOB SUMMARY
The Mortgage Collections Specialist (MCS) will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The MCS will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers. To ensure success, the MCS will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. Required position training and certifications are provided to the employee.
ESSENTIAL JOB FUNCTIONS
  • Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
  • Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
  • Collecting payments - efficiently provide all payment options to customers - Mail, Pay by Phone, web payments
  • Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
  • Negotiate payment plans as needed
  • Provide prompt follow-up on payment arrangements
  • Mail correspondence to encourage payment of delinquent accounts
  • Make monthly outbound skip trace calls
  • Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
  • Achieve daily call goals and phone availability
  • Responsible for meeting legal requirements and following internal policies
  • Respond to emails in a sensible professional manner
  • Adhere to federal and state debt collection laws and regulations

EDUCATION / EXPERIENCE REQUIREMENTS
  • Customer/Client Focus - must have excellent Active Listening skills
  • Problem Solving/Critical thinking skills
  • Time Management-Capability to multitask in a fast-paced environment
  • Clear and Concise professional communication - Written and Verbal, Resilient with impolite clients
  • Outstanding phone etiquette
  • Teamwork Orientation - but the ability to work successfully on own initiative
  • Strong typing and organizational skills.
  • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
  • Negotiating skills
  • High school diploma or equivalent required
  • Proficient Computer skills and knowledge of Microsoft Office and Google applications required
  • Customer service experience preferred
  • Prior experience in debt collection preferred
  • Mortgage banking experience preferred
  • Telecommunication experience preferred

Details
  • Contract to Permanent Role with a Growing Company
  • Location: On site in Irving, TX
  • Pay Rate: $23 - $25 an hour (based on experience)
  • Employment consideration is contingent on passing a background check
  • Must be able to work one/two weekend shifts a month (8am -12pm cst)

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