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Debt Collection Agency Jobs in Utah (NOW HIRING)

Pure Infusion

RCM Patient Account Supervisor

Sandy, UT · On-site

$60K - $70K/yr

This role owns inbound patient call triage, outbound self-pay and pre-bad-debt collection outreach ... party agency. • Supervise patient payment intake by phone (credit/debit, HSA/FSA, ACH/eCheck ...

CardWorks

Collections Specialist I

South Jordan, UT

$17.75 - $23.75/hr

... debt recovery services, including digital self-service, IVR, live agent, and external agency management. Position Summary: The Collections Specialist I is responsible for the daily collection of past ...

CardWorks

Collections Specialist I

South Jordan, UT · On-site

$17.75 - $23.75/hr

... debt recovery services, including digital self-service, IVR, live agent, and external agency management. Position Summary: The Collections Specialist I is responsible for the daily collection of past ...

NIGHTOWL CONSULTING LLC

$40K - $55K/yr

Secure collection and debt payoff statements * Order appraisal through approved AMCs * Pull flood ... Coordinate condo project review/approval as required (agency/investor) * Title and payoff ...

NightOwl Consulting

$40K - $55K/yr

Secure collection and debt payoff statements * Order appraisal through approved AMCs * Pull flood ... Coordinate condo project review/approval as required (agency/investor) * Title and payoff ...

CardWorks

Director, Data Science

South Jordan, UT

... debt recovery services, including digital self-service, IVR, live agent, and external agency ... that automate the collection, synthesis, and interpretation of market data. * Utilize Large ...

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How much do debt collection agency jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for debt collection agency in Utah is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $26.06 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What is a debt collection agency?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What are the key skills and qualifications needed to thrive in a debt collection agency?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

What are the most commonly searched types of Debt Collection Agency jobs in Utah? The most popular types of Debt Collection Agency jobs in Utah are:
What are popular job titles related to Debt Collection Agency jobs in Utah? For Debt Collection Agency jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Debt Collection Agency jobs in Utah look for? The top searched job categories for Debt Collection Agency jobs in Utah are:
Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Utah as of August 2026, with employment types broken down into 3% As Needed, 72% Full Time, 9% Part Time, and 16% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,545 per year, or $20.9 per hour.

Inbound Collections Specialist

North American Recovery

West Valley City, UT • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • Health insurance
  • 401(k)
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance

About the Role:
North American Recovery is looking for a motivated and professional Inbound Collections Specialist to join our growing team in West Valley City, UT. This is a great opportunity to build a rewarding career in the financial services industry where your communication skills and problem-solving abilities will make a real impact every day.
North American Recovery, a Utah based National Collection Agency is hiring! 
Our company is growing at a rapid rate, and we are looking to hire several energetic individuals for our Inbound Collection Specialists position. Ideal candidates will be self-motivated individuals who enjoy working in a fast-paced environment and love a challenging and rewarding job.
Do I need collections experience?

No! An understanding of third-party debt collections is a plus but is not required. We have successfully trained hundreds of collectors with no experience, and they’ve gone on to earn over $65,000 a year. This is a great opportunity for someone who wants to move from a lower paying job as we will train the right person!
What we offer:

  • Cash bonuses
  • 401k benefits with employer contributions
  • Medical, Dental, Vision, and Life Insurance
  • Paid Time Off (PTO)
  • Excellent attendance earned time off, with ability to earn 6 days off yearly
  • A paid day off on your birthday!
  • Paid Training
  • A wage base of $20/hour, plus a commission schedule
  • 8:00 am - 4:30 pm or 8:30 am to 5:00 pm Shifts
  • Top collector, and attendance luncheons
Our company is growing at a rapid rate, and future management opportunities will eventually be available.
Required skills:#

  • Reliable and dependable (good attendance is a must)
  • Effective communication skills
  • Problem solving and analytical skills
  • The ability to multi-task
  • A positive attitude and a focused mentality
  • Working knowledge of computers
Minimum Education#

  • High school diploma or equivalent
We have an outstanding work environment in a very professional, positive office setting that is centrally located at 1600 West 2200 South.
Visit our website to hear what our employees think about working here: http://www.north-american-recovery.com/employee-reviews.html Or you can watch our employee testimonials by clicking this link: https://www.youtube.com/playlist?list=PLE4uuYA8HAuSTRBR0utCCS6QYT9RsUfkV
Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible
Paid Training:

  • Yes
Management:

  • Supervisor
Work Remotely:

  • No
This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Autonomous/Independent -- enjoys working with little direction
Job Type: Full-time

Salary: $20 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
Schedule:
  • 8-hour shift
  • Monday to Friday
Supplemental pay types:
  • Bonus pay
  • Commission pay
Ability to commute/relocate:
  • Salt Lake City, UT 84119: Reliably commute or planning to relocate before starting work (Required)
Education:
  • High school or equivalent (Preferred)
Experience:
  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
Work Location: In person
Responsibilities:
  • Handle inbound calls from customers regarding outstanding account balances and payment arrangements
  • Negotiate payment plans and settlements in accordance with company guidelines and compliance standards
  • Accurately document all account activity and customer interactions in the collections management system
  • Review and verify account information to ensure accuracy before processing payments or adjustments
  • Provide exceptional customer service while maintaining professionalism in sensitive financial conversations
  • Meet or exceed individual performance metrics including call resolution, recovery rates, and productivity goals
  • Adhere to FDCPA regulations and internal compliance policies at all times
Requirements:
  • Prior experience in collections, customer service, or a call center environment preferred
  • Strong verbal communication and active listening skills
  • Ability to handle high call volumes in a fast-paced environment
  • Familiarity with FDCPA guidelines and debt collection compliance is a plus
  • Proficient in basic computer navigation and data entry
  • Self-motivated with a results-driven mindset and attention to detail
  • High school diploma or GED required
About Us:
North American Recovery is a trusted name in the debt recovery industry, proudly serving clients from our West Valley City, UT headquarters. We are committed to treating every customer with respect and professionalism while delivering outstanding results for our clients. Our team-oriented culture, competitive compensation, and opportunities for advancement make North American Recovery a place where employees truly thrive.