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Dealership Service Writer Jobs (NOW HIRING)

The Larson Group

Service Writer

Bay Saint Louis, MS · On-site

Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

Car Guys

Automotive Service Writer

Mount Pleasant, TX · On-site

$75K/yr

... with dealerships and automotive groups JOB TYPE Full-Time High Pay + Commission + Bonuses ABOUT THE ROLE CarGuys Inc., America's and Canada's #1 Automotive Recruiter, connects Automotive Service ...

The Larson Group

Service Writer

Cincinnati, OH · On-site

Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

Eagle River Motors

Service Writer

Eagle River, WI · On-site

Service Writer Opportunity Sign on bonus available for the right candidate! We're looking for a ... By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested ...

The Larson Group

Service Writer

Sharonville, OH · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Bay Saint Louis, MS · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Leland, NC · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Cincinnati, OH · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Saint Bernard, OH · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Bay Saint Louis, MS · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Cincinnati, OH · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

The Larson Group

Service Writer

Leland, NC · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team ... Experience in dealership service shop environment is strongly preferred but not required. *Please ...

Valley Auto Service Inc

Service Writer

Madera, CA · On-site

$16.90/hr

The Service Writer/Advisor serves as the primary liaison between customers and the service ... The Service Advisor promotes dealership services, maintains strong communication, and supports ...

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Dealership Service Writer information

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How much do dealership service writer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for dealership service writer in the United States is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $27.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by Dealership Service Writers, and how can they be managed effectively?

Dealership Service Writers often juggle multiple responsibilities, including managing customer expectations, coordinating with technicians, and ensuring timely completion of repairs. A common challenge is communicating technical information in a way that customers can understand, while also keeping workflow efficient in a fast-paced environment. Building strong organizational skills, maintaining clear communication with both customers and the service team, and staying up-to-date with dealership procedures are key strategies for overcoming these challenges. Proactive problem-solving and a customer-focused attitude can also help Service Writers excel and reduce workplace stress.

What does a Dealership Service Writer do?

A Dealership Service Writer acts as the liaison between customers and the service department at an automotive dealership. They are responsible for understanding customer vehicle issues, creating work orders, communicating repair needs to technicians, and keeping customers informed throughout the repair process. Service Writers also estimate costs, schedule appointments, and ensure customer satisfaction by providing clear explanations of services and repairs. Their goal is to ensure a smooth and efficient service experience for both the customer and the dealership.

What is the difference between Dealership Service Writer vs Automotive Service Advisor?

AspectDealership Service WriterAutomotive Service Advisor
CredentialsHigh school diploma, some certifications (ASE)High school diploma, ASE certifications often preferred
Work EnvironmentDealership service departmentDealership or independent repair shops
Job RoleWrites repair orders, communicates customer concerns to techniciansAdvises customers, explains repairs, estimates costs
Common UsageUsed interchangeably in dealershipsMore common in independent shops, but similar roles

Both Dealership Service Writers and Automotive Service Advisors work in dealership or repair shop environments, handling customer communication and repair documentation. While their roles overlap, Service Writers primarily focus on writing repair orders and coordinating with technicians, whereas Service Advisors often have a broader role in advising customers and explaining repairs. Understanding these distinctions helps clarify career paths and job expectations in automotive service settings.

What are the key skills and qualifications needed to thrive as a Dealership Service Writer, and why are they important?

To thrive as a Dealership Service Writer, you need a solid understanding of automotive service processes, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic automotive diagnostic tools is often required. Excellent communication, customer service orientation, and multitasking abilities help you excel when interacting with customers and coordinating with technicians. These skills are crucial for ensuring efficient service operations, high customer satisfaction, and smooth workflow in a fast-paced dealership environment.
More about Dealership Service Writer jobs
What states have the most Dealership Service Writer jobs? States with the most job openings for Dealership Service Writer jobs include:
What job categories do people searching Dealership Service Writer jobs look for? The top searched job categories for Dealership Service Writer jobs are:
Dealership Service Writer jobs near you
Infographic showing various Dealership Service Writer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $50,519 per year, or $24.3 per hour.
Service Writer

Service Writer

The Larson Group

Bay Saint Louis, MS • On-site

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Service Writer

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

  • Paid Time Off
  • Paid Holidays
  • Medical, Dental and Basic Life
  • 401K with employer contribution
  • Bi-weekly Pay Schedule
  • Opportunity for advancement and Career Development

Responsibilities:

  • Open and close work orders providing as much information as possible.
  • Record, adjust and report mechanics time for work orders and payroll.
  • Help cover phone calls for the Service Department.
  • Try to resolve customer complaints.
  • Schedule appointments.
  • Supervise and assist technicians with the diagnosis and repairs of their jobs.
  • Assist with warranty repair paper flow.
  • Check in new trucks delivered to the shop and complete the proper forms.
  • Consult with the parts department on special order parts and sublet repairs.
  • Instruct the following shift's service writer on any special instructions and appointments.
  • Keep Service Manager informed of all customer complaints and technician problems.
  • Perform other duties as assigned.

Qualifications:

  • Should possess a High School Diploma.
  • A College degree or a certificate from a trade school is preferred, but not required.
  • Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position

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