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Dealership Customer Service Jobs in Wisconsin (NOW HIRING)

Snap-on Inc

Customer Service Representative

Kenosha, WI · On-site

$15.50 - $21.25/hr

Overview Customer service representatives interface directly with customers, assisting them with ... Have the ability to consistently maintain a professional and positive attitude when dealing with ...

Snap-on Inc

Customer Service Representative

Kenosha, WI

$15.50 - $21.25/hr

Customer service representatives interface directly with customers, assisting them with product ... Have the ability to consistently maintain a professional and positive attitude when dealing with ...

New

Kocoureksubaruofwausau

F&I Manager

Appleton, WI · On-site

$70 - $90/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kolosso Toyota

F&I Manager

Appleton, WI

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocourek Automotive

F&I Manager

Wausau, WI

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocourek Automotive

F&I Manager

Wausau, WI · On-site

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kolosso Toyota

F&I Manager

Appleton, WI · On-site

$70 - $90/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocourekkia

WI · On-site

$60 - $80/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocoureksubaruofwausau

WI · On-site

$70 - $90/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocourekchevrolet

F&I Manager

Appleton, WI · On-site

$70 - $90/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kolosso Toyota

F&I Manager

Appleton, WI · On-site

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocourekkia

F&I Manager

Appleton, WI · On-site

$70 - $90/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Kocourekchevrolet

WI · On-site

$70 - $90/hr

Strong communication, negotiation, and customer service skills. * Proficiency in CRM software and dealership management systems. * Ability to work under pressure and meet sales targets. * High level ...

Ritchie Bros.

Customer Service Representative

Sussex, WI · On-site

$15.75 - $21.25/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

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All JobsDealership Customer Service JobsDealership Customer Service Jobs in Wisconsin

Dealership Customer Service information

See Wisconsin salary details

$9

$18

$27

How much do dealership customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dealership customer service in Wisconsin is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Wisconsin?

For Dealership Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Wisconsin look for?

The top searched job categories for Dealership Customer Service jobs in Wisconsin are:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,463 per year, or $19 per hour.

Customer Service Representative

Snap-on Inc

Kenosha, WI • On-site

$15.50 - $21.25/hr

Full-time

Posted 4 days ago

Snap-on rating

7.4

Company rating: 7.4 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

295th of 499 rated machine equipment manufacturers

Job description

Overview
Customer service representatives interface directly with customers, assisting them with product information, selection and order processing. This activity is conducted in a professional and friendly manner, requiring the ability to remain calm in a fast paced environment while managing the customer expectations and making on-the-spot decisions. Additionally, work with suppliers to place orders and follow-up with deliveries. Beyond customer service, the position includes broad responsibility for basic account procedures and supporting various telephone campaigns.
Responsibilities
  • Receive incoming phone calls, faxes and internet orders from customers and enter into order entry system.*
  • Receive and respond to customer requests for product information, product availability, pricing, order status, track shipments, billing questions, return goods (RGA), loaner tools, program recommended products, etc.*
  • Maintain an excellent understanding of the various program product offerings and suppliers. *
  • Present customer with new program offerings, websites and promotions offered by SBS. *
  • Issue purchase orders to meet all customer orders as needed.*
  • Interact with authorized suppliers when technical data or answers are needed for customer. *
  • Support outgoing telemarketing campaigns as needed. *
  • Drive cross-training to support all programs effectively. *
  • Communicate clearly with customers while remaining sensitive to the ongoing conversations in the call center. *

Qualifications
Job Qualifications
  • Must possess excellent communication skills
  • Have the ability to consistently maintain a professional and positive attitude when dealing with customers
  • Multi-task with accuracy and promptness in a busy call center environment
  • Computer skills: basic knowledge of Microsoft Office
  • Call center customer service experience
  • Product knowledge or aptitude for technical automotive applications of tools and equipment
  • Ability to interface cooperatively with the customer service team and all related departments.
  • Associate degree, equivalent or two years related experience

Position Competencies
  • Proficient data entry
  • Good communication skills
  • Microsoft Office - basic understanding
  • Understanding of basic accounting procedures

Essential Functions
Duties and responsibilities noted with an asterisks(*) are considered to be essential functions of the position.
This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, or working conditions as associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as customers in industry, government, agriculture, aviation and natural resources. Products and services are sold through the company's franchisee, company-direct, distributor and Internet channels. Founded in 1920, Snap-on is a $2.8 billion, S&P 500 Company headquartered in Kenosha, Wisconsin.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to David Perry II, HR, Safety & Facilities Mgr., Phone: 262-656-4774 email: david.a.perry@snapon.com

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