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Dealer Support Analyst Jobs (NOW HIRING)

pbssystems

Service Support Analyst

Arlington, TX · On-site

At PBS, we're transforming how people buy and service vehicles--one dealership at a time. With ... PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service ...

PBS Systems

Service Support Analyst

Arlington, TX · On-site

At PBS, we're transforming how people buy and service vehicles-one dealership at a time. With ... Analyst, you will provide excellent support to our new and existing customers in the Service module ...

Quadax

Remittance Support Analyst

Middleburg Heights, OH · On-site

$19 - $22/hr

... dealing with remittance processing. Responsibilities: * Research and resolve technical issues ... Configure and support custom remittance reports for clients. * Complete analysis and gather ...

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

Conduct dealer and customer visits to provide expert technical assistance on urgent field issues ... 3 Support Analyst, Application Support Specialist, Technical Support Engineer, or related ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

S. and 1 in Canada, compliant with 40+ brands and serve 65 of the top 100 dealer groups in North ... The Product Support Analyst will report to the Senior Product Support Manager Product Support ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

S. and 1 in Canada, compliant with 40+ brands and serve 65 of the top 100 dealer groups in North ... The Product Support Analyst will report to the Senior Product Support Manager Product Support ...

Caterpillar

Dealer Order at Morton, Illinois

Morton, IL · On-site

... supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a Dealer Order Analyst, you will ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

Software Support Analyst As a Software Support Analyst, you will be responsible for remote support ... Ability to prepare reports and exercise discretion when dealing with confidential information.

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Dealer Support Analyst information

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How much do dealer support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dealer support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a dealer support analyst?

A Dealer Support Analyst is a professional who provides technical and operational assistance to dealerships, often within industries like automotive, agriculture, or heavy equipment. Their primary role is to resolve issues related to software systems, product information, and business processes to help dealers operate efficiently. They act as a liaison between the dealership and the manufacturer or service provider to ensure smooth communication and problem resolution. Typical tasks include troubleshooting system errors, training dealership staff, and offering guidance on best practices. Strong analytical skills and customer service abilities are essential for this role.

How does a dealer support analyst typically collaborate with other departments to resolve dealer issues?

A Dealer Support Analyst regularly works cross-functionally with departments such as IT, Sales, and Operations to address and resolve dealer concerns efficiently. This collaboration often involves investigating technical problems, clarifying product or process details, and escalating complex issues to subject matter experts. Effective communication and coordination are key, as the Analyst acts as the primary liaison between dealers and internal teams, ensuring that solutions are aligned with both dealer needs and company policy. By fostering strong interdepartmental relationships, Dealer Support Analysts help streamline issue resolution and enhance overall dealer satisfaction.

What are the key skills and qualifications needed to thrive as a dealer support analyst, and why are they important?

To thrive as a Dealer Support Analyst, you generally need strong analytical skills, attention to detail, and a background in business or finance, often supported by a relevant degree. Familiarity with CRM systems, dealer management software, and proficiency in Excel or other data analysis tools is typically required. Excellent communication, problem-solving abilities, and customer service orientation are essential soft skills for building effective relationships with dealers. These skills and qualities are crucial for accurately resolving dealer issues, optimizing processes, and ensuring dealer satisfaction in a competitive environment.

What cities are hiring for Dealer Support Analyst jobs?

Cities with the most Dealer Support Analyst job openings:

What states have the most Dealer Support Analyst jobs?

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Infographic showing various Dealer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Bilingual Dealer Support Representative

Grand Rapids, MI • On-site

Mitsubishi Logisnext Americas Inc
Machinery Manufacturing • 1 - 5K employees
Learn more about Mitsubishi Logisnext Americas Incexternal

$43K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Us:
Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.
About the role:
As a Bilingual Dealer Support Representative, you will be responsible for providing exceptional support to our dealer networks, ensuring a satisfactory response and solution. As a crucial link between Logisnext and our dealers/customers, you will play an essential role in fostering positive relationships and resolving issues, with an opportunity to deliver critical service. As a key contact within the organization, our dealer support group is a vital resource our dealers use to ensure their businesses can move forward without interruption or delay, so they can then offer exceptional service to their customers.
What you will do:
  • Dealer/Customer Assistance: Respond promptly to dealer inquiries via tickets in an online CRM ticketing system, email, phone, or chat. Provide helpful, thorough, and accurate information in responses and updates. Sometimes this may mean simply responding to inform the dealer that we do not have an answer yet, but are working on it, keeping them well-informed. Assisting dealers may include product information, web and user account assistance, and other general inquiries.
  • Order Management: Responsible for all order-related administration. If a dealer has a question about a part, a backorder, or any aspect of a sales order, it is our responsibility to assist them to the best of our abilities or to route their concern to the appropriate department.
  • Partner with Sales Team: Assigned to sales reps and specific dealers to further foster a positive experience for our dealers through regular communication and engagement. Provide ongoing support and materials to ensure dealers are knowledgeable about our offerings and become their go-to for any issues that arise.
  • Cross-functional: Testing new features of dealer-facing websites and educating our customers on our systems and processes. Encouraged to document standard operating procedures for streamlined support and service. Collaborating with other departments to ensure the best possible customer experience.

When and Where:
  • Monday through Friday, 9 am-6 pm EST. Hybrid Work Schedule: in the office 3 days a week at our Grand Rapids, MI office.

What you need to have:
  • High School Diploma; Associate's Degree desired.
  • 2-7 years of experience
  • Bilingual (English/Spanish)
  • Communication: Strong verbal and written communication skills to effectively interact with dealers and internal teams.
  • Customer Focus: A commitment to provide exceptional customer service and ensure dealer satisfaction.
  • Team Player: Ability to work collaboratively with various departments, people, and organizations.
  • Empathy: A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers.
  • Problem Solving: Ability to analyze problems and propose long-term solutions to minimize repeat issues
  • Working knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint).

What would be nice to have:
  • Mechanical ability or experience is preferred
  • BPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpful

What we offer:
  • Medical, dental, and vision benefits
  • Paid Vacation, Sick Time, and Paid Holidays
  • Profit Sharing Opportunities
  • Flexible Spending and HSA Accounts
  • 401k with automatic company contribution and company match
  • Short-term and long-term disability insurance
  • Life, Dependent Life, and AD&D Insurance
  • Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
  • Employee Assistance Program
  • Employee Discounts
  • On-the-job training and development

The salary for this position ranges from $43,600 to $53,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.
To be considered for this role, all applicants must submit a full and complete application through our careers page.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Equal Opportunity Employer/Veterans/Disabled
Agency Disclaimer:
Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company's discretion, with the understanding that Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.
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