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Dealer Support Analyst Jobs in Decatur, GA (NOW HIRING)

Yamaha Motor Corporation

Technical Advisor

Marietta, GA · On-site

$105K - $105K/yr

... analysis, and customer feedback related to product concerns. * Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field, as needed, to ...

Yamaha Motor Corporation, U.S.A.

Technical Advisor

Marietta, GA · On-site

$110K - $110K/yr

... analysis, and customer feedback related to product concerns. * Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field, as needed, to ...

Yamaha

Technical Advisor

Marietta, GA · On-site

$105K - $105K/yr

... analysis, and customer feedback related to product concerns. * Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field,as needed ...

Yamaha

Dealer Development Manager I

Kennesaw, GA · On-site

Serve as the onsite administrator for the Zoho application, supporting system functionality, user ... Strong analytical, organizational, project management, and problem-solving skills. * Excellent ...

TradePending

Financial Analyst

Atlanta, GA · On-site

Thousands of dealerships across North America rely on Protomiq's solutions to engage customers ... Develop, maintain, and enhance financial models to support budgeting, forecasting, and long-range ...

Protomiq LLC

Financial Analyst

Atlanta, GA

Thousands of dealerships across North America rely on Protomiq's solutions to engage customers ... Develop, maintain, and enhance financial models to support budgeting, forecasting, and long-range ...

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All JobsDealer Support Analyst JobsDealer Support Analyst Jobs in Decatur, GA

Dealer Support Analyst information

See Decatur, GA salary details

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How much do dealer support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dealer support analyst in Decatur, GA is $30.63, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $36.83 per hour, depending on experience, location, and employer.

What is a dealer support analyst?

A Dealer Support Analyst is a professional who provides technical and operational assistance to dealerships, often within industries like automotive, agriculture, or heavy equipment. Their primary role is to resolve issues related to software systems, product information, and business processes to help dealers operate efficiently. They act as a liaison between the dealership and the manufacturer or service provider to ensure smooth communication and problem resolution. Typical tasks include troubleshooting system errors, training dealership staff, and offering guidance on best practices. Strong analytical skills and customer service abilities are essential for this role.

How does a dealer support analyst typically collaborate with other departments to resolve dealer issues?

A Dealer Support Analyst regularly works cross-functionally with departments such as IT, Sales, and Operations to address and resolve dealer concerns efficiently. This collaboration often involves investigating technical problems, clarifying product or process details, and escalating complex issues to subject matter experts. Effective communication and coordination are key, as the Analyst acts as the primary liaison between dealers and internal teams, ensuring that solutions are aligned with both dealer needs and company policy. By fostering strong interdepartmental relationships, Dealer Support Analysts help streamline issue resolution and enhance overall dealer satisfaction.

What are the key skills and qualifications needed to thrive as a dealer support analyst, and why are they important?

To thrive as a Dealer Support Analyst, you generally need strong analytical skills, attention to detail, and a background in business or finance, often supported by a relevant degree. Familiarity with CRM systems, dealer management software, and proficiency in Excel or other data analysis tools is typically required. Excellent communication, problem-solving abilities, and customer service orientation are essential soft skills for building effective relationships with dealers. These skills and qualities are crucial for accurately resolving dealer issues, optimizing processes, and ensuring dealer satisfaction in a competitive environment.

Technical Advisor

Marietta, GA • On-site

Yamaha Motor Corporation
Manufacturing • 1 - 5K employees
Learn more about Yamaha Motor Corporationexternal

$105K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Key responsibilities

  • Diagnoses and resolves product and service issues by identifying root causes, recommending corrective actions, and coordinating repairs or adjustments.

  • Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports and eBike products, including the use of Yamaha diagnostic tools.

  • Reviews warranty authorizations and claims, and determines appropriate support actions in accordance with company policies.

Job description

Yamaha has an excellent opportunity for a Motorsports Technical Advisor to join our Motorsports team in Marietta, GA. In this role you will provide technical support to Yamaha dealers and customers for Motorsports (Motorcycle and ROV) products. This role diagnoses and resolves product and service issues, delivers technical guidance, and supports customer satisfaction through timely and effective problem resolution.
What you'll be doing:
  • Resolves product and service issues by identifying root causes, recommending corrective actions, coordinating repairs or adjustments, and following up to ensure successful resolution.
  • Provides technical diagnostic support to dealers via phone, email, and dealer portal for all Motorsports (Motorcycle, RV) and eBike products, including the use of Yamaha diagnostic tools.
  • Collaborates with personnel across Service, Parts, Sales, and other Yamaha departments to gather information and make objective, equitable decisions regarding customer and dealer support matters.
  • Reviews and accurately adjudicate warranty authorizations and claims while maintaining fiscal responsibility and adherence to company policies.
  • Evaluates dealer and customer requests for assistance related to Yamaha products and determines appropriate support actions in accordance with YMUS policies and guidelines.
  • Maintains accurate customer and dealer records by documenting interactions and updating account information in applicable systems.
  • Supports factory quality and engineering initiatives by providing market reports, technical documentation, failed parts analysis, and customer feedback related to product concerns.
  • Provides technical support and consultation to Customer Relations and Dealer Support teams and travels within the field, as needed, to assist dealers and customers.
  • Performs a variety of routine and moderately complex assignments with limited supervision. Exercise independent judgment when negotiating repair costs, authorizing repairs, and determining appropriate customer assistance. Authorized to approve goodwill assistance up to $2,500 in accordance with company policy.

What you need to be successful:
  • Technical school certification or an equivalent combination of education and relevant experience.
  • 5+ years of experience as a powersports technician, including formal powersports service training.
  • Strong technical diagnostic and troubleshooting skills.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills with a high degree of accuracy and attention to detail.
  • Demonstrated analytical, problem-solving, and multitasking abilities.
  • Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
  • Ability to travel as required to support dealer and customer needs.
  • Experience with motorcycles, side-by-side, ATV's, snowmobiles, or similar recreational vehicle service and diagnostics preferred.
  • Experience with dealer management systems and diagnostic software preferred.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What's in it for you:
  • 401(k) and Profit Sharing
  • Fertility Benefits
  • 37.5 hour work-week
  • Medical, Dental, Vision
  • Life and AD&D Insurance
  • Wellness Program
  • Short-Term Disability Coverage (for hourly roles)
  • Long-Term Disability
  • Student Debt Repayment Benefits
  • Ability to borrow Yamaha product

Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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