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Dealer Operations Specialist Jobs (NOW HIRING)

Bowhead

Business Operations Specialist

Patuxent River, MD

$95K - $113K/yr

The Business Operations Specialist will serve as the senior technical advisor for strategies dealing with the long range needs of the Navy. Responsibilities Job duties will include, but are not ...

Bowhead

Business Operations Specialist

Arlington, VA

$112K - $133K/yr

The Business Operations Specialist will serve as the senior technical advisor for strategies dealing with the long range needs of the Navy. Responsibilities Job duties will include, but are not ...

APCO Holdings

Fixed Operations Specialist

APCO Holdings partners with dealerships across North America to deliver innovative vehicle ... We are looking for a Fixed Operations Specialist to serve as a trusted advisor to our dealership ...

Berkshire Bank

Operations Specialist

Boston, MA · On-site

$21.55 - $36.63/hr

We are seeking a detail-oriented and experienced Operations Specialist to support the day-to-day ... dealer, or financial services operations • Hands-on experience with Schwab Advisor Center (or ...

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Dealer Operations Specialist information

See salary details

$30.5K

$68.4K

$111K

How much do dealer operations specialist jobs pay per year?

As of Aug 8, 2026, the average yearly pay for dealer operations specialist in the United States is $68,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $81,500.00 per year, depending on experience, location, and employer.

How does a dealer operations specialist typically collaborate with sales and finance teams to improve dealership performance?

Dealer Operations Specialists play a pivotal role in bridging communication between dealership sales teams and finance departments. They work closely with sales managers to streamline processes, ensure compliance with company policies, and identify operational bottlenecks. By analyzing sales data and financial reports, they provide actionable insights and recommendations to both teams, enhancing efficiency and profitability. Regular meetings and cross-functional projects are common, fostering a collaborative work environment focused on continuous improvement.

What are the key skills and qualifications needed to thrive as a dealer operations specialist?

To thrive as a Dealer Operations Specialist, you need strong organizational abilities, analytical skills, and a solid understanding of automotive processes, often supported by a bachelor's degree in business or a related field. Familiarity with dealership management systems (DMS), inventory tracking software, and CRM platforms is typically required. Excellent communication, attention to detail, and problem-solving skills help you build relationships and resolve issues efficiently. These competencies are crucial for ensuring smooth dealership operations, compliance, and customer satisfaction.

What is a dealer operations specialist?

Dealer Operations Specialists are professionals who manage and support the day-to-day operations between a company and its network of dealers or franchise partners. Their responsibilities often include onboarding new dealers, ensuring compliance with company policies, streamlining processes, providing training, and resolving operational issues. They play a critical role in optimizing dealer performance, maintaining strong relationships, and ensuring high standards of service delivery. This position is commonly found in automotive, equipment, and retail industries where dealer networks are essential to business growth.

What is the difference between Dealer Operations Specialist vs Sales Coordinator?

AspectDealer Operations SpecialistSales Coordinator
Primary FocusManaging dealer relationships, operations, and complianceSupporting sales teams, coordinating sales activities and schedules
Required CredentialsExperience in dealer management, industry certificationsSales support experience, communication skills
Work EnvironmentDealerships, corporate officesSales offices, corporate environments
Industry UsageAutomotive, equipment, or machinery sectorsAutomotive, retail, or wholesale sales sectors

While both roles support sales and dealer relations, the Dealer Operations Specialist primarily manages dealer operations and compliance, whereas the Sales Coordinator focuses on supporting sales activities and customer interactions. Understanding these differences helps in choosing the right career path or job search focus within the industry.

More about Dealer Operations Specialist jobs
What cities are hiring for Dealer Operations Specialist jobs? Cities with the most Dealer Operations Specialist job openings:
What states have the most Dealer Operations Specialist jobs? States with the most job openings for Dealer Operations Specialist jobs include:
What job categories do people searching Dealer Operations Specialist jobs look for? The top searched job categories for Dealer Operations Specialist jobs are:
Dealer Operations Specialist jobs near you
Infographic showing various Dealer Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,426 per year, or $32.9 per hour.

FIELD PERFORMANCE SPECIALIST

MSX International

Manchester, NH • On-site

Full-time

Posted 11 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

168th of 483 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
MSX International is seeking an Operations Specialist who will evaluate current dealer fixed operations, identify inefficiencies, and recommend areas for performance improvement. You will work closely with dealer staff to coach and mentor them on sales techniques and customer service standards to ensure the delivery of Dealer and OEM Business Plan Objectives. You will monitor dealer progress, recap actions taken, and recommend best practices to enhance customer experience. Additionally, you will track and report key performance metrics, identifying areas for improvement and celebrating successes.
Key Responsibilities:
  • Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
  • Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
  • Monitor dealer progress between support actions, providing ongoing feedback and support.
  • Accurately document actions taken and provide recommendations from on-site support visits.
  • Implement best practices in customer service and sales techniques to enhance the overall customer experience.
  • Track and report key performance metrics, identifying areas for improvement and celebrating successes.
  • Collaborate with dealership management to develop and implement action plans for continuous improvement.

Qualifications
  • Proven experience in dealer or aftermarket automotive service operations.
  • Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
  • Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
  • Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
  • Ability to travel to dealer locations for on-site support and evaluations.
  • Knowledge of dealer fixed operations and business objectives.
  • Experience implementing customer service best practices and sales techniques.
  • Ability to work independently and manage multiple priorities.
  • Ability to leverage relationships to identify and sell the business case for change.
  • Analyzing data from dealer financials and operational assessments to establish improvement action plans.
  • Demonstrated proficiency with PC applications in a Windows environment.
  • Ability to influence the sales personnel and technicians in the training processes and monitor the results.
  • Bachelor's Degree (preferred)

Additional Information
  • 80% Travel required
  • Overnight travel required
  • Have the ability to accommodate working from home office or remote location equally
  • You will receive ongoing support, coaching, and development from Regional and Market Team Leaders to ensure your success

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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