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De Escalation Jobs (NOW HIRING)

UHS

MANAGER - STAFF DEVELOPMENT

Streamwood, IL · On-site

$74K - $95K/yr

The senior de-escalation specialist will oversee the de-escalation specialist team, provide supervision and assist the specialists in total consumer care through implementation of appropriate ...

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How much do de escalation jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for de escalation in the United States is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between De Escalation vs Customer Service Representative?

AspectDe EscalationCustomer Service Representative
Required CredentialsBasic communication skills, conflict resolutionHigh school diploma, customer service training
Work EnvironmentCall centers, support teams, online chatCall centers, retail, online support
Employer & Industry UsageTech, telecom, retail sectorsVarious industries including retail, banking, tech
Common Search & ComparisonYesYes

De Escalation specialists focus on resolving conflicts and calming upset customers, often handling complex issues. Customer Service Representatives handle general inquiries, provide information, and assist with product or service issues. While both roles require strong communication skills, De Escalation roles emphasize conflict resolution and emotional intelligence, whereas Customer Service Representatives focus on broad customer support tasks.

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De Escalation jobs near you
Infographic showing various De Escalation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,199 per year, or $17.9 per hour.

Mental Health Coach

Childrens Hospital of The Kings Daughters

Norfolk, VA • On-site

$20.67/hr

Part-time

Re-posted 18 days ago

Children's Hospital Of The King's Daughters rating

7.6

Company rating: 7.6 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

260th of 1,062 rated hospitals

Job description

  • GENERAL SUMMARY
    • The Mental Health Coach is responsible for establishing a therapeutic relationship with pediatric mental health clients, modeling pro-social and positive self-coping skills. Maintains a safe and regulatory compliant treatment setting and collaborates with patient and team stakeholders to ensure an effective treatment experience. May function in on-call capacity as necessary to meet the needs of the organization. Reports to the Nurse Manager.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Provision of clinical care-
      • Provides evidence-based skills coaching, behavioral modification and direct observation to pediatric patients with mental health diagnoses.
      • Implements and reinforces strategies included in patient's treatment or behavioral plan. Relays ineffective aspects of plan back to broader team for review and adjustment.
      • Completes coping cards with each patient and encourages their use.
      • May complete nursing tasks, as delegated by the RN, for medically involved clients.
      • Maintains a collaborative and supportive stance with patients as a means of maintaining unit calm.
      • Displays expertise in de-escalation cycle and educates patients and families daily on its use.
    • Crisis Management-
      • Maintains consistent awareness of where each assigned patient is on de-escalation cycle; utilizes skills appropriate for observed de-escalation level.
      • Adopts a collaborative and reflective stance with patients with the goal of de-escalation in mind.
      • Provides emotional first aid and de-briefing to individual patients and groups after behavioral escalations.
    • Ensure safe and compliant treatment setting-
      • Manages patient's room, unit environment and team schedule, ensuring consistent structure and a priority towards safety.
      • Ensures work areas are organized, safe and ready for the next activity or shift.
      • Maintains constant awareness of patient location and immediately alerts nurse to changes in mental status.
      • Completes regular environmental assessment.
    • Admission/Registration/Greeter-
      • Processes admissions in a timely, organized and client-centered fashion.
      • Assures anyone entering the unit is free of contraband by encouraging use of assigned lockers.
      • Provides updates to parent/guardian regarding patient condition and progress, information is linked to the plan of care; if unsure of boundaries consults with treatment team prior to sharing information.
      • Greets families when they are present at point of access, provides guidance on way finding and unit rules.
    • Emergency Department-
      • Oversees Emergency Department mental health flow by acting as a liaison between provider, charge nurse, bedside nurse, evaluating therapist, admission staff, parent and child.
      • Provides evidence-based skills coaching, behavioral modification and direct observation to pediatric patients with mental health diagnoses. Assistance in application of restraint when deemed medically necessary and ordered by treating physician.
      • May complete nursing tasks (Activities of Daily Living (ADLs), Vital Signs, nutrition, patient weights), as delegated by the RN, for medically involved clients.
      • Maintains compliant and safe environment of care including stocking, setting up rooms for admission and general cleaning.
      • Attends change of shift and unit level huddles.
      • Assists with de-escalation and restraint application when needed.
      • Completes coping cards with each client and encourages their use.
      • Maintains consistent awareness of where each assigned patient is on de-escalation cycle; utilizes skills appropriate for observed de-escalation level.
      • Performs other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • None required.
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Undergraduate degree in Social Work, Counseling, Mental Health, Education, Arts & Science, Healthcare or related field from an accredited college/university or equivalent course work and/or previous training and direct care employment experience to demonstrate knowledge or expertise in children, adolescences or mental health. Undergraduate degree in noted disciplines preferred.
    • Supplemental trainings in mental health disorders, crisis response, behavioral planning preferred.
    • Increased Security Clearance may be Required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.
  • WORKING CONDITIONS
    • Inpatient hospital or outpatient practice with little exposure to dust, temperature and the like.
  • PHYSICAL REQUIREMENTS
    • Click here to view physical requirements.

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