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De Escalation Jobs (NOW HIRING)

Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents. * Exceptional verbal and written ...

Mastery in real-time critical thinking and de-escalation, with the emotional intelligence to prioritize safety and operational continuity during complex incidents. * Exceptional verbal and written ...

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De Escalation information

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How much do de escalation jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for de escalation in the United States is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between De Escalation vs Customer Service Representative?

AspectDe EscalationCustomer Service Representative
Required CredentialsBasic communication skills, conflict resolutionHigh school diploma, customer service training
Work EnvironmentCall centers, support teams, online chatCall centers, retail, online support
Employer & Industry UsageTech, telecom, retail sectorsVarious industries including retail, banking, tech
Common Search & ComparisonYesYes

De Escalation specialists focus on resolving conflicts and calming upset customers, often handling complex issues. Customer Service Representatives handle general inquiries, provide information, and assist with product or service issues. While both roles require strong communication skills, De Escalation roles emphasize conflict resolution and emotional intelligence, whereas Customer Service Representatives focus on broad customer support tasks.

More about De Escalation jobs
What cities are hiring for De Escalation jobs? Cities with the most De Escalation job openings:
What states have the most De Escalation jobs? States with the most job openings for De Escalation jobs include:
What job categories do people searching De Escalation jobs look for? The top searched job categories for De Escalation jobs are:
Infographic showing various De Escalation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,199 per year, or $17.9 per hour.

De-Escalation Worker

River Edge Behavioral Health Center

Macon, GA โ€ข On-site

$14.50 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

De-Escalation – DSP for the Crisis Service Diagnostic Center (CSDC).
 
Company Overview: 
At River Edge Behavioral Health in Macon, GA, employees are expected to develop meaningful relationships with patients, establishing trust and making a difference in the lives of clients and their families. We believe in supporting our team as well as our clients with our comprehensive benefits package and a supportive work culture, including health, dental, and vision benefits, paid vacation, retirement plans, and more. 
 
The Crisis Service and Diagnostic Center is a program designed to offer individual tailored assistance and brief (up to 90-day) stabilization for a maximum of sixteen (16) adults aged 18 and above, who have intellectual or developmental disabilities and/or concurrent IDD/BH diagnoses. These individuals are facing psychiatric challenges and/or significant emotional/behavioral changes that are impacting on their essential functions, potentially jeopardizing their ability to stay in their usual home environment. 
 
Position Overview:
We are seeking a De-Escalation Worker which can use communication or other techniques during an encounter to stabilize, slow, or reduce the intensity of a potentially violent situation without using physical force, or with a reduction in force. 
 
Location/Schedule: 750 Hazel Street, Macon, GA – 36 hours 3–12-hour Sunday-Saturday 7am7pm and Every Other Weekend.  
 
Key Responsibilities:
  • Assist individuals in crisis with activities of daily living, including personal hygiene, feeding, and mobility. 
  • Implement interventions developed by behavior analysts in behavior support plan to prevent challenging behaviors and ensure the safety of individuals in crisis. 
  • Implement de-escalation strategies to reduce and prevent harmful behaviors during crisis situations. 
Qualifications:
  • Requires High School Diploma.  
  • At least 2 years working in behavioral health, with individuals intellectual and developmental disabilities (IDD), or related field.
  • Must have good computer skills. 
 
Additional Benefits:
  • Flexible spending accounts.
  • Short and long-term disability coverage.
  • 11 Paid holidays.
  • Voluntary Life Insurance.