General Summary:
Performsdiversified duties and works with staff to ensure proper processing of allCorrespondent Services activity. Resolves problems involving CorrespondentServices activity through research, contact with Bank customers, internaldepartments, other financial institutions, and service providers.
Principal Duties andResponsibilities:
- Answers inquiries from internal Bank staff and Bank customers. Documents Bank and customer transaction requests in Correspondent Services such as the processing of Funds Transfers, ACH, Safekeeping, Pledge, Deposit Services, Bank customer overdrafts, performs signature verifications where required, and enters transaction activity into Correspondent Services systems.
- Prepare documents for record retention, logs emails, file various documents, and process mailings to Bank customers and external entities. Administrative user knowledge of DocuSign preferred.
- Interacts with Bank customers and various Bank departments to receive and verify information related to DDA accounts and Correspondent Services systems involving Funds Transfer, ACH, Safekeeping, Deposit Services, overdrafts, and other activities affecting the account.
- Remains current on National Automatic Clearinghouse Association, Federal Reserve Bank and securities industry legislation, regulations, practices, and procedures.
- Participates in the Correspondent Services department Business Resumption Contingency Plan and to actively participate in the testing of this plan.
- Performs other duties as assigned.