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Dcu Center Jobs (NOW HIRING)

ASM Global

Ticket Seller

Worcester, MA

$16.80/hr

DCU Center 50 Foster Street Worcester, MA PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential ...

ASM Global

Ticket Seller

Worcester, MA · On-site

$16.80/hr

DCU Center 50 Foster Street Worcester, MA PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential ...

ASM Global

Security Event Staff

Worcester, MA

$16.80/hr

HR Manager DCU Center 50 Foster Street Worcester, MA 01608 Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and ...

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How much do dcu center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for dcu center in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.19 per hour, depending on experience, location, and employer.

What is the DCU Center?

The DCU Center is a multi-purpose arena and convention center located in Worcester, Massachusetts. It hosts a wide variety of events including concerts, sporting events, conventions, trade shows, and family shows. The facility features both an arena and an exhibition hall, making it a versatile venue for both entertainment and business gatherings. Managed by ASM Global, the DCU Center plays a key role in the local community by attracting visitors and supporting local businesses.

What are some common challenges faced when working at the DCU Center, and how can new employees prepare for them?

Working at the DCU Center often means adapting to a fast-paced, dynamic environment with a variety of events such as concerts, conventions, and sporting events. Common challenges include managing large crowds, handling last-minute schedule changes, and coordinating with multiple teams like security, catering, and event management. New employees can prepare by developing strong communication skills, staying organized, and being flexible in their approach to problem-solving. Familiarizing yourself with the venue layout and emergency procedures also helps ensure a smooth and successful experience.

What are the key skills and qualifications needed to thrive as an event coordinator at the DCU Center, and why are they important?

To thrive as an Event Coordinator at the DCU Center, you need strong organizational skills, attention to detail, and experience in event planning or hospitality, often supported by a relevant degree or certification. Familiarity with event management software, scheduling platforms, and venue-specific systems is typically required. Excellent communication, problem-solving abilities, and customer service orientation help individuals stand out in this fast-paced environment. These skills are crucial to ensure seamless event execution, client satisfaction, and the ability to quickly adapt to changing needs during large-scale events.
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Infographic showing various Dcu Center job openings in the United States as of August 2026, with employment types broken down into 44% Full Time, and 56% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $38,326 per year, or $18.4 per hour.

Ticket Seller

ASM Global

Worcester, MA

$16.80/hr

Part-time

Posted 23 days ago

ASM Global rating

6.6

Company rating: 6.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

146th of 256 rated facilities management

Job description

LEGENDSGLOBAL

Legends Global is the premier partnertothe world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.Soundlike a winning formula for you?Join us!

THE ROLE

The Part-Time Box Office Ticket Seller serves as the first point of contact for guestspurchasingtickets and seeking event information. This positionis responsible fordelivering exceptional customer service while accurately processing ticket sales, handling cash transactions,assistingwith will-call, and providing information about events at the DCU Center. Successful candidates are dependable, detail-oriented, and committed to creating a positive guest experience.

ESSENTIAL DUTES AND RESPONSIBILITIES

  • Sell tickets for events using the venue's computerized ticketing system.

  • Open and close ticket windowsin accordance withestablished procedures.

  • Deliver exceptional customer service byassistingguests promptly, professionally, and courteously.

  • Respond to guest inquiriesregardingevents, ticket availability, pricing, seating, and venue information.

  • Process ticket sales accurately whilemaintainingproper cash-handling procedures.

  • Balance daily cash drawer, reconcile ticket sales, andsubmitcash and documentation for audit.

  • Maintainaccuratecounts of ticket inventory, including hard tickets and computerized ticket sales.

  • Process will-call orders andreservedticket requests according to established procedures.

  • Assistwith ticket reservations made by telephone or other approved methods.

  • Perform routine clerical and administrative duties related to box office operations.

  • Work independently while following established policies, procedures, and customer service standards.

  • Support other box office functions and performadditionalduties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Required

  • HighSchool Diplomaor GED.

  • Six months to one year of customer service, cash handling, retail, hospitality, or related experience.

  • Must be at least 18 years of age.

Preferred

  • Previousbox office or guest services experience.

  • Experience using computerized ticketing or point-of-sale systems.

SKILLS AND ABILITIES

  • Excellent customer service and interpersonal skills.

  • Ability to accurately count money and makechange.

  • Strong attention to detail and accuracy in cash handling and ticket transactions.

  • Ability to enter data accurately into computerized ticketing systems.

  • Effective verbal communication skills with the ability to answer guest questions professionally.

  • Strong organizational and problem-solving skills.

  • Ability to follow written and verbal instructions.

  • Ability to work independently and collaboratively as part of a team.

  • Ability tomaintaina professional appearance andpositiveattitude.

  • Ability toworka flexible schedule, including days, evenings, weekends, holidays, andspecial events.

  • Ability to read, write, and communicate effectively in English.

COMPENSATION

HourlyRate: $16.80

WORKING CONDITIONS

This position works primarily in a box office environment and requires availability toworka flexible event-driven schedule, including evenings, weekends, and holidays. A background check isrequiredfor all cash-handling positions.

Location:

DCU Center

50 Foster Street

Worcester, MA

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

LegendsGlobal is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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