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SAIC

Field Service Technician

Andover, MA · On-site

DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 ...

Jobtailor

Facility Security Officer

Orlando, FL · On-site

$110 - $160/hr

Conduct the annual self-inspection using the DCSA Self-Inspection Handbook and certify results to senior management. * Prepare for, host, and support DCSA Security Reviews; develop and track ...

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SAIC

Printer Administrator

Boyers, PA · On-site

DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 ...

SAIC

Senior Apple Platform Engineer

Quantico, VA · On-site

$112K - $154K/yr

DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 ...

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How much do dcsa jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for dcsa in the United States is $22.07, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.76 per hour, depending on experience, location, and employer.

What is a DCSA?

A DCSA job typically refers to a role within the Defense Counterintelligence and Security Agency (DCSA), which oversees background investigations, industrial security, and counterintelligence for the U.S. government. Employees in these positions work on security clearance investigations, risk assessments, and compliance monitoring for defense contractors and federal agencies. The job may involve handling sensitive information, conducting security audits, and ensuring organizations meet national security standards.

What types of cases or investigations does a DCSA team member typically handle on a day-to-day basis?

DCSA professionals, such as background investigators, primarily assess suitability and security clearance eligibility for individuals seeking access to classified or sensitive government information. Their daily work involves conducting interviews, reviewing records, preparing detailed investigative reports, and ensuring all findings comply with federal security regulations. Team members often collaborate with law enforcement agencies, federal contractors, and agency personnel to gather and verify information. This role requires handling confidential data with the utmost integrity and balancing fieldwork with regular administrative duties. As a part of a mission-critical team, you contribute directly to safeguarding national security interests.

What are the key skills and qualifications needed to thrive in the DCSA position, and why are they important?

To succeed as a Defense Counterintelligence and Security Agency (DCSA) investigator or specialist, you need in-depth knowledge of security clearance processes, investigative techniques, and compliance with federal standards, often supported by a background in criminal justice or related fields. Familiarity with systems like e-QIP, background investigation management tools, and certifications in federal background investigations are typically required. Strong analytical thinking, attention to detail, clear written communication, and professional discretion help candidates excel in this role. These competencies are essential to maintaining national security through thorough and accurate background investigations.

What are the requirements to be a DCSA agent?

To become a DCSA agent, candidates typically need a high school diploma or equivalent, a background check, and security clearance. Relevant skills include attention to detail, communication, and knowledge of security procedures; some positions may require prior law enforcement or military experience.
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Dcsa jobs near you
Infographic showing various Dcsa job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $45,911 per year, or $22.1 per hour.

Field Service Lead

Science Applications International Corporation

Boyers, PA • On-site

Full-time

Posted 6 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

79th of 224 rated it services

Job description


SAIC is seeking a Field Service / Help Desk Technician for an onsite position out of Boyers, PA. (This position requires a Top Secret Clearance and Sec+ Certification)
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Quality Assurance Manager to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • The Field Services Lead will oversee the performance and daily duties of their team.
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.Provides on-site technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
  • In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
    Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Field Service Lead have the following qualifications:
  • Bachelors Degree and Five (5) or relevant years of experience in lieu of degree.
  • IAT-II certification in one of the following areas, Security + CE, CCNA-Security, CySA+, and/or CND.
  • US Citizen and Active Top Secret security clearance.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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