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Day Shift Remote Email Chat Support Jobs in Oregon

Lone Wolf Technologies

Customer Support Representative

OR · On-site +1

$26 - $28.50/hr

Support customers through email case work on Lone Wolf's Back Office product, with phone and chat ... Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone ...

XO Health Inc.

Healthcare Support Advocate

OR · On-site +1

Remote- USA -Virtual Contact Center The Healthcare Support Advocate is a key member of XO Health ... Handle inbound and outbound member and provider inquiries via phone, email, and chat with ...

Quince

Customer Experience Team Manager

OR · Remote

$75K - $95K/yr

... customer experiences (email, chat, phone, social). * Drive team performance and KPIs (CSAT ... or support leadership, including 2+ years managing high-volume, remote customer service teams ...

Talkspace

Senior Client Support Representative

OR · On-site +1

$19.25 - $26.50/hr

... remote position based in Eastern Time. Talkspace Headquarters is located in NYC. What You'll Do ... About You * 2 years experience in a contact center delivering email, chat, and phone support, or ...

New

Web Hosting Northwest

$16 - $21.75/hr

This position will be responsible for managing customer contacts via one or more communication channels such as email, phone and/or chat. This role requires strong listening skills as well as ...

PointClickCare

(Canada) Solutions Analyst- Pharmacy

OR · On-site +1

Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue ... Must be able to work autonomously or as part of a remote team to support and contribute towards the ...

ForgeFit

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Day Shift Remote Email Chat Support information

What is a day shift remote email chat support?

A Day Shift Remote Email Chat Support job involves assisting customers via email and chat during regular daytime business hours, all from a remote location. Employees in this role handle customer inquiries, troubleshoot problems, and provide product or service information without phone calls. This position requires strong written communication skills, computer proficiency, and the ability to multitask in a fast-paced environment. It is ideal for those seeking flexible, work-from-home opportunities while maintaining a daytime schedule.

What are the key skills and qualifications needed to thrive as a day shift remote email chat support?

To excel as a Day Shift Remote Email Chat Support, you need excellent written communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required. Strong attention to detail, patience, and the ability to multitask effectively are valuable soft skills for this role. These competencies ensure efficient, accurate, and empathetic customer service, which is critical for maintaining customer satisfaction and loyalty.

What are some common challenges faced in a day shift remote email chat support role, and how can they be managed?

A common challenge in a day shift remote email chat support role is efficiently managing a high volume of inquiries while maintaining quality and timely responses. Distractions at home and varying customer expectations can also make it difficult to stay focused and deliver consistent service. To address these, it's important to create a dedicated workspace, follow a structured routine, and utilize productivity tools provided by your company. Regular communication with your team and supervisors can help you stay aligned with updates and best practices, ensuring a smooth workflow.

What is the difference between Day Shift Remote Email Chat Support vs Night Shift Remote Email Chat Support?

AspectDay Shift Remote Email Chat SupportNight Shift Remote Email Chat Support
Work HoursTypically 9 AM to 5 PMUsually overnight or late evening hours
Customer InteractionPrimarily daytime customersPrimarily nighttime customers
Work EnvironmentHome-based, quiet environment during daytimeHome-based, quieter environment during night hours
Required SkillsStrong written communication, problem-solvingSame as day shift, with adaptability to night hours

The main difference between Day Shift and Night Shift Remote Email Chat Support lies in working hours and customer interaction times. Both roles require similar skills, certifications, and work environments, but the shift timing impacts customer demographics and work routines.

What are popular job titles related to Day Shift Remote Email Chat Support jobs in Oregon?

For Day Shift Remote Email Chat Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Day Shift Remote Email Chat Support jobs in Oregon look for?

The top searched job categories for Day Shift Remote Email Chat Support jobs in Oregon are:

What cities in Oregon are hiring for Day Shift Remote Email Chat Support jobs?

Cities in Oregon with the most Day Shift Remote Email Chat Support job openings:

Day Shift Remote Email Chat Support jobs near you
Infographic showing various Day Shift Remote Email Chat Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Representative

Lone Wolf Technologies

OR • On-site, Remote

$26 - $28.50/hr

Full-time

Re-posted 4 hours ago

Job description

We're here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$26 - $28.50 an hour
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