ZipRecruiter

Log In

1

Day Shift Aetna Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly ... Day shift Weekly day range: * Monday to Friday * Weekend availability Ability to commute/relocate:

Community Veterinary Partners

CSR

Rochester, NY

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the ... Day shift Weekly Day Range * Monday to Friday * Weekend availability Ability to Commute/Relocate

Uhaul

Customer Service Rep

Victor, NY

$15.25 - $20.75/hr

Day to day duties of a Customer Service Representative: As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend ...

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

U-Haul

Customer Service Representative

Gates, NY

$16 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

Pacer Group

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Rochester, NY 14626 (Onsite, 5 days/week) Duration : 1 year Schedule: Monday - Friday, multiple shifts available between 8:30 AM - 6:30 PM Position Overview Seeking a Customer Service Representative ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

U-Haul

Customer Service Representative

Rochester, NY

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping ... Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program

next page

Showing results 1-20

People also search for

All JobsDay Shift Aetna Customer Service Representative JobsDay Shift Aetna Customer Service Representative Jobs in Rochester, NY

Day Shift Aetna Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do day shift aetna customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for day shift aetna customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Day Shift Aetna Customer Service Representative, and why are they important?

To thrive as a Day Shift Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and knowledge of healthcare policies or HIPAA compliance is typically required. Exceptional patience, empathy, and active listening set top performers apart in this role. These skills and qualities are crucial for delivering accurate information, resolving member issues efficiently, and ensuring a positive customer experience.

What are the most common challenges faced by a Day Shift Aetna Customer Service Representative, and how can they be managed?

Day Shift Aetna Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex member inquiries, and maintaining empathy during stressful interactions. Successfully managing these challenges involves strong organizational skills, active listening, and the ability to quickly access and interpret policy information. Most representatives benefit from comprehensive training, support from experienced team leads, and collaboration with other departments to ensure accurate and timely resolutions for Aetna customers.

What are Day Shift Aetna Customer Service Representatives?

Day Shift Aetna Customer Service Representatives are professionals who assist Aetna members, providers, and partners with their questions and concerns about health insurance products and services during daytime business hours. They handle inquiries about benefits, claims, billing, and coverage, and help resolve issues by providing accurate information and support. These representatives play a vital role in ensuring customers have a positive experience and understand their health plan options.
What are popular job titles related to Day Shift Aetna Customer Service Representative jobs in Rochester, NY? For Day Shift Aetna Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Day Shift Aetna Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Day Shift Aetna Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Day Shift Aetna Customer Service Representative jobs? Cities near Rochester, NY with the most Day Shift Aetna Customer Service Representative job openings:
Day Shift Aetna Customer Service Representative jobs near you

CSR

South Towne Veterinary Hospital

Rochester, NY • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Customer Service Representative
FLSA Status: EEOC Classification:

Employment Type: Full Time
Hourly Non-Exempt Administrative Support Worker

Reports to: Lead CSR and/or
Location:

Practice Manager

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Receives and transmits telephone and fax messages accurately and promptly
  • Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
  • Prepares health certificates, immunization certificates, and euthanasia certificates
  • Prepares client invoices and obtains payment after services are performed.
  • Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
  • Maintains a polished and professional appearance
  • Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

  • High school diploma or equivalent
  • Relevant experience with basic office functions within a busy environment
  • Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

Customer Service Representative Job Description 5/2017

COMPETENCIES

  • Strong customer service
  • Tact and diplomacy
  • Strong written and oral communication and comprehension skills
  • Flexible work attitude and work habits
  • Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017

Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Experience level:


  • 1 year
  • Under 1 year


Shift:


  • Day shift


Weekly day range:


  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:


  • Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)