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Day Shift Aetna Customer Service Representative Jobs in Racine, WI

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

IEWC

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

IEWC US

Customer Service Representative

New Berlin, WI

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

IEWC US

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively ...

Circle K

Customer Service Representative

Grayslake, IL

$15.50 - $21.25/hr

Customer Service Representative We want you to join our team as a Customer Service Representative ... Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift

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How much do day shift aetna customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for day shift aetna customer service representative in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Day Shift Aetna Customer Service Representative, and why are they important?

To thrive as a Day Shift Aetna Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and knowledge of healthcare policies or HIPAA compliance is typically required. Exceptional patience, empathy, and active listening set top performers apart in this role. These skills and qualities are crucial for delivering accurate information, resolving member issues efficiently, and ensuring a positive customer experience.

What are the most common challenges faced by a Day Shift Aetna Customer Service Representative, and how can they be managed?

Day Shift Aetna Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex member inquiries, and maintaining empathy during stressful interactions. Successfully managing these challenges involves strong organizational skills, active listening, and the ability to quickly access and interpret policy information. Most representatives benefit from comprehensive training, support from experienced team leads, and collaboration with other departments to ensure accurate and timely resolutions for Aetna customers.

What are Day Shift Aetna Customer Service Representatives?

Day Shift Aetna Customer Service Representatives are professionals who assist Aetna members, providers, and partners with their questions and concerns about health insurance products and services during daytime business hours. They handle inquiries about benefits, claims, billing, and coverage, and help resolve issues by providing accurate information and support. These representatives play a vital role in ensuring customers have a positive experience and understand their health plan options.
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Day Shift Aetna Customer Service Representative jobs near you
Customer Service Representative- Customer Experience

Customer Service Representative- Customer Experience

Plymouth Tube Company

East Troy, WI • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Customer Service Representative (Technical Sales)
East Troy, WI
Ready to grow your career in customer service with a stable and growing manufacturer? Celebrating 100 years in 2024, Plymouth Tube Company is a 5th-generation family-owned manufacturer serving customers in Aerospace, Space, Power Generation, and Heavy Equipment. Join a collaborative team with opportunities to learn, grow, and make an impact.
About the opportunity:
The Customer Service Representative (Technical Sales) is responsible for providing excellent customer service both externally and internally. This role requires developing an in-depth knowledge of company products and programs while building strong working relationships through timely and accurate day-to-day order fulfillment, involvement with pricing administration, and other customer-related activities. This position is onsite and requires daily presence at the Trent facility.
Based on the candidate's experience and skill set, responsibilities and scope may be broadened, with commensurate compensation.
WHAT YOU'LL BE WORKING ON
  • Initiates, processes, expedites, and revises customer orders as needed.
  • Provides timely and accurate information to customer order status and product inquiries; identifies customer requirements and specifications for quotes.
  • Adds new customers to Axiom/Epicor.
  • Manages turnkey programs with outside processors to ensure timely delivery to key customers.
  • Communicates regularly with key customers regarding order status, timeline updates, and order changes.
  • Maintains order schedules for mill visibility to support on-time delivery.
  • Evaluates customer complaints, documents in CSR database, investigates, and resolves or escalates as needed.
  • Acts as a customer advocate within Plymouth Tube.
  • Collaborates closely with sales, operations, finance, and other departments.
  • Adheres to established mill parameters.
  • Maintains proactive communication with customers and internal teams.
  • Informs sales of quotes, invoicing, credit matters, and customer issues.
  • Supports marketing, sales, and manufacturing with additional projects and administrative duties as needed.

WHAT YOU'LL NEED TO SUCCEED:
  • Bachelor's or Associate's degree preferred, OR High School diploma with 3+ years of customer experience in a manufacturing B2B environment (not a call center).
  • Working knowledge of manufacturing processes or strong aptitude and desire to learn.
  • Experience solving customer problems and managing complex situations.
  • Strong ability to multitask and prioritize.
  • Analytical and problem-solving skills.
  • Self-motivated with a high sense of urgency and resourcefulness.
  • Proficiency in MS Office and general computer literacy.
  • Excellent written and verbal communication skills.

WHAT WE OFFER YOU:
Benefits effective 30 days from date of hire:
  • Medical, Dental, Vision, HSA, FSA
  • 401(k) with company match, Life Insurance, STD/LTD
  • 100% tuition reimbursement (including books & reasonable expenses)
  • Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
  • Paid Time Off & Holidays
  • Career growth opportunities - gain broad exposure across the business

Job Type: Full-time
Benefits include:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:
  • Day shift

Equal Opportunity Employer: Disability/Veteran

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