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Day It Support Level 1 Jobs in Rome, GA (NOW HIRING)

Surya Carpet

IT Support Specialist

White, GA · On-site

... day work running smoothly. You'll resolve requests through a ticketing workflow, communicate ... Bachelor's degree in a related field or 1-3 years of equivalent hands-on IT/helpdesk support ...

U.S. Navy

IT Support Specialist

Adairsville, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Cedar Bluff, AL

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Cedartown, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Rockmart, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Summerville, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Chickamauga, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Cartersville, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Buchanan, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Calhoun, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Lindale, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Mount Berry, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Euharlee, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Rome, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Menlo, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Trion, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Aragon, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Lyerly, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

U.S. Navy

IT Support Specialist

Dallas, GA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... level depending on the billet. Education Education benefits are available through standard Navy ...

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All JobsDay It Support Level 1 JobsDay It Support Level 1 Jobs in Rome, GA

Day It Support Level 1 information

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How much do day it support level 1 jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for day it support level 1 in Rome, GA is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

What are the easiest entry-level IT jobs?

An entry-level IT support Level 1 technician is considered one of the easiest entry-level IT jobs, focusing on basic troubleshooting, hardware setup, and customer support. These roles often require foundational knowledge of computer systems, operating systems, and common software, with certifications like CompTIA A+ helping to qualify candidates. They typically involve working in help desks or technical support centers and may require basic communication skills and a willingness to learn.

What is a Day It Support Level 1 job description?

A Day It Support Level 1 technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They typically handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels, often using ticketing systems and remote tools.

What are popular job titles related to Day It Support Level 1 jobs in Rome, GA?

For Day It Support Level 1 jobs in Rome, GA, the most frequently searched job titles are:

What job categories do people searching Day It Support Level 1 jobs in Rome, GA look for?

The top searched job categories for Day It Support Level 1 jobs in Rome, GA are:

What cities near Rome, GA are hiring for Day It Support Level 1 jobs?

Cities near Rome, GA with the most Day It Support Level 1 job openings:

Day It Support Level 1 jobs near you
Infographic showing various Day It Support Level 1 job openings in Rome, GA as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,689 per year, or $18.6 per hour.

IT Support Specialist

Surya Carpet

White, GA • On-site

Full-time

Posted 14 days ago

Job description

 
 

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.


Overview:

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, you’ll be the first point of contact for IT requests—troubleshooting issues, guiding users, and coordinating resolutions to keep day-to-day work running smoothly.

You’ll resolve requests through a ticketing workflow, communicate clearly on status and next steps, and know when to escalate—while building trust through a great customer experience.

We’re looking for someone who is hands-on, curious, and comfortable in a fast-moving environment. You have strong Windows and Microsoft 365 fundamentals, enjoy solving problems, and can manage multiple tickets while keeping users informed. This role reports to the IT Manager.

What You’ll Do:

  • Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
  • Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
  • Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
  • Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
  • Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
  • Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
  • Maintain accurate ticket notes,
    • time entries, and resolution documentation; identify trends and propose improvements
    • Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Basic Qualifications:

    • Bachelor’s degree in a related field or 1–3 years of equivalent hands-on IT/helpdesk support experience
    • Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset
    • Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations)
    • Foundational networking knowledge (Wi‑Fi, DNS/DHCP, VPN concepts) to diagnose connectivity issues
    • Strong communication skills—able to explain steps clearly and set expectations with non-technical users
    • Ability to prioritize and manage multiple tickets in a fast-paced environment while maintaining high-quality servic

Preferred Qualifications:

      • Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and basic reporting/metrics
      • Exposure to endpoint management/MDM (e.g., Intune or similar) and device security best practices
      • Knowledge of identity/access basics (Active Directory/Entra ID, group membership, role-based access)
      • Scripting/automation experience (PowerShell preferred) to streamline repeatable support tasks

Core Competencies:

      • Service mindset: responsive, respectful, and focused on resolving issues end-to-end
      • Prioritization: triage requests, manage time effectively, and communicate trade-offs
      • Problem solving: diagnose root causes, test solutions, and document outcomes
      • Communication: explain technical concepts clearly to both technical and non-technical audiences
      • Collaboration: work effectively with peers and stakeholders across departments
      • Continuous learning: stay current on tools, security best practices, and operational improvements





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