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Day Airbnb Chat Support Jobs (NOW HIRING)

Airbnb

Market Manager

San Diego, CA · On-site

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire ...

Airbnb

Senior Software Engineer, Agent Core Products

$125K - $165K/yr

... Airbnb's global community support operations. The products and solutions we build support our ... A Typical Day: * Work cross-functionally with product, design, and other engineering counterparts ...

Airbnb

Staff Software Engineer, Payments Compliance

... support Airbnb's entire Compliance program and scale it to efficiently adapt to ever evolving ... A Typical Day: * Lead the development and refinement of systems powering compliance. * Partner with ...

Airbnb

Market Associate

New York, NY · On-site

$88K - $103K/yr

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... suggesting and supporting strategic initiatives that drive their success on Airbnb. These ...

Airbnb

Operations Engineer, BizTech

$71K - $96K/yr

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... Airbnb by providing reliable corporate tools, innovative products, and technical support for all ...

Airbnb

Creative Producer, Experiential

San Francisco, CA · On-site

$157K - $185K/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Every day, hosts offer unique stays and experiences that make it possible for guests to connect ...

airbnb, Inc.

$140 - $200/hr

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... They are a key driver of enabling Airbnb's core business. As a member of CS Eng, you will have an ...

New

Airbnb

Operations Engineer, BizTech

$71K - $96K/yr

... Airbnb by providing reliable corporate tools, innovative products, and technical support for all ... A Typical Day: * Manage the ticket queue prioritizing and resolving requests while identifying ...

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Day Airbnb Chat Support information

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$14

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How much do day airbnb chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for day airbnb chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Day Airbnb Chat Support?

A Day Airbnb Chat Support is a customer service representative who assists Airbnb users via chat during daytime hours. Their primary responsibility is to help guests and hosts resolve issues, answer questions, and provide guidance regarding reservations, payments, and Airbnb policies. They need strong communication skills, patience, and a good understanding of the Airbnb platform. These support agents play a key role in ensuring a positive experience for all Airbnb users.

What are the key skills and qualifications needed to thrive as a Day Airbnb Chat Support?

To thrive as a Day Airbnb Chat Support, you need strong customer service skills, problem-solving abilities, and proficiency in written communication, typically supported by a high school diploma or relevant experience. Familiarity with customer support platforms such as Zendesk, Salesforce, or Airbnb's proprietary systems is often required. Patience, empathy, and the ability to multitask while maintaining a positive attitude are crucial soft skills in this role. These competencies ensure efficient resolution of guest and host inquiries, leading to higher satisfaction and enhanced reputation for the platform.

What are some common challenges faced by Day Airbnb Chat Support agents, and how can they effectively handle them?

Day Airbnb Chat Support agents often encounter challenges such as managing high volumes of inquiries, addressing urgent guest issues, and navigating complex booking or policy questions. Effective communication, quick problem-solving, and familiarity with Airbnb’s platform and guidelines are crucial for success. Collaborating with other support teams and escalating cases when necessary also helps ensure a positive guest experience. Staying organized and maintaining a calm, empathetic tone can help agents manage stressful situations and build trust with both guests and hosts.
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Day Airbnb Chat Support jobs near you
Infographic showing various Day Airbnb Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Market Manager

Airbnb

San Diego, CA • On-site

Full-time

Posted 5 days ago

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.
The Difference You Will Make:
As a Market Manager, your role will entail ensuring the health and expansion of our supply in San Diego and Palm Springs. This will involve managing Hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting Hotel leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.
A Typical Day:
  • Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets with Hotels.
  • Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
  • Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your region.
  • Prospect and onboard new, high-quality supply within your assigned geography.
  • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
  • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
  • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
  • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
  • Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
  • Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.
  • Represent Airbnb in external meetings with Hotels and at industry conferences in your market, solidifying the brand's presence and commitment.

Your Expertise:
  • 5+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
  • 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
  • Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities.
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
  • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
  • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
  • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.

Your Location:
This position is US - Remote Eligible. Due to the nature of this position, the successful applicant will need to be based in San Diego to be able to conduct their work The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$111,000-$123,000 USD

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