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Day Airbnb Chat Support Jobs (NOW HIRING)

Airbnb

Senior Software Engineer, Payments Platform

$125K - $165K/yr

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our ...

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Airbnb

Manager, Engineering - Payments

OR · On-site +1

Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our ... A Typical Day: As an Engineering Manager on the Payments, you will: * Collaborate with other senior ...

Airbnb

Market Manager

San Diego, CA · On-site

A Typical Day: * Build, manage and expand partner relationships within your territory, aiming to ... legal, tax and customer support to ensure Airbnb's long-term market success. * Acquire ...

Airbnb

Manager, Engineering - Payments

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our ...

Airbnb

Senior Software Engineer, Payments Platform

$125K - $165K/yr

Airbnb Payments team supports this mission by economically empowering Airbnb businesses and our ... A Typical Day: As a Senior Software Engineer on the Payments Platform, you will: * Work on multi ...

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Day Airbnb Chat Support information

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How much do day airbnb chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for day airbnb chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Day Airbnb Chat Support?

A Day Airbnb Chat Support is a customer service representative who assists Airbnb users via chat during daytime hours. Their primary responsibility is to help guests and hosts resolve issues, answer questions, and provide guidance regarding reservations, payments, and Airbnb policies. They need strong communication skills, patience, and a good understanding of the Airbnb platform. These support agents play a key role in ensuring a positive experience for all Airbnb users.

What are the key skills and qualifications needed to thrive as a Day Airbnb Chat Support?

To thrive as a Day Airbnb Chat Support, you need strong customer service skills, problem-solving abilities, and proficiency in written communication, typically supported by a high school diploma or relevant experience. Familiarity with customer support platforms such as Zendesk, Salesforce, or Airbnb's proprietary systems is often required. Patience, empathy, and the ability to multitask while maintaining a positive attitude are crucial soft skills in this role. These competencies ensure efficient resolution of guest and host inquiries, leading to higher satisfaction and enhanced reputation for the platform.

What are some common challenges faced by Day Airbnb Chat Support agents, and how can they effectively handle them?

Day Airbnb Chat Support agents often encounter challenges such as managing high volumes of inquiries, addressing urgent guest issues, and navigating complex booking or policy questions. Effective communication, quick problem-solving, and familiarity with Airbnb’s platform and guidelines are crucial for success. Collaborating with other support teams and escalating cases when necessary also helps ensure a positive guest experience. Staying organized and maintaining a calm, empathetic tone can help agents manage stressful situations and build trust with both guests and hosts.
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Day Airbnb Chat Support jobs near you
Infographic showing various Day Airbnb Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Genesco Inc

Nashville, TN • On-site

$16.50 - $21/hr

Temporary

Posted 24 days ago

Genesco rating

5.4

Company rating: 5.4 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

74th of 104 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails -assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website.

Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers. Note: Work From Home opportunity available only to Tennessee residents. Key Responsibilities: Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.

Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty. Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.

Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures. Additional Support: Perform other duties as needed to support overall business operations. Qualifications: Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax. Interpersonal Skills: Ability to connect with customers and respond effectively to their needs. Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.

Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions. Conflict Resolution: Professionalism in handling and de-escalating conflicts. Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST): Sunday: 10:00 AM - 7:00 PM Monday-Friday: 7:00 AM - 8:00 PM Saturday: 9:00 AM - 6:00 PM Note: Business hours may extend during peak times to meet coverage needs.

What We Offer: Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance Weekly Pay: Receive weekly payment every Friday Paid Training: Start with two weeks of fully paid training to set you up for success Supportive Team Environment: Join a collaborative and inclusive team that values your contributions Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs Apply

What Genesco employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Genesco

Sourced by ZipRecruiter

Genesco Inc., based in Nashville, TN, US, is a publicly owned specialty retail company operating in the footwear, apparel, and accessories industry. The company was initially founded in 1924 as Jarman Shoe Company before eventually transitioning to its current name in 1959. Currently, it operates numerous retail stores in the US and Puerto Rico, including popular brands like Journeys, Johnston & Murphy, and Lids Sports Group. Genesco's mission is to be the leading specialty retailer in the footwear, headwear, and sports apparel industries through providing high quality products and demonstrating excellent customer service. Some of the company's notable achievements include the successful ownership and growth of multiple well-known fashion brands and a significant retail footprint in North America.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Nashville, TN, US

Year founded

1924

Social media

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