Job Title
Customer Service Representative III (CSR 3) – Taxpayer Services
Location
Mesa, AZ
(On-site; may require work at Phoenix office as needed)
Agency
Arizona Department of Revenue (AZDOR)
Taxpayer Services Division
Position Type
Staff Augmentation | Contract
Duration:Â 1 year (with possible extension)
Start Date:Â April 27, 2026 (tentative)
Hours:Â 40 hours/week
Shift: Day | 8:00 AM – 5:00 PM
Position Overview
The Arizona Department of Revenue (AZDOR) is seeking a Customer Service Representative III (CSR 3) to support its Taxpayer Services Division. This is a customer-facing, in-person role focused primarily on taxpayer licensing and payment processing. The ideal candidate will have strong customer service skills, experience handling payments, and the ability to work efficiently in a high-volume environment.
This position requires on-site work in Mesa, with possible travel to the Phoenix office based on operational needs. Work schedules will align with the assigned office’s business hours.
Key Responsibilities
- Assist taxpayers in person with licensing-related inquiries and services
- Receive, process, and apply payments for all tax types, including cash, checks, debit/credit cards, and money orders
- Accurately post payments to personal and business taxpayer accounts
- Process new license applications, renewals, and account updates
- Provide clear information regarding licensing laws, rules, and procedures
- Perform daily reconciliation and end-of-day balancing of assigned cash till
- Maintain accuracy, confidentiality, and compliance with state policies and procedures
- Operate effectively in a high-production, customer-focused environment
Required Qualifications
- Minimum Education:Â High School Diploma or equivalent
- Experience:
- 2+ years of customer service experience
- 1+ year working in a high-production or fast-paced environment
- Prior experience with cash handling
- Technical Skills:
- Proficiency in Google Suite (Docs, Sheets, Gmail, etc.)
- Availability:
- Must be able to start within 2 weeks of offer acceptance
- Must be available for in-person interviews within 1 week of posting close date
Preferred Qualifications
- Bilingual (Spanish preferred)
Additional Requirements
- Local Candidates Only:
- Candidates must currently reside in the local area
- Resumes must clearly state the candidate’s current location
- Candidates must be able to work fully on-site
- Interviews will be conducted in person
- Final start date is contingent upon completion of interviews, onboarding, and issuance of a State PO
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- Work Location Address:
55 N. Center Street
Mesa, AZ 85201