ZipRecruiter

Log In

1

Datacom Technical Support Engineer Jobs (NOW HIRING)

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Kalepa

Technical Support Engineer

OR · On-site +1

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At Leverage, we're transforming supply chain operations for mid-market industrial manufacturers. Our platform ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Microsoft

Technical Support Engineer

Redmond, WA · On-site

$113K - $187K/yr

As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsDatacom Technical Support Engineer Jobs

Datacom Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do datacom technical support engineer jobs pay per year?

As of Sep 13, 2026, the average yearly pay for datacom technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a datacom technical support engineer?

Datacom Technical Support Engineers are IT professionals who specialize in supporting, maintaining, and troubleshooting data communication systems and networks. They assist customers and organizations by diagnosing network issues, configuring network equipment such as routers and switches, and ensuring reliable connectivity. Their role often involves providing technical assistance over the phone, email, or on-site, as well as working with other IT teams to resolve complex technical problems. These engineers typically have strong knowledge of network protocols, hardware, and software relevant to data communications.

What are the typical daily tasks and collaboration points for a datacom technical support engineer?

As a Datacom Technical Support Engineer, your daily responsibilities often include troubleshooting network connectivity issues, providing technical support to clients via email, phone, or ticketing systems, and performing remote diagnostics on network devices. You’ll frequently collaborate with network engineers, system administrators, and sometimes product development teams to resolve complex issues and implement solutions. The role requires strong communication skills, as you’ll need to translate technical details into actionable steps for customers and coordinate effectively with cross-functional teams to ensure timely problem resolution.

What are the key skills and qualifications needed to thrive as a datacom technical support engineer, and why are they important?

To thrive as a Datacom Technical Support Engineer, you need a solid understanding of networking fundamentals, troubleshooting methodologies, and relevant certifications such as CCNA or CompTIA Network+. Familiarity with network management tools, routers, switches, and ticketing systems is typically required. Strong analytical thinking, clear communication, and customer service skills help in efficiently resolving technical issues and supporting clients. These skills and qualities are crucial for maintaining network reliability, ensuring customer satisfaction, and minimizing downtime.

What are popular job titles related to Datacom Technical Support Engineer jobs?

For Datacom Technical Support Engineer jobs, the most frequently searched job titles are:

Technical Support Engineer

San Francisco, CA • On-site

Cypress HCM
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Cypress HCMexternal

$39.21 - $44.13/hr

Full-time

Re-posted 17 days ago

Key responsibilities

  • Support customers and partners by troubleshooting technical issues related to API integrations, especially with ecommerce platforms like Shopify.

  • Create and maintain technical documentation, user guides, and knowledge base articles for internal and external stakeholders.

  • Collaborate with Product, Engineering, and Sales teams to share customer feedback, identify product improvement opportunities, and troubleshoot complex issues.

Job description

 

Technical Support Engineer
 
Description:
  • We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.
  • The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous
 
Duties:
  • Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners 
  • Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
  • Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
  • Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
  • Analyze support trends and communicate recurring issues or feature requests to internal teams.
  • Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
  • Lead and participate in training sessions for new product releases or feature updates.
  • Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
  • Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.
 
Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
  • Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
  • 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
  • Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
  • Hands-on experience working with SQL and databases
  • Proficient in a modern programming language like JavaScript, Python etc. 
  • Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
  • Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
  • Proven track record contributing to technical documentation and knowledge base resources.
  • Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
  • Comfortable working with a distributed team and collaborating across multiple time zones.
 
Compensation:
  • $39.21 – 44.13/hr W—2
 
Req ID: 
  • 36558625
Cypress HCM logo

About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

FacebookTwitter

View All Cypress HCM Jobs