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Database Service Delivery Manager Jobs (NOW HIRING)

3stepIT

Lifecycle Service Delivery Director Role and purpose The Service Delivery Manager is responsible for overseeing the day-to-day execution of global IT Asset Disposition (ITAD) service delivery ...

In-Telecom

Service Delivery Manager

Arlington, TX

The Service Delivery Manager is expected to ensure issues are properly prioritized, recurring problems are identified and permanently addressed, service commitments are met, technicians are held ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

$60K - $85K/yr

Service Delivery Manager Clearwater Analytics is the fintech platform trusted by the world's largest investment managers, insurers, and asset owners to power their investment accounting and reporting.

Chain IQ

ND · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Entrega

Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

GDI Infotech

Service Delivery Manager

San Francisco, CA

$88K - $130K/yr

Regional Service Delivery & Client Success Manager The Regional Service Delivery & Client Success Manager ensures the delivery of technology services, both remotely and onsite, that contribute to ...

NetApp

Service Delivery Manager

Morrisville, NC · On-site

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

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Database Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do database service delivery manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for database service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Database Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

On-site, Remote

3stepIT
See more jobs at 3stepITexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Be part of the team that makes circular technology happen
Service Delivery Manager, North America
Location: Dallas, Texas (remote)
Reporting to: Lifecycle Service Delivery Director
Role and purpose
The Service Delivery Manager is responsible for overseeing the day-to-day execution of global IT Asset Disposition (ITAD) service delivery operations, ensuring high-quality customer service, operational efficiency, and adherence to service-level agreements (SLAs). The role requires strong hands-on ITAD experience and a solid understanding of the secure, compliant, and efficient lifecycle management of IT assets.
Acting as a key link between customers, operations teams, logistics partners, refurbishment and recycling providers, and other service providers, the Service Delivery Manager ensures seamless service delivery across multiple regions. Responsibilities include coordinating asset collection, logistics, processing, data erasure, refurbishment, remarketing, recycling, and reporting in line with customer requirements and contractual commitments.
The Service Delivery Manager supports customer programs, monitors operational performance, manages escalations, and drives continuous improvement initiatives to enhance service quality, efficiency, and customer satisfaction. The ideal candidate is experienced in managing complex service operations and coordinating multiple stakeholders across international teams, with strong leadership, communication, organizational, and problem-solving skills.
Primary responsibilities:
Service Delivery Management
  • Manage daily service delivery operations across multiple regions and facilities to ensure consistent, high-quality execution.

  • Monitor and manage SLA performance, identifying risks and implementing corrective actions where necessary.

  • Ensure operational workflows run efficiently and align with customer expectations and contractual commitments.

  • Coordinate with operations, logistics, and service partners to ensure timely movement and processing of devices and materials.

  • Escalate and resolve operational or customer service issues in a timely and professional manner.

Operational Coordination & Process Improvement
  • Oversee work order creation, tracking, and management within internal systems.

  • Ensure accurate documentation, reporting, and maintenance of account records and action logs.

  • Identify operational bottlenecks and collaborate with teams to improve service delivery processes.

  • Drive continuous improvement initiatives to enhance efficiency, quality, and customer experience.

  • Support onboarding and coordination of new service or logistics partners where required

  • Work with logistics and service partners to arrange timely collection, transport, and delivery of materials and devices, preventing delays and maintaining SLA performance.

  • Support efforts to grow service expansion within accounts by providing insights, context, and customer feedback.

Customer & Account Management
  • Act as a primary point of contact for service-related customer communications and escalations.

  • Support account growth and service expansion opportunities by providing operational insights and customer feedback.

  • Participate in customer meetings, service reviews, and operational reporting discussions.

Qualifications and Competencies:
Core Competencies
  • Strong customer relationship management and communication skills.

  • Excellent communication skills in English.

  • Excellent organizational skills and attention to detail.

  • Ability to work collaboratively across functions and regions.

Technical Competencies
  • Proficiency in Microsoft Suite/Microsoft 365 (Word, Excel, Outlook, PowerPoint).

  • Ability to quickly learn and work with customer-specific portals and systems.

  • Understanding of ITAD, depot services, logistics coordination, or technology lifecycle management preferred.

Behavioral Competencies
  • High level of professionalism and customer focus.

  • Strong problem-solving abilities and proactive approach.

  • Ability to work under pressure and meet deadlines.

  • Adaptable and resourceful in dynamic situations.

  • Strong leadership and team collaboration skills

Required Experience:
  • 5+ years of experience in service delivery, customer operations, program coordination, or related operational management roles.

  • Experience within IT services, ITAD, technology lifecycle management, logistics, or related industries preferred.

  • Experience managing cross-functional operational processes and customer-facing service delivery activities.

  • Proven track record for improving operational performance and customer satisfaction.

  • Experience working within global or multi-regional environments preferred

Why should you join us
We want you to able to Be Your Best in your job - and we will support you in this. We're a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engaged, and fresh ideas are always welcomed.
Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you'll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.
And what's in it for you?
  • Recognition & Rewards - Bonus programs and excellence awards.

  • Continuous Learning - Development programs, coaching, and workshops.

  • Wellbeing Focus - Flexible culture, health initiatives, and work-life balance.

  • Purpose-Driven Work - Opportunities to contribute to sustainability and community projects.

  • Fun & Connection - Team challenges, sports activities, and annual events.

Contact details: For further questions, please contact our Hiring Manager, Ann Morris by email at ann.morris(at)3stepit.com. Please note we do not accept applications received via email.
Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible.
Please, notice that we are unable to provide sponsorship for this role. We look forward to hearing from you!
Locations Dallas Remote status Fully Remote Employment type Full-time

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