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Data Center Service Delivery Manager Jobs (NOW HIRING)

EOS

Data Center Operations Manager

Hillsboro, OR · On-site

The Data Center Operations Leader is responsible for leading a designated Data Center Pod ... Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role ...

3stepIT

Responsibilities include coordinating asset collection, logistics, processing, data erasure ... Manage daily service delivery operations across multiple regions and facilities to ensure ...

New

In-Telecom

Service Delivery Manager

Arlington, TX

Description The Service Delivery Manager is responsible for the day-to-day performance ... Use operational data to identify trends, performance gaps, and service risks. * Develop and execute ...

Astronomer

Service Delivery Manager

New York, NY · On-site

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is ... About the Role As a Service Delivery Manager, you play an important role in advancing the mission ...

NetApp

Service Delivery Manager

Morrisville, NC · On-site

Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery ... In addition, you will participate in project planning and data migration activities across multi ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

H5 Data Centers

Data Center Project Manager

Sunnyvale, CA · On-site

$125K - $130K/yr

Data Center Design * Mechanical * Electrical projects * Provide Management status of all active ... Responsible for facility service delivery to Colocation customers. * Accountable for infrastructure ...

Avertium

Service Delivery Manager

You will work directly as member of Avertium's Cyber Fusion Center to oversee delivery of Avertium ... If you would like more information about how your data is processed, please contact us. apply for ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

$60K - $85K/yr

Service Delivery Manager Clearwater Analytics is the fintech platform trusted by the world's largest investment managers, insurers, and asset owners to power their investment accounting and reporting.

T-Rex Solutions

Data Center Manager

Austin, TX · Hybrid

$165K/yr

Manage and support day-to-day data center operations, including incident response, service delivery, maintenance, upgrades, and operational coordination. * Ensure data center operations and ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

GDI Infotech

Service Delivery Manager

San Francisco, CA

$88K - $130K/yr

Regional Service Delivery & Client Success Manager The Regional Service Delivery & Client Success Manager ensures the delivery of technology services, both remotely and onsite, that contribute to ...

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How much do data center service delivery manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for data center service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Data Center Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Data Center Operations Manager

Hillsboro, OR • On-site

EOS
See more jobs at EOSexternal

Full-time

Re-posted 25 days ago

Job description

OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
The Data Center Operations Leader is responsible for leading a designated Data Center Pod consisting of up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of 200+ employees. Reporting to the Service Delivery Manager or Service Director ( depending on pod size) , this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and contractual SLA performance.
The Operations Leader serves as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio. This position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.
KEY RESPONSIBILITIES:
Operational Leadership
  • Lead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support.
  • Ensure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements.
  • Drive operational readiness, incident management, risk mitigation, business continuity, and service quality.
  • Oversee staffing, workforce planning, scheduling, capacity management, and operational execution.

Client Relationship Management
  • Serve as the primary operational contact for assigned customer stakeholders.
  • Build strong client relationships through consistent communication, transparency, and execution.
  • Lead operational reviews, executive business reviews, and quarterly business reviews (QBRs).
  • Present operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives.
  • Resolve customer escalations and identify opportunities to improve service delivery and customer satisfaction.

Leadership & Talent Development
  • Lead and develop a team of Service Leads, Technical Leads, and Data Center Technicians.
  • Drive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development.
  • Partner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth.
  • Foster a culture of accountability, teamwork, safety, customer service, and continuous improvement.

Operational & Financial Performance
  • Manage operational budgets, labor forecasting, overtime, resource utilization, and productivity.
  • Monitor operational performance using dashboards, KPIs, and scorecards.
  • Ensure compliance with company policies, customer requirements, safety standards, and audit readiness.
  • Drive Lean process improvements, automation, standardization, and operational efficiencies.

Performance Expectations
Success in this role is measured through the following performance scorecard:
  • SLA Performance (35%) - Contractual compliance, uptime, customer satisfaction, and service delivery.
  • Delivery & Throughput (20%) - Productivity, labor utilization, work completed versus forecast, and operational output.
  • Quality & Accuracy (15%) - First-time-right execution, QA/QC performance, audit compliance, and documentation accuracy.
  • Repair & Responsiveness (15%) - Ticket response time, incident management, MTTR, backlog reduction, and escalation management.
  • Governance & Reporting (10%) - Weekly and monthly operational reporting, dashboard accuracy, compliance, and audit readiness.
  • Continuous Improvement (5%) - Delivery of process improvements, automation opportunities, operational efficiencies, and a minimum of three improvement initiatives per quarter.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in business, Engineering, Information Technology, or a related field, or equivalent on the Job experience.
  • 8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations.
  • 5+ years managing multiple operational teams across geographically distributed sites.
  • Experience leading organizations of 100+ employees; experience managing 200+ employees is preferred.
  • Demonstrated success managing enterprise or hyperscale customer relationships.
  • Experience leading 24x7 operations with accountability for safety, service delivery, and operational performance.
  • Strong financial and business management skills, including budgeting, workforce planning, and operational forecasting.
  • Proven ability to lead organizational change and continuous improvement initiatives.

DESIRED QUALIFICATIONS
  • Experience supporting Managed service, IT Operations, and Business Operations.
  • Knowledge of ITIL service management principles.
  • Lean Six Sigma, PMP, or other project management certifications.
  • Experience with executive dashboards, KPI reporting, and business reviews.
  • Strong understanding of mission-critical infrastructure and data center operations.

What Success Looks Like
The successful candidate is a strategic, customer-focused leader who consistently delivers operational excellence through strong leadership, disciplined execution, and continuous improvement. They build high-performing teams, develop trusted client relationships, drive KPI performance, and ensure safe, scalable, and reliable operations across a complex multi-site hyperscale data center environment
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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