Data Ops Manager Jobs in Ohio (NOW HIRING)

Full-Time, 8:30a-5:00p M-F

Holland, OH. The role is hybrid after 60-day orientation period.

About the Role

The Data Manager is responsible for leading the product creation function within the department — overseeing the functional teams and supervising the Data Leads, who map, process, pre-clean, maintain static tables, and audit new and existing product data across digital and physical formats in pre-production.

This role ensures data is mapped, created, and prepared for production accurately, completely, and in accordance with company and vendor standards, while enforcing policies, establishing data-sharing rules, and troubleshooting data-related issues. The Data Manager partners closely with the Data Ops Manager, who leads the department’s product maintenance function (content transfers, linking, dynamic table maintenance, and field-level quality control), including shared ownership of data auditing responsibilities that span both functions. The Data Manager also assists with company and department-driven projects.

What you'll Do

• Directly manage and develop a team of format-based (SME) Leads who, in turn, manage their own format-specific coordinators and specialists.
• Understand and coordinate team members’ work assignments by setting task priorities to satisfy required production standards and deadlines.
• Identify and lead opportunities to optimize team workflows and processes — from day-to-day productivity and quality improvements to larger-scale innovation using modern data management solutions and tools.
• Oversee data creation and verification workflows from various sources, including MS Excel, APIs, and third-party providers, ensuring accuracy and completeness following company policies and procedures.
• Lead innovation efforts to optimize the efficiency of team workflows and/or services with modern data management solutions.
• Identify and take action to reconcile trending systemic data errors or workflow failures, or report them to the Director of Digital Operations.
• Address questions within the organization and department related to issues impeding production at required output standards.
• Monitor and report team productivity.
• Lead and coordinate data management projects, collaborating with cross-functional teams to meet project milestones and deadlines.
• Conduct regular data audits to identify discrepancies, inconsistencies, or errors in the product database.
• Ensure data quality through the execution of data cleaning procedures.
• Provide input to the Director of Digital Operations regarding team resource planning and participate in recruitment and hiring efforts.
• Review and approve data employee timecards and time-off requests per company policies.
• Oversee members of the data team, addresses team concerns, and complete requirements in ADP for team members including performance reviews.

What You Bring

• Strong people management skills.
• Must be detail-oriented, accurate, and have excellent follow-up skills.
• Have the ability to produce and publish documents such as process guidelines and rules for the department.
• Must be able to publish and maintain reports as requested.
• Intermediate Computer skills, including Microsoft Office 365 with particular emphasis on MS Excel.
• Be highly self-motivated, well-organized, and able to prioritize multiple projects and deadlines.
• Analytically minded, able to manipulate large data sets to gather insights and to work with the data team to structure new projects.
• Ability to leverage AI tools (Claude, CoPilot, Etc.) to improve workflows, documentation, and analyze information.
• The ability to manage large amounts of digital media assets.
• Effective communication skills, both oral and written, including the ability to communicate technical issues.
• Collaborative nature and willingness to work with team members from all disciplines.

Preferred Education & Experience:

• Bachelor’s degree in computer science, data science, related field, or equivalent experience.
• 3+ years of relevant experience in data development or analysis.
• 2+ years of leadership experience.
• Experience in Jira, programming languages like SQL, and visualization tools.
• Knowledgeable with master data management concepts (MDM), data housing, and integration concepts.

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly sit for extended periods of time.
• Perform repetitive motion-type tasks.
• Physically able to attend meetings, presentations, and training sessions.
• Ability to work on-site in a team environment.

About the company:

What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion.

Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital.

Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are.

We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Benefits:

• Medical, dental, & vision insurance
• Parental leave
• 401k + match
• Profit sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Holiday bonus
• Company performance bonus