Job Title: Clerk
Location: Newark, NJ 07102 (Onsite)
Job Type: Contract
Duration: 6 Months
Experience: Entry to Mid-level clerical experience
Job Overview
Our client is seeking a professional and personable Clerk to support their local office operations. This role serves as the first point of contact for individuals seeking vocational rehabilitation services, many of whom have multiple disabilities. The Clerk plays a mission-critical role in ensuring timely, compassionate, and efficient service delivery.
Key Responsibilities
- Answer phones and assist walk-in consumers at the local office
- Support counselors and supervisors with clerical duties related to consumer case loads
- Make appointments for counselors, supervisors, and management as needed
- Ensure timely communication regarding referral services and relevant information
- Address consumer concerns, requests, and complaints by routing to appropriate individuals
- Perform accurate data entry into the MIS system
- Learn and utilize various electronic and manual recording/information systems
- Perform other duties as required
Required Skills
- Proficiency in Microsoft Office Suite
- Strong decision-making and communication skills
- Professional phone and in-person communication abilities
- Data entry accuracy and attention to detail
Preferred Skills
- Competent professional manners and calm demeanor
- Ability to communicate professionally with the public, including individuals with disabilities
- Prior experience in a social services, healthcare, or government office setting
Location & Work Model
Fully onsite at 990 Broad Street, 2nd Floor, Newark, NJ 07102. Business Casual dress code. Core hours: 8:30 AM - 4:30 PM with unpaid lunch 12:00 PM - 1:00 PM.
Engagement Details