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Job Purpose: Serve as a key support resource for the Technical Support & Gunsmith manager by troubleshooting firearm-related issues with customers via telephone and email. Perform repairs and replacements in accordance with company policies and procedures, contributing to the achievement of departmental goals and operational efficiency.

ESSENTIAL JOB FUNCTIONS:
•    Provide timely, courteous and efficient customer service, including handling warranty claims and inquiries via phone and email, and collaborating with product experts to resolve issues
•    Repair firearms to factory specifications using hand tools and machinery, including grinders, drills, rotary tools, disk sanders and other types of equipment
•    Install firearm components using screws and hand tools; such as metallic or optical sights, pistol grips, recoil pads, and decorative parts of firearms
•    Operate equipment to grind, polish, and fit metal parts
•    Perform basic to intermediate-level wood and metal work to support firearm maintenance
•    Demonstrated ability to safely operate and discharge firearms in controlled environments to replicate scenarios and identify mechanical or operational issues
•    Maintain in-depth knowledge of CZ-USA products, materials, coatings, finishes and styles
•    Use company software systems proficiently to manage tasks and documentation
•    Identify, document, and report product issues, changes and new technical information; communicate effectively with internal teams and supervisors
•    Perform routine machine cleaning and maintenance; maintain a clean and organized work area
•    Safely handle and apply chemicals including solvent tanks, Ultrasonic, Snail / Lead
•    Support department colleagues as needed
•    Accurately complete and maintain all required paperwork and records in a timely manner
•    Participate in ongoing learning through educational opportunities and professional publications
•    Maintain regular and punctual attendance to support workflow continuity
•    Adhere to all company policies and procedures
•    Perform other duties as assigned by supervisor or manager

QUALIFICATIONS:
To perform this job successfully, you must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education   High School diploma or equivalent

Required Experience & Skills

•    Must have 1-3 years of armoring or firearms assembly experience
•    Strong interpersonal skills; friendly, approachable, motivated, with a strong work ethic and integrity 
•    Ability to multi-task, manage time effectively, and prioritize responsibilities 
•    Strong critical thinking and problem-solving abilities
•    Must understand firearm cycle of operations
•    Comprehensive understanding of CZ-USA’s products and applications
•    Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel 
•    Effective use of electronic communication tools (email, phone systems, etc.)
•    Fluent in spoken and written English
•    Willingness to work overtime as needed to support operational demands

Preferred Experience & Skills

•    Prior experience in customer service, preferably in a technical or retail setting 
•    Familiarity with firearms through professional experience 
•    Active participation in shooting sports or reloading, either as a hobby or trade

Supervisory Responsibilities   No

Travel Requirements   Up to 5%

Additional Eligibility Requirements

•    Must be at least 18 years old
•    Ability to legally possess firearms under applicable laws
•    Must know basic firearms safety
•    Ability to pass a criminal background test and drug test

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

The following are the physical requirements of this position, which all workers filling the position must be able to do or withstand each day:

Workload: This position is classified as heavy work: Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

Vision: Maintain close visual acuity for computer work, data analysis, reading, and color recognition.

Mobility and Movement: Walking for extended distances, standing for prolonged periods, and transitioning between positions such as stooping, kneeling, and crouching. 

Manual Agility and Reach: Reaching in various directions and using upper extremities to push, pull, lift, or carry objects. 

Strength and Endurance: Exerting physical effort to move items from one position to another, including lifting from low to high surfaces and applying sustained force during pushing or pulling tasks.

Dexterity: Perform tasks requiring fingering, grasping, feeling, and repetitive hand or wrist motions.

Communication: Speak clearly, follow and deliver detailed verbal instructions, and hear accurately (with or without correction).

Environment: Work in conditions that may include exposure to fumes, odors, dusts, mists, oils or gases.