Cybersecurity Incident Commander Jobs (NOW HIRING)

Job Summary:
JPMorganChase is one of the oldest financial institutions, providing innovative financial solutions globally. The Technology Support Lead will be a key member of the Cybersecurity & Technology Controls Incident Management & Response team, responsible for 24/7 incident management and response support to safeguard the firm's infrastructure against cybersecurity threats.
Responsibilities:
• Serve as a key member of the Cybersecurity & Technology Controls (CTC) Incident Management & Response (IMR) team within the Global Incident Command Center (GICC) and Security Operations Center (SOC), providing 24/7 support for incident management and response.
• Execute the Firm-wide Cybersecurity Incident Management Playbook to orchestrate actions during the lifecycle of cybersecurity events, aiming to prevent or mitigate impacts.
• Act as the frontline defense for cybersecurity incidents, ensuring effective and timely resolution of security issues against the firm's infrastructure.
• Collaborate with internal and external partners, including regulatory, compliance, privacy, and media communications teams, to manage incidents.
• Utilize command and control, communication, and documentation skills to ensure the stability, capacity, and resiliency of products.
• Work closely with Cybersecurity Operations Incident Response teams and Enterprise Technology Product and Engineering teams to mitigate and remediate events and incidents.
• Analyze operational metrics to identify process improvements and deliver constructive feedback to the team.
• Engage in continuous improvement of practices and processes, and participate in research, internal procedure uplift, and internal tools development.
Qualifications:
Required:
• Formal training or certification on technology support concepts and 5+ years applied experience
• Minimum of five years of experience in an Incident Management or Incident Response function in an enterprise environment.
• Demonstrated command and control, documentation, and communication skills in previous roles.
• Experience communicating technical topics both in writing and verbally to senior management from technical and non-technical backgrounds.
• Ability to work closely with business, technology, and project management partners to execute projects and improvements for the CTC IMR team.
• Strong understanding of the ITIL framework and experience with incident management tools.
• Basic understanding of various operating systems, network fundamentals, cyber tools, and cloud architecture.
• High-level understanding of cybersecurity attack frameworks, such as MITRE ATT&CK and Cyber Kill Chain.
• Ability to exercise excellent judgment and decision-making skills under pressure and know when to escalate issues.
• Ability to influence senior technology managers across organizational boundaries through formal and informal channels.
• Proactive with a strong bias for action, naturally inquisitive, and committed to continuous improvement.
Preferred:
• Demonstrated ability to multitask and prioritize in a stressful environment; results-oriented.
• Ability to use available mainstream AI tools to increase productivity and innovate existing processes.
• ITIL Certification.
• Baseline cybersecurity certifications, such as Security+ or Google Cybersecurity Certificate.
• Awareness of the wider roles of interconnecting cybersecurity teams and collaboration with teams like Forensics, Threat Intelligence, Penetration Testing, and Vulnerability Management.
• Experience with delivering constructive feedback to a team on a continuous basis.
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.