Milford, DE · On-site
$31.25 - $38.46/hr
... cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)--a ... WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first ...
Milford, DE · On-site
$31.25 - $38.46/hr
... cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)--a ... WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first ...
$68.6K - $77.1K
3% of jobs
$77.1K - $85.6K
0% of jobs
$85.6K - $94.1K
3% of jobs
$94.1K - $102.6K
7% of jobs
$102.6K - $111.1K
10% of jobs
$112.8K is the 25th percentile. Wages below this are outliers.
$111.1K - $119.6K
5% of jobs
$119.6K - $128.1K
18% of jobs
The median wage is $129.8K / yr.
$128.1K - $136.6K
16% of jobs
$144.5K is the 75th percentile. Wages above this are outliers.
$136.6K - $145.1K
14% of jobs
$145.1K - $153.6K
13% of jobs
$153.6K - $162.1K
11% of jobs
$68.6K
$129K
$162.1K
Professionals in Cyber Security Software Sales often face challenges such as keeping up with rapidly evolving security technologies, educating clients who may have limited technical knowledge, and differentiating their products in a crowded market. Daily responsibilities may involve extensive client outreach, collaboration with technical teams to tailor solutions, and ongoing professional development to stay current on threats and compliance trends. Success in this role requires perseverance, adaptability, and a proactive approach to understanding both the technology and the unique needs of each customer. Working closely with engineers, product managers, and marketing teams is common to ensure effective client solutions and sales results.
A Cyber Security Software Sales job involves selling cybersecurity solutions, such as firewalls, antivirus software, and threat detection tools, to businesses and organizations. Sales professionals in this field identify potential clients, demonstrate product benefits, and help organizations strengthen their security posture. They often work closely with IT and security teams to understand customer needs and recommend the best solutions. Strong communication, technical knowledge, and the ability to explain complex security concepts are essential in this role.
To thrive in Cyber Security Software Sales, you need a solid background in sales strategies, cyber security concepts, and business development, often supported by a bachelor’s degree and industry experience. Familiarity with CRM systems, security software solutions, and certifications such as CompTIA Security+ or CISSP can be advantageous. Excellent communication, relationship-building, and negotiation skills help professionals stand out in this competitive field. These competencies are crucial for understanding client needs, effectively presenting complex products, and achieving sales targets in a technical marketplace.
$31.25 - $38.46/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
7.8
Based on 72 frontline employees who took The Breakroom Quiz
88th of 223 rated it services
Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Customer Experience Team and why join?
WWT's Customer Experience (CX) -- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors.
CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -- Software Lifecycle an area of great opportunity for potential candidates.
What will you be doing?
As the Customer Experience Operations Analyst, your key areas of focus will be:
As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Additionally you will train team members on proper procedures within Gainsight.
Responsibilities:
Gainsight Admin
o Journey Orchestrator
o Data Designer
o Rule Management/Creation
o Reporting Accuracy
o Dashboard
o Develop periodic surveys and measure success
o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms
Digital Driver
o Digital Touchpoint
o Surveys
Communication
Qualifications:
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $65,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.
If you have any questions or concerns about this posting, please email taposting@wwt.com
World Wide Technology is an Equal Opportunity Employer.
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