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Cxa Jobs (NOW HIRING)

The Guardian Life Insurance Company of America

NY · On-site

$99.15 - $162.88/hr

Job Overview As a Senior Operations Manager, you will report directly to the Head of CXA Operations and Enablement and help Consumer Experience & Advocacy (CXA) COE modernize their operating and ...

Mechanical Solutions

Commissioning Manager | TWC

Haskell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Coordinate with Owner, CxA, Design Team, AHJs, and trade partners to align commissioning strategies and schedules * Develop and manage commissioning plans, schedules, and milestones aligned with ...

Pkaza

Data Center Construction QA / QC Manager

Columbus, OH · On-site

$78K - $104K/yr

  • Medical

  • Retirement

The QA/QC Manager will coordinate the Cx Schedule with the Master Schedule and report the status of the site CxA to senior leadership and our clients. The candidate should be experienced in leading ...

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How much do cxa jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for cxa in the United States is $24.04, according to ZipRecruiter salary data. Most workers in this role earn between $23.80 and $24.28 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Customer Experience Associate (CXA)?

To thrive as a Customer Experience Associate, you typically need strong communication skills, problem-solving abilities, and a background in customer service or a related field. Familiarity with CRM systems, help desk software, and basic office applications is often required. Empathy, patience, and adaptability are standout soft skills that help build positive relationships with customers. These competencies are crucial for delivering exceptional service, resolving issues efficiently, and ensuring customer satisfaction in a competitive market.

What is a Customer Experience Associate (CXA)?

CXA stands for Customer Experience Associate. CXAs are professionals who interact directly with customers to help resolve their issues, answer questions, and ensure a positive overall experience with a company's products or services. Their role often includes handling customer inquiries via phone, email, or chat, troubleshooting problems, and providing feedback to internal teams. CXAs play a key part in building customer loyalty and improving company reputation through excellent service.

What are common challenges faced by a Customer Experience Associate (CXA) and how can they be addressed?

Customer Experience Associates often encounter challenges such as managing high call volumes, handling difficult customer interactions, and maintaining consistent service quality. To address these issues, it's important to develop strong communication and problem-solving skills, as well as to become familiar with company policies and support systems. Regular training, peer support, and feedback from supervisors can also help CXAs improve their performance and job satisfaction.

What is the difference between Cxa vs Customer Support Specialist?

AspectCxaCustomer Support Specialist
Required credentialsCustomer service experience, communication skills, sometimes certifications in customer experienceCustomer service experience, communication skills, often similar certifications
Work environmentCall centers, retail, online support platformsCall centers, retail stores, online support roles
Employer and industry usageTech companies, retail, service industriesRetail, tech, service industries
Common search and comparison intentUnderstanding roles, career paths, job requirementsSimilar customer service roles, career advancement

Both Cxa and Customer Support Specialist roles focus on delivering excellent customer service, often requiring similar skills and certifications. Cxa roles tend to emphasize customer experience management, while Customer Support Specialists focus more on direct support and issue resolution. The choice depends on whether you want to specialize in customer experience strategy or hands-on support.

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What states have the most Cxa jobs?

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Cxa jobs near you
Infographic showing various Cxa job openings in the United States as of August 2026, with employment types broken down into 6% As Needed, 93% Full Time, and 1% Part Time. Highlights an 89% Physical, 7% Hybrid, and 4% Remote job distribution, with an average salary of $50,000 per year, or $24 per hour.

Commissioning Agent/Startup Manager

SRE ENGINEERING DPC

Manhattan, NY • On-site

$110K - $155K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Paid time off
  • Vision insurance

Commissioning Authority (CxA) – Owls Head Wastewater Treatment Facility (OH-95)
Location: New York, NY (Brooklyn)
The Project

The New York City Department of Environmental Protection (DEP) has authorized the replacement of a  Substation at a Brooklyn Wastewater Treatment Facility. We are seeking a qualified Commissioning Authority Agent/Engineer to oversee the commissioning of this critical infrastructure project.
Key Responsibilities

As the CxA, you will act as an independent party responsible for overseeing, documenting, and coordinating the systematic commissioning process. Your primary duties will include:
  • Planning & Leadership: Organize and lead the commissioning team, which includes representatives from DEP, NYPA, Arcadis (Design/Engineering), and the Contractor .
  • Documentation: Develop and maintain the Preliminary and Final Construction Commissioning Plans.
  • Technical Review: Review Contractor submittals, performance expectations, and Operation and Maintenance (O&M) Manuals for compliance with the Basis of Design (BoD) and Contract Documents.
  • Testing & Verification: * Develop test checklists and report forms for each system.
    • Witness and document start-up and functional performance tests.
    • Manage an Issues Log to track and resolve design, installation, and performance variances.
  • Meetings & Coordination: Conduct initial coordination meetings, bi-weekly meetings during commissioning, pre-testing meetings, and training preparation conferences.
  • Final Handover: Compile the comprehensive Systems Manual and the Final Commissioning Report. Certify when the work has achieved Substantial Completion relative to commissioning.

Systems to be Commissioned

The CxA will oversee the commissioning of the following as-built systems and equipment:
  • Electrical: Switchgear, Substation Monitoring Panels, Transformers, and Battery Systems 
  • Renewable Energy: Photovoltaic (PV) system.
  • HVAC: Full HVAC components and systems.
  • Lighting: Indoor and outdoor lighting systems .
  • Life Safety & Utilities: Fire Alarm Systems and Sump Pumps.
Candidate Requirements
Experience: 
  • Substation Experience Preferred
  • NYPA/DEP Experience Preferred
  • Demonstrated ability to coordinate diverse project stakeholders, including DEP operations staff and Arcadis engineering teams.
  • Compliance Knowledge: Familiarity with ISI Envision certification requirements and NYC DEP standards is highly preferred.
  • Technical Reporting: Proven track record in developing detailed commissioning plans, progress reports, and systems manuals.