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Cx Jobs in Quebec (NOW HIRING)

Miratech

Delivery Director

Montreal, QC · On-site +1

Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments. * Strong executive-level stakeholder management, customer relationship management, and ...

SAP

Au sein de la famille CX Order Management Services , l'équipe Order Sales Transfer & Audit combine rigueur professionnelle et esprit d'équipe. Il s'agit d'une occasion de développer vos ...

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Showing results 41-60

All JobsCx JobsCx Jobs in Quebec

Cx information

See Quebec salary details

$24.5K

$118.2K

$217K

How much do cx jobs pay per year?

As of Sep 6, 2026, the average yearly pay for cx in Quebec is $118,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx position?

To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.

What are the typical career advancement opportunities for a Cx professional?

As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.

What are the most commonly searched types of Cx jobs in Quebec?

The most popular types of Cx jobs in Quebec are:

What are popular job titles related to Cx jobs in Quebec?

For Cx jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Cx jobs in Quebec look for?

The top searched job categories for Cx jobs in Quebec are:

Cx jobs near you
Infographic showing various Cx job openings in Quebec as of August 2026, with employment types broken down into 73% Full Time, 16% Part Time, and 11% Contract. Highlights an 80% Physical, 4% Hybrid, and 16% Remote job distribution, with an average salary of $118,158 per year, or $56.8 per hour.

Operations Specialist, Project Management & Sales

WSP

Montreal, QC • On-site

Full-time

Re-posted 27 days ago

Key responsibilities

  • Assist in managing incident management processes to resolve operational issues promptly and within service level agreements.

  • Handle access request management, including monitoring downgrades, deactivations, and advising on subscription and license requirements.

  • Oversee the health and performance of Oracle Fusion environments, collaborating with vendors and technical teams to ensure system stability and performance.

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

18th of 72 rated business consultants

Job description

What if you could redefine what's possible? With us, you can.
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
We are the home of ambitious, passionate, and innovative world shapers.
With an unmatched breadth and depth of engineering, advisory and sciencebased expertise, our global minds unite to power local solutions.
We are pathfinders and impact makers.
We are Visioneers.
We are WSP.
The Opportunity
Build the Future with Us
As an Operations Specialist, Project Management & Sales; you will play a critical role in supporting the Opportunity to Cash (O2C) function within WSP's Horizon Program. Working closely with global stakeholders, you will help ensure the stability, performance, and continuous improvement of Oracle Fusion CX and PPM operational environments. This role offers the opportunity to influence enterprisewide processes, enhance service delivery, and contribute to a bestinclass operational support model across regions.
Your Impact
  • Assist in the management of incident (INC) management processes to address and resolve operational issues promptly and within defined service level agreements and targets.
  • Handle access request management, including monitoring downgrades and deactivations, and advising on subscription and license requirements.
  • Manage license subscription processes to ensure compliance and costeffectiveness.
  • Participate in the RPL forum to support discussions and enterprise decisionmaking.
  • Provide performance management and operational oversight for the AMS team.
  • Ensure security management and compliance, maintaining audit trails across all operational processes.
  • Collaborate with Organisational Change Management (OCM), Solution Architects, and regional teams to integrate solutions effectively into operations.
  • Enforce enhancement request processes through ServiceNow, preventing backchanneling.
  • Support the operational support strategy for the Oracle Fusion environment.
  • Provide leadership and collaborate with Global Process Leads to advance the objectives of the Horizon Platform Operations team.
  • Identify areas of improvement within functional areas and partner with Operations and Enhancement Leads to prioritize valueadded deliverables.
  • Work with vendors and WSP Horizon technical teams to oversee the health and performance of Oracle Fusion, increasing availability, reliability, and firstcall resolution.
  • Support monthly operations scorecards using a datadriven approach to identify trends, root causes, progress, and recommended next steps.
  • Help identify monthly capacity requirements to ensure support teams meet inflow demand and backlog SLA targets.
  • Collaborate crossfunctionally to drive repeatable and efficient process improvements.
  • Provide functional solution expertise within Oracle Fusion modules and support advanced technical solutions, testing, batch processing, and patching reviews.
  • Identify design issues and work with business partners, process leads, solution architects, and business analysts to develop viable alternatives.
  • Support crossfunctional alignment across all inscope processes and interdependencies.
  • Work closely with functional leaders to ensure system stability and performance aligned with design intent.
  • Monitor and track systems to ensure timely resolution of issues.
  • Partner with functional and testing teams to deliver highquality, timely outcomes and address crossfunctional impacts.
  • Cooperate with Audit, Security, and Compliance teams to meet IT Governance Controls (52109).
  • Ensure adherence to security policies across operations.
  • Contribute to a strong and diverse team, leveraging complementary skills and perspectives to achieve operational goals.
The Skills That Set You Apart
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5 years of specialization in operations management, ideally within sales and/or project management environments.
  • Strong analytical capabilities with the ability to interpret data and drive informed decisions.
  • Demonstrated experience in process optimization, effectiveness, and continuous improvement.
  • Experience supporting large, multinational operational environments.
  • Excellent communication and leadership skills with the ability to collaborate across functions and regions.
  • Knowledge of compliance, audit, and security management practices.
  • Experience with ServiceNow, Jira, or similar enhancement request platforms.
Why Choose WSP?
Why Choose WSP? We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
  • Proudly Canadian - we are a Top 100 Employer in Canada for 2026.
  • A global community of brilliant minds - your next idea, mentor, or opportunity is always within reach.
  • Limitless opportunities start here. Whether it's across the country or around the globe, we help you tailor your role to match your ambition - because your growth drives ours.
  • Flexible work, real balance - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours.
#WeAreWSP
Compensation
Compensation:
AB, BC, NT, NU, SK & YT: $98,800 - $130,800
MB & ON: $90,100 - $124,100
NB, NL, NS, PE & QC: $89,200 - $118,500

Disclosure:
The final salary awarded for this role may vary from the above range based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business purposes.
Ready to Shape the Future?
Join WSP and help deliver operational excellence that powers projects, supports communities, and advances humanity - across Canada and beyond.
#LI-Hybrid
At WSP, we exist to shape communities to advance humanity.
It's why we bring people together who are wired to solve complex challenges - engineers, scientists, advisors, and technical experts who are driven by a common passion - to redefine what's possible and shape what comes next. We are Visioneers.
As one of the world's leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair deep local knowledge with global insights to pioneer solutions designed to leave a lasting, positive impact.
At WSP, you'll join a community of brilliant minds that push boundaries every day - applying deep expertise and fuelling innovation to help create a more connected and resilient future. Here, your ideas are valued, your growth is supported, and you are encouraged to bring your authentic self to work. We empower our people to collaborate across disciplines, challenge the status quo, and shape a career with purpose.
Join us.
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations. Full details here.
Some safety-sensitive positions involve fieldwork and may include work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. Full details here.

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