... CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking
... CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking
Delivery Director
Montreal, QC · On-site +1
Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments. * Strong executive-level stakeholder management, customer relationship management, and ...
New
Quick apply
Delivery Director
Montreal, QC · On-site +1
Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments. * Strong executive-level stakeholder management, customer relationship management, and ...
New
Working closely with global stakeholders, you will help ensure the stability, performance, and continuous improvement of Oracle Fusion CX and PPM operational environments. This role offers the ...
Working closely with global stakeholders, you will help ensure the stability, performance, and continuous improvement of Oracle Fusion CX and PPM operational environments. This role offers the ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. Bonne compréhension des principes de base en SEO. Compréhension globale des indicateurs de performance clés ( KPIs ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. Bonne compréhension des principes de base en SEO. Compréhension globale des indicateurs de performance clés ( KPIs ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. Bonne compréhension des principes de base en SEO. Compréhension globale des indicateurs de performance clés ( KPIs ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. Bonne compréhension des principes de base en SEO. Compréhension globale des indicateurs de performance clés ( KPIs ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. * Bonne compréhension des principes de base en SEO. * Compréhension globale des indicateurs de performance clés ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. * Bonne compréhension des principes de base en SEO. * Compréhension globale des indicateurs de performance clés ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. * Bonne compréhension des principes de base en SEO. * Compréhension globale des indicateurs de performance clés ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. * Bonne compréhension des principes de base en SEO. * Compréhension globale des indicateurs de performance clés ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. * Bonne compréhension des principes de base en SEO. * Compréhension globale des indicateurs de performance clés ...
Sens aigu de l'expérience utilisateur (UX/CX) et orientation vers la conversion. * Bonne compréhension des principes de base en SEO. * Compréhension globale des indicateurs de performance clés ...
WHAT WE ARE LOOKING FOR * 10+ years of experience in Customer Experience (CX), Service Design, UX, User Research, or related disciplines. * Strong expertise in Human-Centered Design, Service Design ...
WHAT WE ARE LOOKING FOR * 10+ years of experience in Customer Experience (CX), Service Design, UX, User Research, or related disciplines. * Strong expertise in Human-Centered Design, Service Design ...
Validate product concepts through consumer testing and feedback loops with the Insights and CX teams to ensure market readiness.Define and refine product USPs to ensure differentiation and alignment ...
Quick apply
Validate product concepts through consumer testing and feedback loops with the Insights and CX teams to ensure market readiness.Define and refine product USPs to ensure differentiation and alignment ...
... CX integrity. Proven ability to define and scale modern software operating models, including Agile, DevOps, CI/CD, and platform-based architectures. Strong leadership presence with the ability to ...
... CX integrity. Proven ability to define and scale modern software operating models, including Agile, DevOps, CI/CD, and platform-based architectures. Strong leadership presence with the ability to ...
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...
Ground Support Equipment Technician - (CAT 23)
Dorval, QC · On-site
CA$39.12/hr
Airports Canada & CX Strategy Category: Unionized (IAMAW) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a ...
Ground Support Equipment Technician - (CAT 23)
Dorval, QC · On-site
CA$39.12/hr
Airports Canada & CX Strategy Category: Unionized (IAMAW) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a ...
Team Lead, BPO Services (Bilingual)
Saint-jean-sur-richelieu, QC · On-site
CA$60K/yr
The BPO Onsite Team Lead reports directly to the BPO Senior Manager who reports to the Customer Success Director who reports to the Executive Vice President CX Practice who reports to the Executive ...
Team Lead, BPO Services (Bilingual)
Saint-jean-sur-richelieu, QC · On-site
CA$60K/yr
The BPO Onsite Team Lead reports directly to the BPO Senior Manager who reports to the Customer Success Director who reports to the Executive Vice President CX Practice who reports to the Executive ...
Connaissance des logiciels RSLogix 5000 et/ou CX-Programmer * Certificat en appareillage ou licence C, un atout. * Capable de travailler avec un minimum de supervision, autonome et oriente SST.
Connaissance des logiciels RSLogix 5000 et/ou CX-Programmer * Certificat en appareillage ou licence C, un atout. * Capable de travailler avec un minimum de supervision, autonome et oriente SST.
Solid understanding of embedded systems and hardware/software integration, with the ability to navigate constraints while maintaining CX integrity. * Proven ability to define and scale modern ...
Solid understanding of embedded systems and hardware/software integration, with the ability to navigate constraints while maintaining CX integrity. * Proven ability to define and scale modern ...
... CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
New
... CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
New
Solid understanding of embedded systems and hardware/software integration, with the ability to navigate constraints while maintaining CX integrity. * Proven ability to define and scale modern ...
Solid understanding of embedded systems and hardware/software integration, with the ability to navigate constraints while maintaining CX integrity. * Proven ability to define and scale modern ...
Solid understanding of embedded systems and hardware/software integration, with the ability to navigate constraints while maintaining CX integrity. * Proven ability to define and scale modern ...
Solid understanding of embedded systems and hardware/software integration, with the ability to navigate constraints while maintaining CX integrity. * Proven ability to define and scale modern ...
Bilingual Customer Experience Specialist - Full Time
Quebec, QC · On-site
CA$19.88/hr
Airports Canada & CX Strategy Category : Unionized (UNIFOR) Job type: Full-Time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec ...
Bilingual Customer Experience Specialist - Full Time
Quebec, QC · On-site
CA$19.88/hr
Airports Canada & CX Strategy Category : Unionized (UNIFOR) Job type: Full-Time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec ...
Cx information
See Quebec salary details
$24.5K - $42K
8% of jobs
$42K - $59.5K
7% of jobs
$59.5K - $77K
7% of jobs
$82.6K is the 25th percentile. Wages below this are outliers.
$77K - $94.5K
7% of jobs
$94.5K - $112K
15% of jobs
The median wage is $117.3K / yr.
$112K - $129.5K
15% of jobs
$141.5K is the 75th percentile. Wages above this are outliers.
$129.5K - $147K
21% of jobs
$147K - $164.5K
9% of jobs
$164.5K - $182K
5% of jobs
$182K - $199.5K
3% of jobs
$199.5K - $217K
1% of jobs
$24.5K
$118.2K
$217K
How much do cx jobs pay per year?
What are the typical career advancement opportunities for a Cx professional?
As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.
What are the key skills and qualifications needed to thrive in the Cx position?
To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.
What is a customer experience job role?
What are the different types of customer experience jobs?

Full-time
Re-posted 7 days ago
Job description
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
You'll be joining CIBC's Personal and Small Business Banking team. You'll be working in a fast-paced environment where you'll play a key role in helping your clients achieve their goal of home ownership.As aMobile Mortgage Advisor Assistant, you'll assist the Mortgage Advisorin building their own business.This role operates within a home office environment with the provision of a CIBC laptop.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.
How you'll succeed
Client Engagement- Respond to client inquiries and facilitate the mortgage application process.
Administrative Support- Assist the Mortgage Advisor in activities to support their business.
Business Development Support - Assist with marketing and business development activities, which are designed to facilitate new business, by identifying, andattracting clients to the Mortgage Advisor.
Who you are
You put our clients first.You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You can demonstrate experience in Microsoft Office (Excel, Word, PowerPoint) and ideally have experience in residential mortgages.
You're passionate about people.You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
Values matter to you.You bring your real self to work and you live our values - trust, teamwork, and accountability.
You're fluent in French and English to support business operations outside of Quebec, Canada.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-06-29Job Location
Quebec VIRTUALEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction BankingAbout Canadian Imperial Bank of Commerce
Sourced by ZipRecruiter
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
Toronto, ON, CA