Where you belong You will be part of Data Labs within the CX Office of the CTO, a strategic organization embedded in SAP Customer Experience. We define the AI strategy and architecture vision for ...
Where you belong You will be part of Data Labs within the CX Office of the CTO, a strategic organization embedded in SAP Customer Experience. We define the AI strategy and architecture vision for ...
Founding Enterprise Account Executive, Voice AI
Montreal, QC · Remote
CA$80K - CA$100K/yr
Navigate complex, multi-stakeholder enterprise environments, CX leadership, IT, procurement, and C-suite, simultaneously. * Build compelling business cases anchored to cost reduction, call deflection ...
Founding Enterprise Account Executive, Voice AI
Montreal, QC · Remote
CA$80K - CA$100K/yr
Navigate complex, multi-stakeholder enterprise environments, CX leadership, IT, procurement, and C-suite, simultaneously. * Build compelling business cases anchored to cost reduction, call deflection ...
Where you belong You will be part of Data Labs within the CX Office of the CTO, a strategic organization embedded in SAP Customer Experience. We define the AI strategy and architecture vision for ...
Where you belong You will be part of Data Labs within the CX Office of the CTO, a strategic organization embedded in SAP Customer Experience. We define the AI strategy and architecture vision for ...
Rattaché(e) au responsable senior des services partagés CX, l'analyste des opérations (spécialisé(e) en finance) joue un rôle clé dans la promotion d'une prise de décision fondée sur les ...
Quick apply
Rattaché(e) au responsable senior des services partagés CX, l'analyste des opérations (spécialisé(e) en finance) joue un rôle clé dans la promotion d'une prise de décision fondée sur les ...
Agent de service a la clientele a distance francais/anglais | Remote French/English Customer Serv...
Montreal, QC · Remote
CA$17/hr
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping ...
Agent de service a la clientele a distance francais/anglais | Remote French/English Customer Serv...
Montreal, QC · Remote
CA$17/hr
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping ...
Soutien technique a l'experience client - Bilingue canadien-francais/ Customer Experience Tech Su...
Montreal, QC · On-site
CA$21.50/hr
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping ...
Soutien technique a l'experience client - Bilingue canadien-francais/ Customer Experience Tech Su...
Montreal, QC · On-site
CA$21.50/hr
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping ...
Representant en recouvrement des soins financiers / Financial Care Recovery Representative
Montreal, QC · On-site
CA$19/hr
A propos de nous Nous sommes le plus grand fournisseur de CX appartenant a des minorites, offrant des experiences centrees sur le numerique et les personnes pour certaines des marques les plus ...
Representant en recouvrement des soins financiers / Financial Care Recovery Representative
Montreal, QC · On-site
CA$19/hr
A propos de nous Nous sommes le plus grand fournisseur de CX appartenant a des minorites, offrant des experiences centrees sur le numerique et les personnes pour certaines des marques les plus ...
Agent de service a la clientele a distance anglais/espagnol - Remote English/Spanish Customer Ser...
Montreal, QC · Remote
CA$17/hr
A propos de nous Nous sommes le plus grand fournisseur de CX appartenant a des minorites, offrant des experiences centrees sur le numerique et les personnes pour certaines des marques les plus ...
Agent de service a la clientele a distance anglais/espagnol - Remote English/Spanish Customer Ser...
Montreal, QC · Remote
CA$17/hr
A propos de nous Nous sommes le plus grand fournisseur de CX appartenant a des minorites, offrant des experiences centrees sur le numerique et les personnes pour certaines des marques les plus ...
Soutien technique a l'experience client/ Customer Experience Tech Support
Montreal, QC · On-site
CA$20/hr
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping ...
Soutien technique a l'experience client/ Customer Experience Tech Support
Montreal, QC · On-site
CA$20/hr
About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping ...
TON ROLE * Definir et mettre en oeuvre la strategie CX ainsi que le modele d'affaires du Service a la clientele; * Optimiser les processus, les indicateurs de performance et les pratiques ...
TON ROLE * Definir et mettre en oeuvre la strategie CX ainsi que le modele d'affaires du Service a la clientele; * Optimiser les processus, les indicateurs de performance et les pratiques ...
With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go ...
New
With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go ...
New
With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go ...
New
With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go ...
New
Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; * Optimiser les processus, les indicateurs de performance et les pratiques opérationnelles ...
Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; * Optimiser les processus, les indicateurs de performance et les pratiques opérationnelles ...
TON RÔLE Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; Optimiser les processus, les indicateurs de performance et les pratiques ...
TON RÔLE Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; Optimiser les processus, les indicateurs de performance et les pratiques ...
Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; * Optimiser les processus, les indicateurs de performance et les pratiques opérationnelles ...
Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; * Optimiser les processus, les indicateurs de performance et les pratiques opérationnelles ...
Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; * Optimiser les processus, les indicateurs de performance et les pratiques opérationnelles ...
Définir et mettre en oeuvre la stratégie CX ainsi que le modèle d'affaires du Service à la clientèle; * Optimiser les processus, les indicateurs de performance et les pratiques opérationnelles ...
Nous sommes la recherche d'un(e) Coordonnateur(trice) Cx pour soutenir nos projets d'envergure et assurer la coordination des diffrentes tapes de mise en service. Responsabilits principales
Quick apply
Nous sommes la recherche d'un(e) Coordonnateur(trice) Cx pour soutenir nos projets d'envergure et assurer la coordination des diffrentes tapes de mise en service. Responsabilits principales
French Speaking Customer Service Representative
Quebec, QC · On-site
CA$20 - CA$21/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...
Quick apply
French Speaking Customer Service Representative
Quebec, QC · On-site
CA$20 - CA$21/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...
Nous sommes a la recherche d'un(e) Coordonnateur(trice) Cx pour soutenir nos projets d'envergure et assurer la coordination des differentes etapes de mise en service. Responsabilites principales
Nous sommes a la recherche d'un(e) Coordonnateur(trice) Cx pour soutenir nos projets d'envergure et assurer la coordination des differentes etapes de mise en service. Responsabilites principales
Ramp Agent (Station Attendant) - Airport - Part-Time - Proactive hiring
Quebec, QC · On-site
CA$23.36/hr
Airports Canada & CX Strategy Category: Unionized (IAMAW) Job type: Part-time Plus shift premiums: Afternoon - $1.00 for each hour worked between 18:00 and 23:00. Midnight - $1.50 for each hour ...
Ramp Agent (Station Attendant) - Airport - Part-Time - Proactive hiring
Quebec, QC · On-site
CA$23.36/hr
Airports Canada & CX Strategy Category: Unionized (IAMAW) Job type: Part-time Plus shift premiums: Afternoon - $1.00 for each hour worked between 18:00 and 23:00. Midnight - $1.50 for each hour ...
Cx information
See Quebec salary details
$24.5K - $42K
8% of jobs
$42K - $59.5K
7% of jobs
$59.5K - $77K
7% of jobs
$82.6K is the 25th percentile. Wages below this are outliers.
$77K - $94.5K
7% of jobs
$94.5K - $112K
15% of jobs
The median wage is $117.3K / yr.
$112K - $129.5K
15% of jobs
$141.5K is the 75th percentile. Wages above this are outliers.
$129.5K - $147K
21% of jobs
$147K - $164.5K
9% of jobs
$164.5K - $182K
5% of jobs
$182K - $199.5K
3% of jobs
$199.5K - $217K
1% of jobs
$24.5K
$118.2K
$217K
How much do cx jobs pay per year?
What are the key skills and qualifications needed to thrive in the Cx position?
To thrive as a Cx (Customer Experience) professional, you need a solid understanding of customer service principles, user experience strategies, and data analysis, usually supported by a degree in business, marketing, or a related field. Familiarity with CRM systems like Salesforce, customer feedback tools, and analytics platforms such as Google Analytics is highly valuable. Strong communication, problem-solving abilities, and a customer-centric mindset are essential soft skills. These contribute directly to enhancing customer satisfaction and loyalty, which are critical for business growth.
What are the typical career advancement opportunities for a Cx professional?
As a Cx (Customer Experience) professional, you can grow into roles such as Customer Experience Manager, CX Strategist, or Head of Customer Experience, depending on your experience and skill set. Many organizations also offer paths to move into adjacent areas like product management, marketing, or customer success leadership. Advancement is often based on demonstrated ability to improve customer satisfaction metrics, lead cross-functional initiatives, and drive strategic projects. Proactively seeking training and mentorship within your organization can further support your career development in this field.
What are the most commonly searched types of Cx jobs in Quebec?
The most popular types of Cx jobs in Quebec are:
What are popular job titles related to Cx jobs in Quebec?
For Cx jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Cx jobs in Quebec look for?
The top searched job categories for Cx jobs in Quebec are:

Job description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Data and Applied Scientist
The context engine that makes AI enterprise ready.
Anyone can build an AI agent. What makes SAP's agents different is accuracy grounded in the richest enterprise data and process context in the world. As a Data and Applied Scientist at SAP, you'll build the context engine grounded in SAP’s Business ontology: the semantic infrastructure that transforms raw business data into the knowledge layer powering SAP's AI agents and assistants.
Where you belong
You will be part of Data Labs within the CX Office of the CTO, a strategic organization embedded in SAP Customer Experience. We define the AI strategy and architecture vision for next-generation CX solutions and ensure seamless integration across the SAP ecosystem. Our team works collaboratively across SAP product units, engages deeply in technology strategy, and partners closely with customers and external communities. We strive to create meaningful impact through world-class architecture, innovation, and industry-driven expertise.
What you'll build
The semantic and contextual foundation of SAP's AI. While generic AI agents operate on surface-level patterns, SAP agents are accurate because they understand the real semantics of enterprise business master data, process flows, and domain relationships. You'll build and scale the layer that makes that possible.
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Design and maintain enterprise ontologies and semantic models that give AI agents accurate, grounded understanding of SAP and connected business landscapes harmonizing data from SAP, Salesforce, Workday, ServiceNow, MES/IoT systems, and external providers into unified semantic layers.
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Build AI capabilities including RAG pipelines, embeddings, vector databases, and enterprise knowledge grounding that make SAP's agents accurate and reliable in production.
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Develop AI capabilities including generative AI and LLM-based solutions using enterprise business data, knowledge graphs, business process intelligence, and other structured and unstructured data assets.
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Leverage SAP's deep data and process context including SAP data models, metadata structures, and business process semantics across Order-to-Cash, Procure-to-Pay, Record-to-Report, and Plan-to-Produce to ground AI solutions in real enterprise reality.
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Work with cloud and data platforms including Databricks, SAP Datasphere, SAP HANA Cloud, AWS, Azure, and GCP to support reliable, scalable AI workflows.
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Partner across product, engineering, business, and customer-facing teams to translate ambiguous business challenges into concrete AI solutions from concept through deployment and continuous improvement.
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Apply machine learning, deep learning, and statistical modeling to develop and evaluate AI solutions using real-world enterprise datasets.
What you'll bring
Required Qualifications
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8+ years of experience in knowledge engineering, semantic data systems, applied AI, or data science in industry, research labs, or advanced academic environments.
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Master's or PhD in Computer Science, Applied Mathematics, Statistics, Engineering, or a related quantitative field
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Hands-on experience designing enterprise ontologies and semantic models; proficiency in at least one graph query language (SPARQL, Cypher, or GQL); understanding of trade-offs between RDF triple stores and property graph databases.
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Hands-on experience with modern GenAI systems RAG, embeddings, vector databases, semantic retrieval, and enterprise knowledge grounding.
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Strong Python and SQL skills with production-grade development practices; experience with ML libraries such as PyTorch, TensorFlow, or scikit-learn.
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Proven track record deploying and operating AI/ML solutions in production including handoff, lifecycle support, and continuous improvement.
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Experience with big data infrastructure and cloud environments Databricks or equivalent, plus at least one major cloud (AWS, Azure, or GCP).
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Excellent communication and stakeholder management skills, with the ability to work cross-functionally in agile environments.
Preferred Qualifications
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Deep working knowledge of SAP data models, metadata structures, and core business processes end-to-end. (SAP knowledge is a strong accelerator)
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Hands-on experience with the SAP data and AI platform stack SAP Datasphere, SAP HANA Cloud Knowledge Graph Engine, SAP Business Data Cloud, SAP One Domain Model, SAP Graph API, and SAP Business Accelerator Hub.
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Deep expertise across the W3C stack (OWL, RDF/RDFS, SKOS, SHACL) and/or property graph query languages (Cypher, GQL).
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Deep expertise in machine learning and deep learning, with experience developing, evaluating, and improving models on real-world datasets.
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Experience with agentic AI, reasoning frameworks, planning, orchestration, tool use, or multi-agent architectures.
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Experience contributing to reusable AI platforms, foundation model initiatives, or shared AI services adopted across multiple product areas.
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Ability to design upper-level and mid-level ontologies aligned with industry standards and apply semantic interoperability frameworks across complex application landscapes.
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Experience applying AI and semantic modeling to CX or Retail use cases such as personalization, pricing, product discovery, demand forecasting, or customer data unification across B2B and B2C contexts.
#dlhiring
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 144600-322500CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 459687 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
About SAP
Sourced by ZipRecruiter
Industry
It services and computer and computer peripheral equipment and software wholesalers
Company size
10,000+ Employees
Headquarters location
Newtown Square, PA, US